[JRACLOUD-33332] Notification/ Permission Helper does not work with sub-task

Type: Bug
Resolution: Fixed
Priority: High
Component/s: Permissions
Labels:
Environment:

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System Info
Server Info
Base URL http://localhost:8080
System Date Tuesday, 04 Jun 2013
System Time 12:10:20 -0300
Current Working Directory /Users/pcora/Atlassian/jira/jira5211
Java Version 1.6.0_45
Java Vendor Apple Inc.
JVM Version 1.0
JVM Vendor Sun Microsystems Inc.
JVM Implementation Version 20.45-b01-451
Java Runtime Java(TM) SE Runtime Environment
Java VM Java HotSpot(TM) 64-Bit Server VM
User Name pcora
User Timezone America/Sao_Paulo
User Locale English (United States)
System Encoding MacRoman
Operating System Mac OS X 10.8.3
OS Architecture x86_64
Application Server Container Apache Tomcat/7.0.29
Database type postgres72
Database JNDI address postgres72 jdbc:postgresql://localhost:5432/jira5211
Database URL jdbc:postgresql://localhost:5432/jira5211
Database version 9.2.4
Database driver PostgreSQL Native Driver PostgreSQL 9.0 JDBC4 (build 801)
External user management OFF
JVM Input Arguments -Djava.util.logging.config.file=/Users/pcora/Atlassian/jira/jira5211/conf/logging.properties -XX:MaxPermSize=256m -Xms256m -Xmx768m -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Dmail.mime.decodeparameters=true -XX:+PrintGCDateStamps -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.endorsed.dirs=/Users/pcora/Atlassian/jira/jira5211/endorsed -Dcatalina.base=/Users/pcora/Atlassian/jira/jira5211 -Dcatalina.home=/Users/pcora/Atlassian/jira/jira5211 -Djava.io.tmpdir=/Users/pcora/Atlassian/jira/jira5211/temp
Modified Files [Installation Type: Standalone] jira-application.properties
Removed Files [Installation Type: Standalone] There have been no removed files
Java VM Memory Statistics
Total Memory 759 MB
Free Memory 530 MB
Used Memory 229 MB
Total PermGen Memory 256 MB
Free PermGen Memory 71 MB
Used PermGen Memory 184 MB
Memory Graph
70% Free (Total: 759 MB) (Force garbage collection)
PermGen Memory Graph
28% Free (Total: 256 MB)
Non-Heap Memory Graph (includes PermGen)
34% Free (Total: 304 MB)
Get more detailed memory information.
JIRA Info
Uptime 5 minutes, 11 seconds
Version 5.2.11
Build Number 854
Build Date Mon Apr 15 00:00:00 BRT 2013
Build Revision ef00d61167c699f0d87337863e0e6af1bc04b04e
Atlassian Partner
Installation Type Standalone
Server ID B73B-4CM0-30I3-W2Z4
Last Upgrade 13/May/13 5:28 PM
Get more upgrade history details.
Installed languages English (UK)
English (United States)
French (France)
German (Germany)
Japanese (Japan)
Spanish (Spain)
Default language English (United States) - System Default
License Info
Date Purchased 17/Apr/12
License Type JIRA Enterprise 10000 Users: Developer License
User Limit 10000 (1 currently active)
Maintenance Period End Date 17/Apr/16
Maintenance Status Supported
Support Entitlement Number (SEN) SEN-L1576790
Configuration Info
Attachments Enabled true
Issue Voting Enabled true
Issue Watching Enabled true
Unassigned Issues Enabled false
SubTasks Enabled true
Issue Linking Enabled true
Time Tracking Enabled true
Time Tracking Hours Per Day 8
Time Tracking Days Per Week 5
Database Statistics
Issues 11
Projects 4
Custom Fields 10
Workflows 2
Attachments 17
Comments 1
Users 1
Groups 3
File Paths
Location of JIRA Home /Users/pcora/Atlassian/data/jira5211
Location of entityengine.xml file:/Users/pcora/Atlassian/jira/jira5211/atlassian-jira/WEB-INF/classes/entityengine.xml
Location of atlassian-jira.log /Users/pcora/Atlassian/data/jira5211/log/atlassian-jira.log
Location of indexes /Users/pcora/Atlassian/data/jira5211/caches/indexes
Location of attachments /Users/pcora/Atlassian/data/jira5211/data/attachments
Location of backups /Users/pcora/Atlassian/data/jira5211/export
Listeners
Issue Assignment Listener
com.atlassian.jira.event.listeners.history.IssueAssignHistoryListener
Issue Index Listener
com.atlassian.jira.event.listeners.search.IssueIndexListener
