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  1. Jira Cloud
  2. JRACLOUD-46830

REST API /rest/auth/1/session 401 with correct credentials

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    Description

      NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.

      Status Update

      Please notice that the session endpoint does not work with the API Tokens.

      The REST API seems to be rejecting valid credentials.

      URL hit is https://INSTANCE.atlassian.net/rest/auth/1/session, getting a 401 with correct credentials.

      Workaround

      Most of the times this happens because of the bruteforce protection mechanism. A way to have this working again is to reset the password for the user in id.atlassian.com by going to:

      If this is not applicable because you didn't have a password previously set in id.atlassian.com and therefore you cannot use the change-password form. Then do the following:

      1. Go to https://id.atlassian.com/login/resetpassword
      2. Enter you email, complete the CAPTCHA and click on Send
      3. Once you receive the password reset email, do not click on the button to Access but on the link below that says "reset password".
      4. Fill up the new password and you are done.

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        Issue Links

          is related to

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-66793 HTTP basic authentication to rest/auth/1/session fails with 401 error for email addresses on instances with Atlassian account

          • Highest - Our top priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-46830 REST API /rest/auth/1/session 401 with correct credentials

          • Low - Low priority issues
          • Gathering Impact
          relates to

          Bug - A problem which impairs or prevents the functions of the product. ID-6608 Cannot authenticate REST API calls using right credentials (API Token). Getting 401 Unauthorized

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. ID-6351 REST API calls are returning '401 Unauthorized' after Atlassian Account is enabled in the instance

          • Low - Low priority issues
          • Closed

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              Unassigned Unassigned
              jms823803360 Jamie Sellick
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              Dates

                Created:
                Updated:
                Resolved: