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  1. Jira Platform Cloud
  2. JRACLOUD-59120

Token is getting rejected upon logging in to UI

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    • Icon: Support Request Support Request
    • Resolution: Support Request
    • Icon: Highest Highest
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    • 6.3.15
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      We have started experiencing that we are unable to login to UI and upon clicking on login button the page is getting refreshed and nothing happens and we remain on login page.

      If we enter wrong credentials it will throw the wrong credentials error.

      We have checked the atlassian-jira-security.log and the authentication is passed:

      http-bio-8080-exec-14 ServiceRocketSupport 1156x356x1 - 211.25.18.162,127.0.0.1 /rest/gadget/1.0/login The user 'ServiceRocketSupport' has PASSED authentication.

      But immediately we receive:

      ContainerBackgroundProcessor[StandardEngine[Catalina]]      HttpSession [6v3lfm] destroyed for 'ServiceRocketSupport'

      I am also seeing the followings on my atlassian-jira.log:

      http-bio-8080-exec-20 WARN anonymous 1074x57x1 - 139.163.138.21,127.0.0.1 /rest/api/2/serverInfo [oauth.serviceprovider.internal.AuthenticatorImpl] Problem encountered authenticating OAuth client for url "[base url]/jira/rest/api/2/serverInfo", error was "token_rejected", with parameters "{oauth_problem=token_rejected}"

      Can you please advise?

      Thank you,
      Aidin

            [JRACLOUD-59120] Token is getting rejected upon logging in to UI

            Aidin Mahmoodi {ServiceRocket} added a comment -

            Hi Oswaldo,

            This has been reported there and it has been resolved.

            You can proceed to close this.

            Cheers,
            Aidin

            Aidin Mahmoodi {ServiceRocket} added a comment - Hi Oswaldo, This has been reported there and it has been resolved. You can proceed to close this. Cheers, Aidin

            Oswaldo Hernandez (Inactive) added a comment -

            Hi a_spac476967248,

            Could you please create a support ticket at https://support.atlassian.com? That way we can provide you with support specific to your circumstances and with higher security. The credentials should be the same as for this site (https://jira.atlassian.com).

            Regards,

            Oswaldo Hernández.
            JIRA Bugmaster.
            [Atlassian].

            Oswaldo Hernandez (Inactive) added a comment - Hi a_spac476967248 , Could you please create a support ticket at https://support.atlassian.com? That way we can provide you with support specific to your circumstances and with higher security. The credentials should be the same as for this site ( https://jira.atlassian.com ). Regards, Oswaldo Hernández. JIRA Bugmaster. [Atlassian] .

            Aidin Mahmoodi {ServiceRocket} added a comment - - edited

            Update: we are experiencing this on both JIRA and Confluence.

            Thank you.

            Aidin Mahmoodi {ServiceRocket} added a comment - - edited Update: we are experiencing this on both JIRA and Confluence. Thank you.

              Unassigned Unassigned
              365139ed465e Aidin Mahmoodi {ServiceRocket}
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                Created:
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