Mail Listener
com.atlassian.jira.event.listeners.mail.MailListener
Services
AddOnLicensingEmailNotificationsPluginJob-job
com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService
Delay: 240 minutes
pluginJobName: AddOnLicensingEmailNotificationsPluginJob-job
repeatInterval: 14400000
initiallyFired: true
Backup Service
com.atlassian.jira.service.services.export.ExportService
Delay: 720 minutes
USE_DEFAULT_DIRECTORY: true
LocalPluginLicenseNotificationPluginJob-job
com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService
Delay: 1440 minutes
pluginJobName: LocalPluginLicenseNotificationPluginJob-job
repeatInterval: 86400000
initiallyFired: true
Mail Queue Service
com.atlassian.jira.service.services.mail.MailQueueService
Delay: 1 minutes
PluginRequestCheckPluginJob-job
com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService
Delay: 60 minutes
pluginJobName: PluginRequestCheckPluginJob-job
repeatInterval: 3600000
initiallyFired: true
PluginUpdateCheckPluginJob-job
com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService
Delay: 824 minutes
pluginJobName: PluginUpdateCheckPluginJob-job
repeatInterval: 86400000
initiallyFired: false
RemotePluginLicenseNotificationPluginJob-job
com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService
Delay: 60 minutes
pluginJobName: RemotePluginLicenseNotificationPluginJob-job
repeatInterval: 3600000
initiallyFired: true
Service Provider Session Remover
com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService
Delay: 479 minutes
pluginJobName: Service Provider Session Remover
repeatInterval: 28800000
initiallyFired: false
com.atlassian.jira.plugin.ext.bamboo.service.PlanStatusUpdateServiceImpl:job
com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService
Delay: 1 minutes
pluginJobName: com.atlassian.jira.plugin.ext.bamboo.service.PlanStatusUpdateServiceImpl:job
repeatInterval: 60000
initiallyFired: true
com.atlassian.streams.internal.ActivityProviderConnectionMonitorImpl:activityProviderMonitor
com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService
Delay: 15 minutes
pluginJobName: com.atlassian.streams.internal.ActivityProviderConnectionMonitorImpl:activityProviderMonitor
repeatInterval: 300000
initiallyFired: false
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Plugin byAtlassian
Enabled
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configure.url: /secure/GHGeneralConfiguration.jspa?decorator=admin
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plugin-logo: includes/images/upm/plugin-logo.png
atlassian-licensing-enabled: true
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Plugin byAtlassian
Enabled
katl-commons - 2.5.5
Plugin byKepler Rominfo
Enabled
configure.url: /secure/KShowParameters.jspa
vendor-logo: images/keplerLogo.gif
plugin-icon: images/katlIcon.gif
plugin-logo: images/katlLogo.gif
vendor-icon: images/keplerIcon.gif
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ActiveObjects Plugin - OSGi Bundle - 0.19.16
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Enabled
Admin Menu Sections - 1.0
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Enabled
Apache HttpClient OSGi bundle - 4.0
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Applinks Product Plugin - 3.10.4
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build: 10
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Enabled
Atlassian Gadgets OAuth Service Provider Plugin - 3.2.0-m2-1
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Atlassian JIRA - Admin Helper Plugin - 1.6
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Atlassian JIRA - Plugins - Gadgets Plugin - 5.2.11
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Atlassian JIRA - Plugins - Issue Web Link - 5.2.11
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Atlassian JIRA - Plugins - Share Content Component - 5.2.11
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Application Properties
AO_4AEACD_# 1
