https://getsupport.atlassian.com/browse/PCS-375034

+1

Suffered an accidental issue delete today, and was shocked to find there was no Trash for Issues, especially considering Trash for Projects already deletes/restores issues in that context.

This is a must have feature that should be core functionality if you want to ensure a good user and customer experience. There are too many scenarios where an important issue can be deleted unintentionally. For some organisations this is also a requirement to help ensure record keeping guidelines/standards/legislation are properly complied to. Competitor products like Microsoft Azure DevOps restores deleted work items/issues from trash easily as an out-of-the-box feature.

Is there any update on this?  Marketplace add-ons are cost prohibitive for this type of functionality which should be native to the product.  This problem has presented itself multiple times where we cannot simply restore the entire instance (3500 users, 500 projects).

+1

I strongly support the inclusion of the option to restore deleted or lost issues in the roadmap. This feature is critical for several reasons:

1. Error Prevention: Accidental deletions can occur, and having a recovery option is essential.
2. Data Security: It ensures that important information can be recovered in case of technical issues.
3. User Confidence: Providing this safety net enhances the overall user experience.

I urge you to reconsider this decision, as it would greatly benefit users.

Thank you for your attention.

Best regards,

Adrian

Restoring deleted or lost issues is something that I consider a critical option. Please reconsider the decision to not include this in the roadmap.

Please implement the restoration mechanism. Businesses store the most important information in their systems that can be gone forever in 1 click.

Or display an alert to your customers "We have no backups for your information. Make sure to use 3rd party marketplace apps to keep your data in more than 1 place".  Please don't ignore the obvious problem that is not acceptable in 2024 for such popular SaaS like yours.

我同意這應該是一個必須解決的問題，因為可能會出現人為錯誤。就在昨天，我公司發生了一個重要的 Jira 工單被誤刪除的情況。而且我們無法恢復它。

I agree this should be a must have issue because of possibility of human error. It happened in my company just yesterday that an important Jira ticket was deleted by mistake. And we can't restore it.

please

I agree with others that the recycle bin for issues (not only projects) is a must have feature because of human error. Please add this!

Hi there

This feature should be rated to the top priority on the roadmap of Jira. It's a key feature in my opinion.

Is there any update on this?

Thank you

+1

one more vote 

This is a much needed feature, it already occurred to us that a task (with its subtasks) was wrongly deleted.

For those that are in the early stages of using Jira Product Discovery and don't yet have backup in place, the lack of an undo / trash bin for deleted Ideas is a huge problem.  Accidental deletes happen, and any modern app should have a recovery option, if only for a short time period.

Here's another vote for implementing this feature. As mentioned before, mistakes happen.

Hey there! I was wondering if it would be possible to add a feature that allows us to recover deleted issues even though you mentioned you don't plan to add it to the roadmap? We all make mistakes sometimes, and it would be really helpful to have that safety net in place. Thanks so much!

This is an absolute must, as human error occurs quite frequently, this should be a priority feature to be implemented.  I do think Jira will lose customers by not having this feature as this can cause major chaos in some projects.  Or at least an undo feature would be welcome.

Hope you make this a priority

Please include Trash for Boards in this request as well.

Hi Khamsi,

That is unfortunate, I was able to recover a few of my deleted tickets from my connected sandbox. If you have a dev sandbox connected, please check it. The tickets might still be on sandbox and not deleted. Unless you have constant sync between prod or you do not have a sandbox.

There might be a lot of v lookups that you have to do outside Jira with csv extracts as you do not know which tickets were deleted but I think its your best bet.

Hope things get better.

Cheers.

Wanted to provide my use case here, we had a disgruntled employee go in and delete issues on us.   We don't have a way to restore those issues with all the attachments, comments, and status that are now lost.    It is very disruption to now spend time to figure out what those issues were content that were there previously.  I would like to add my vote to prioritize this feature request higher on the list.  

How is this not a priority  ????

https://getsupport.atlassian.com/browse/PCS-182056

Hi,
Our team at Bloompeak we built Restore Deleted Issues app for this exact need. It allows you to track, search, view and restore deleted issues.

https://getsupport.atlassian.com/browse/PCS-166769

https://getsupport.atlassian.com/browse/JST-845800

I would definitely recommend the development of this important feature. As human, we tend to make mistakes and need a easy way to restore any issue deleted by accident.

Really waiting for this feature to be released, I feel this will not only help in data recovery but also compliance and governance processes. Thanks David

We built Rewind to solve this exact problem - automated backups and one-click Restores for your Issues, Projects, etc.

Try it out for free and let me know what you think: https://marketplace.atlassian.com/apps/1226389

Danny from Rewind

We lost hundreds of issues today - along with history and context. Impossible to restore these so we do not now know what is in development, on test, on PROD. Extremely disappointed to only learn today that there is no automatic backup feature or that Atlassian support cannot retrieve a deleted project and its issues - particularly given it is so easy to hit the wrong button - which happened in our case.

