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  1. Jira Cloud
  2. JRACLOUD-42160

Rename "Time to Resolution" field

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    • Suggestion
    • Resolution: Low Engagement
    • Issue - View
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    Description

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      The Service Desk provides a system field titled, "Time to Resolution" and not all SLA's are bound by a Resolution. As an example, many of our clients only bind us to the time of customer contact.

      With that example, we would like to modify the Time to Resolution title to something more meaningful such as, "Time to Customer Contact".

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          duplicates

          Suggestion - JRACLOUD-21293 Rename any system field via the admin section

          • Gathering Interest
          is related to

          Suggestion - JRASERVER-42160 Rename "Time to Resolution" field

          • Gathering Interest
          relates to

          Suggestion - JRACLOUD-21293 Rename any system field via the admin section

          • Gathering Interest

          Activity

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              Unassigned Unassigned
              55986adca9d4 Jason Hall
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