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com.atlassian.jira.lookandfeel:customDefaultFaviconURL /favicon.ico
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com.atlassian.jira.plugins.webhooks.jira-webhooks-plugin:build 1
com.atlassian.sal.jira:build 2
com.atlassian.upm.Sys:upm-settings:updated-upm-version 2.7.10
com.atlassian.upm.atlassian-universal-plugin-manager-plugin:build 2
com.atlassian.upm.license.internal.impl.PluginSettingsPluginLicenseR8bdca18bb1b7389d0a2d834a01247d76 null
com.atlassian.upm.license.internal.impl.PluginSettingsPluginLicenseRfdbfad06c2f1036a60cb955d7e285d69 #java.util.List com.pyxis.greenhopper.jira
com.atlassian.upm.log.PluginSettingsAuditLogService:log:upm_audit_log_v3 null
com.atlassian.upm.mail.impl.PluginSettingsLicenseEmailStorelicense-emails_v2 #java.util.List
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com.pyxis.greenhopper.jira:build 33
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jira.issue.desc.environment For example operating system, software platform and/or hardware specifications (include as appropriate for the issue).
jira.issue.desc.original.timetrack This value can not be changed after work has begun on the issue.
jira.issue.desc.timetrack An estimate of how much work remains until this issue will be resolved.<br> The format of this is ' *w *d *h *m ' (representing weeks, days, hours and minutes - where * can be any number)<br> Examples: 4d, 5h 30m, 60m and 3w.
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jira.lf.text.activelinkcolour #326ca6
jira.lf.text.headingcolour #292929
jira.lf.text.linkcolour #326ca6
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jira.option.allowthumbnails true
jira.option.allowunassigned false
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jira.option.timetracking true
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jira.option.watching true
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jira.projectkey.warning admin.errors.must.specify.unique.project.key
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jira.releasenotes.templatenames Html, Text
jira.releasenotes.templates releasenotes-html.vm, releasenotes-text.vm
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jira.schemes.comparison.max 5
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jira.table.cols.dashboard issuetype, issuekey, summary, priority
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jira.timetracking.format pretty
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jira.title CORA INC
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jira.trustedapp.key.public.data null
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jira.view.issue.links.sort.order type, status, priority
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show.plugin.marketing.hints true
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webwork.i18n.encoding UTF-8
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System Properties
apple.awt.graphics.UseOpenGL false
apple.awt.graphics.UseQuartz false
atlassian.standalone JIRA
awt.nativeDoubleBuffering true
awt.toolkit apple.awt.CToolkit
catalina.base /Users/pcora/Atlassian/jira/jira5211
catalina.home /Users/pcora/Atlassian/jira/jira5211
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com.atlassian.plugins.rest.shim.JERSEY-291 true
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java.endorsed.dirs /Users/pcora/Atlassian/jira/jira5211/endorsed
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java.home /System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home
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java.vendor.url.bug http://bugreport.apple.com/
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user.home /Users/pcora
user.language en
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Trusted Applications
No trusted applications have been configured.
Client Info
Remote Address 0:0:0:0:0:0:0:1%0
Remote Host 0:0:0:0:0:0:0:1%0
Remote Port 49654