I want this i am working for a Bank and one of the tickets been DELETED , please help else we would be facing audit trials.

Would love a trash feature for issues, had a whole project's worth deleted since there was believed to be a backup that didn't exist. Human error is inevitable and having a way to recover from it would be great!

This would be a great feature to have. I would strongly recommend Atlassian team to get this done ASAP

This would be incredibly beneficial to our workflows, and is something we were used to having in Rally before we converted to Jira. Controlling the deletion of issues, though I understand the reasoning, feels heavyweight, and the inability to restore issues that are deleted in the case of accidents, misunderstandings, or simply changing your mind later means that it is likely some context or information may be lost.  Even with perfect recall for the description, it is quite likely any attachments aren't retained anywhere else, and are gone for good.

I'm looking to have the ability to recycle/delete request and be-able to restore deleted request with in a project this should be something simple to do with cloud i'm not sure why Jira doesn't already have this feature but please add. Doing so will allow removing request from immediate view and also add tracking to view the deleted request and the quick ability to restore with out having to contact support

Hey everyone, good news! At Rewind, we're building an automated backup and restore app for Jira Software that will solve this problem automatically. With it, you will be able to restore individual Projects, Boards, and Issues, as well as in bulk if you'd like. To learn more, join our waitlist here: https://rewind.com/products/backups/jira/

Or, simply reply and let me know you're interested - I'd love to chat with interested customers!

Someone mistakenly deleted my project, I have restored it from the trash but still it says the "Project isn't available". Is there something I am missing to restore it succesfully.

I do not understand why this issue is linked as a DUPLICATE to JRACLOUD-23498. There seem to be two feature requests from people:

1. A recycle bin for issues within a project (current issue). Aka the Trash in a Confluence Space.
2. A recycle bin for deleting a whole project (JIRA-CLOUD-23498).

The first is not implemented yet, and we at Alliander (7000 people) would really like to have it.

Just ran into this issue and could have saved me half-hour of creating the user story again.

+1 for feature request

Hi Kofi, please raise a support ticket for this. Support teams will be able to help with this.

Hi Ritesh,

I did a migration to Cloud and one of the projects was not imported successfully. To be able to re-import using the migration tool, I have to delete the project from Cloud. I tried this several times but I am unable to permanently delete the project from Trash. I keep getting "Something went wrong. Unable to delete "project" project. Try again. I have tried several times. Any leads on what I can do. Restore function works okay.

Hi Ritesh, 

Thanks for the update on this. The feature to keep a Deleted project in a trash bean will save someone's day for sure. A decision to. delete a project in Jira is probably thought through quite well. Based on my experience, though, it happens more often, that you delete an issue by accident and if you are unable to restore it, then that is quite big of a deal as you loose communication, time logging, and the other things linked to it. 
Hope this feedback will add to the scores of the Issue restoring feature on your roadmap

It would be helpful for us.

This feature is something that I'd like to see too but for all commenters who rant about issues being deleted:

Change your project permissions and only allow Administrators to remove issues and you shouldn't have this problem in the first place.

+1 vote from me.

I also want this. 

Trying to delete a task, I accidentally deleted the whole project. I figured out how to delete a task after and when we request that, the system gives us a pop up warning in red saying that task will be deleted for good. To delete a whole project, the system doesn't give any message. Yes, the bin option should be available. To keep deleted projects/tasks at least for 48 hours to 30 days.
 
Hope you can understand my frustration as JIRA user as a simple feature could help me, avoiding me to get afraid to be fired now.

Implement as soon as possible please.  I can't believe that this isn't in place as a matter of course already.

Very unfortunate experience !!

One issue deleted by mistake from user, day after this incident I reached to Cloud support team and reply was 

"Unfortunately, at this moment, I cannot search for events that happened more than 30 days ago. I encourage you to visit the suggestion ticket below and click on vote and watch"

When I reached to this issue, it's open from 2014. 

This is an absolute deal breaker. I cannot fathom why you'd not have this in place.

Accidental deletes happen, especially with the current convoluted UI that's not user-friendly AT ALL. Expecting us to then reconstruct tickets (sometimes dozens of them) from notifications is a joke. The people whose conversations I'd need have left the business. Things are not static, and Jira should REALLY know that. Isn't that the whole point of the tool? To enable us to deal with changing requirements?

Do as Notes or Photos does - deleted items are recoverable for 30 days. Even 1 day would be a lifesaver.

While cleaning up some poorly setup boards I accidentally deleted an entire project including all the tickets!  Atlassian supports answer for my help was something along the line of "sorry...we can't help...you should have run a backup"!!Unable to render embedded object: File (  VERY frustrated by this.  I by a web service so I DONT have to worry about stuff like this) not found.!

Seriously considering cancelling my account as a result of this issue!