Dear Atlassian team,

I kindly ask you to take this issue under consideration again. You have built a powerful, but also complex environment, in which managing of groups is a central aspect to create and keep control over rights, permissions and license usage across a multitude of products, projects, spaces and so on. In order to manage this, it is necessary to be able to manage groups, so creation, reordering, renaming and deletion of groups. Right now, deleting the wrong group can render whole spaces in Confluence unusable. (Page restriction on landing page of a confluence space set to that group, deletion of group leads to "ghost restriction" that cannot be removed by user or admin and hides the complete space with all pages from any kind of access, only solveable by cotnacting Support.)

Unless you identify and solve any issue regarding these permission management topics - which I assume isn't easy - giving your users and admins the option to at least see each and every usage of a user group is essential.

Regards

Michel Kangro

Dear Atlassian Team,

with regards to group usage for the Cloud environment:

please consider at least to implement the group usage as it is in Jira Server/DC. I am referring to this setting: 

• see picture under purpose heading: https://confluence.atlassian.com/jirakb/how-to-identify-group-usage-in-jira-441221524.html

This still lacks the option to see, where a group has project roles but would definitely be a good first step to make it a bit easier for customers to identify group usage in the Cloud. 

In Jira Cloud the only way for customers to currently identify group usage to some extend is through the REST API, as SQL is not an option in the Cloud. Or Atlassian Support is kind enough to execute the SQL Statements...

But in my opinion utilizing the REST API ( through curl or a Python Script) shouldn't be the first step for customers/admins that they need to rely on. It would be better if there would be at least some fundamental reporting features through the GUI for group usage. (perhaps in Atlassian Administration > groups > open a group > three dots > show group usage). 

Kind regards,

Christian Winter 

Yeah we do quarterly group audits so we just have the extra step in the documentation to open a ticket with Atlassian since we are unable to access groups ourselves. Just saying, it would definitely reduce the number of tickets you folks receive if you implement something to give us access to this. Happy customers = more recommendations to others. 

+1

I have been working on an ongoing group cleanup effort within my instance. It would be so helpful to not have to open a support ticket with Atlassian every time I need up-to-date group usage data. A mechanism within the UI to view/export group usage would be beyond helpful. This ticket is a decade old, but I really hope this is something that can be prioritized. Especially since the data is easy enough for the Atlassian support folks to gather when requested. I'd think it'd be just as straight forward to display with the admin console UI.

Ok, so after 10 years we're still in the phase gathering interests and it says: "This suggestion needs more unique domain votes and comments before being reviewed by our team." - just out of curiosity, how many we're still lacking? 🙄

+1

+1

To be honest I was shocked to find this was not available. Without having this it makes user and group management extremely labourious.

I think this should be a core feature - again I'm a bit shocked it isn't already available!

+1 would be very useful.

I would love to see user groups - which are added in projects - It gives us much clarity.

This is a very basic feature, I believe. When seeing the groups, it should show the association of the group with the projects.

+1. Yet another reason to avoid groups entirely in Atlassian Cloud.

It is frustrating to keep a clean administration of Jira Cloud when you cannot see where items are being used.

Same as the last comment, this would be very useful.

Would be very useful in order to manage (deleted) groups --> I have to delete groups because I can't rename Group

+1 Yes please

Oh, how I need this. We have so much cruft on our Jira.

Hi- I need to get the group usage for Jira Cloud for cleanup purposes and at this time I cannot get to it, has somebody found a workaround which works? If so, can you please share it with me? Thanks!

The description of this task is inaccurate for Cloud.

This suggestion is confusing. It says its for Jira Cloud, but has a label of 'affects-server'. I would like to see group usage in Jira cloud. Currently, it is very difficult to clean up unused groups without knowing if they are being used in permission schemes, shared filters, filter subscriptions, workflows, dashboards, etc.

We are using the cloud version.
Does anyone know how can I execute the SQL-queries in the cloud?

It would also be good to see if these groups are used in Confluence.

I added file where you can find queries used. There are some comments.

The description of this task is inaccurate for Cloud.

When we look at a User Group, it only shows the list of Group Members, and none of the information listed in this task.

All of this information would be extremely useful.

We are a large agency who run a lot of our Project and Confluence space permissions based on Team Names, and associated groups.

Over the years, team names have changed, and we've recently had a fairly significant structure change, needing the update of all of our User Groups.

We have begun the arduous task of creating new groups (Don't get me started on the 14 year old ticket to allow us to rename groups: https://jira.atlassian.com/browse/JRACLOUD-1391 ).

But now we want to also clear our old data as well. Before deleting User Groups - it would be nice to have some way to review how and where they are being used (in any capacity).

If any one has any workarounds to this, I would love to hear about them - martasdx.web1731697417 did you have a solution (as alluded to in your comment)?

We implemented it at work as plugin with group active/inactive option. You can contact me for other information

+1

Need this for Cloud, since Workaround will not apply.

This would be a great improvement! At least show in which project a group is used...

Please note that there is a missing comma between column fields in  "Application Access (JIRA 7+)" section of https://confluence.atlassian.com/display/JIRAKB/How+to+identify+group+usage+in+JIRA

Also,  column names were upper cased (but this might be specific to my instance).

That would make reorganizing a lot easier ...

Also, when you try to delete a Group, JIRA should at least warn you that the Group is in use (and show where in use, as described in this Suggestion.