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System Info Server Info Base URL http://localhost:8080 System Date Tuesday, 04 Jun 2013 System Time 12:10:20 -0300 Current Working Directory /Users/pcora/Atlassian/jira/jira5211 Java Version 1.6.0_45 Java Vendor Apple Inc. JVM Version 1.0 JVM Vendor Sun Microsystems Inc. JVM Implementation Version 20.45-b01-451 Java Runtime Java(TM) SE Runtime Environment Java VM Java HotSpot(TM) 64-Bit Server VM User Name pcora User Timezone America/Sao_Paulo User Locale English (United States) System Encoding MacRoman Operating System Mac OS X 10.8.3 OS Architecture x86_64 Application Server Container Apache Tomcat/7.0.29 Database type postgres72 Database JNDI address postgres72 jdbc:postgresql://localhost:5432/jira5211 Database URL jdbc:postgresql://localhost:5432/jira5211 Database version 9.2.4 Database driver PostgreSQL Native Driver PostgreSQL 9.0 JDBC4 (build 801) External user management OFF JVM Input Arguments -Djava.util.logging.config.file=/Users/pcora/Atlassian/jira/jira5211/conf/logging.properties -XX:MaxPermSize=256m -Xms256m -Xmx768m -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Dmail.mime.decodeparameters=true -XX:+PrintGCDateStamps -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.endorsed.dirs=/Users/pcora/Atlassian/jira/jira5211/endorsed -Dcatalina.base=/Users/pcora/Atlassian/jira/jira5211 -Dcatalina.home=/Users/pcora/Atlassian/jira/jira5211 -Djava.io.tmpdir=/Users/pcora/Atlassian/jira/jira5211/temp Modified Files [Installation Type: Standalone] jira-application.properties Removed Files [Installation Type: Standalone] There have been no removed files Java VM Memory Statistics Total Memory 759 MB Free Memory 530 MB Used Memory 229 MB Total PermGen Memory 256 MB Free PermGen Memory 71 MB Used PermGen Memory 184 MB Memory Graph 70% Free (Total: 759 MB) (Force garbage collection) PermGen Memory Graph 28% Free (Total: 256 MB) Non-Heap Memory Graph (includes PermGen) 34% Free (Total: 304 MB) Get more detailed memory information. JIRA Info Uptime 5 minutes, 11 seconds Version 5.2.11 Build Number 854 Build Date Mon Apr 15 00:00:00 BRT 2013 Build Revision ef00d61167c699f0d87337863e0e6af1bc04b04e Atlassian Partner Installation Type Standalone Server ID B73B-4CM0-30I3-W2Z4 Last Upgrade 13/May/13 5:28 PM Get more upgrade history details. Installed languages English (UK) English (United States) French (France) German (Germany) Japanese (Japan) Spanish (Spain) Default language English (United States) - System Default License Info Date Purchased 17/Apr/12 License Type JIRA Enterprise 10000 Users: Developer License User Limit 10000 (1 currently active) Maintenance Period End Date 17/Apr/16 Maintenance Status Supported Support Entitlement Number (SEN) SEN-L1576790 Configuration Info Attachments Enabled true Issue Voting Enabled true Issue Watching Enabled true Unassigned Issues Enabled false SubTasks Enabled true Issue Linking Enabled true Time Tracking Enabled true Time Tracking Hours Per Day 8 Time Tracking Days Per Week 5 Database Statistics Issues 11 Projects 4 Custom Fields 10 Workflows 2 Attachments 17 Comments 1 Users 1 Groups 3 File Paths Location of JIRA Home /Users/pcora/Atlassian/data/jira5211 Location of entityengine.xml file:/Users/pcora/Atlassian/jira/jira5211/atlassian-jira/WEB-INF/classes/entityengine.xml Location of atlassian-jira.log /Users/pcora/Atlassian/data/jira5211/log/atlassian-jira.log Location of indexes /Users/pcora/Atlassian/data/jira5211/caches/indexes Location of attachments /Users/pcora/Atlassian/data/jira5211/data/attachments Location of backups /Users/pcora/Atlassian/data/jira5211/export Listeners Issue Assignment Listener com.atlassian.jira.event.listeners.history.IssueAssignHistoryListener Issue Index Listener com.atlassian.jira.event.listeners.search.IssueIndexListener Mail Listener com.atlassian.jira.event.listeners.mail.MailListener Services AddOnLicensingEmailNotificationsPluginJob-job com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService Delay: 240 minutes pluginJobName: AddOnLicensingEmailNotificationsPluginJob-job repeatInterval: 14400000 initiallyFired: true Backup Service com.atlassian.jira.service.services.export.ExportService Delay: 720 minutes USE_DEFAULT_DIRECTORY: true LocalPluginLicenseNotificationPluginJob-job com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService Delay: 1440 minutes pluginJobName: LocalPluginLicenseNotificationPluginJob-job repeatInterval: 86400000 initiallyFired: true Mail Queue Service com.atlassian.jira.service.services.mail.MailQueueService Delay: 1 minutes PluginRequestCheckPluginJob-job com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService Delay: 60 minutes pluginJobName: PluginRequestCheckPluginJob-job repeatInterval: 3600000 initiallyFired: true PluginUpdateCheckPluginJob-job com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService Delay: 824 minutes pluginJobName: PluginUpdateCheckPluginJob-job repeatInterval: 86400000 initiallyFired: false RemotePluginLicenseNotificationPluginJob-job com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService Delay: 60 minutes pluginJobName: RemotePluginLicenseNotificationPluginJob-job repeatInterval: 3600000 initiallyFired: true Service Provider Session Remover com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService Delay: 479 minutes pluginJobName: Service Provider Session Remover repeatInterval: 28800000 initiallyFired: false com.atlassian.jira.plugin.ext.bamboo.service.PlanStatusUpdateServiceImpl:job com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService Delay: 1 minutes pluginJobName: com.atlassian.jira.plugin.ext.bamboo.service.PlanStatusUpdateServiceImpl:job repeatInterval: 60000 initiallyFired: true com.atlassian.streams.internal.ActivityProviderConnectionMonitorImpl:activityProviderMonitor com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService Delay: 15 minutes pluginJobName: com.atlassian.streams.internal.ActivityProviderConnectionMonitorImpl:activityProviderMonitor repeatInterval: 300000 initiallyFired: false User Installed Plugins Atlassian GreenHopper - 6.1.6 Plugin byAtlassian Enabled post.install.url: /secure/RapidStart.jspa configure.url: /secure/GHGeneralConfiguration.jspa?decorator=admin post.update.url: 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java.library.path .: /Library/Java/Extensions: /System/Library/Java/Extensions: /usr/lib/java sun.boot.class.path /System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/jsfd.jar: /System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/classes.jar: /System/Library/Frameworks/JavaVM.framework/Frameworks/JavaRuntimeSupport.framework/Resources/Java/JavaRuntimeSupport.jar: /System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/ui.jar: /System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/laf.jar: /System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/sunrsasign.jar: /System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/jsse.jar: /System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/jce.jar: /System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/charsets.jar sun.boot.library.path /System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Libraries Trusted Applications No trusted applications have been configured. Client Info Remote Address 0:0:0:0:0:0:0:1%0 Remote Host 0:0:0:0:0:0:0:1%0 Remote Port 49654

Support reference count:
31
Symptom Severity:
Severity 3 - Minor
UIS:
11
Bug Fix Policy:
View Atlassian Cloud bug fix policy

NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.

Steps to Reproduce:
Browse to the Notification/ Permission Helper in Adminstration and try to check for an issue which is a sub-task.

Expected Results:
The Notification/ Permission Helper should show me results after adding an issue to check if the user will get notifications/ has access to an issue.

Actual Results:
After typing the issue, you get the error that the issue does not exist.

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available.

is duplicated by

JRACLOUD-73701 Permission Helper in Administrator page Not showing Sub-task

Closed

is related to

JRASERVER-33332 Notification Helper does not work with sub-task

Gathering Impact

JRACLOUD-33918 Make sub-tasks eligible for notification

Closed

mentioned in: Page Failed to load; Page Failed to load

No work has yet been logged on this issue.

Assignee:: Justin Thomas

Reporter:: Pedro Cora

Affected customers:: 91 This affects my team

Watchers:: 69 Start watching this issue

Created:: 30/May/2013 4:30 PM

Updated:: 09/Jan/2025 11:31 PM

Resolved:: 30/Nov/2023 12:46 AM

Details

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