Hi,

we're using email fetcher to create tickets from incoming mails. The problem is that today came 2 notifications with the same ID. We're using postgresql as database and JIRA 4.3.1. What else do you need to analyse it? I've checked briefly logs and there seems to be nothing strange.

The following 2 mails came and the link points to the second ticket (the one that came first):

Delivered-To: syrovy.jiri@gmail.com
Received: by 10.236.136.163 with SMTP id w23cs105396yhi;
Mon, 7 Nov 2011 11:54:11 -0800 (PST)
Received: by 10.204.14.208 with SMTP id h16mr20949289bka.2.1320695649495;
Mon, 07 Nov 2011 11:54:09 -0800 (PST)
Return-Path: <podpora@hkfree.org>
Received: from mail.hkfree.org (relay.hkfree.org. [89.248.240.44])
by mx.google.com with ESMTPS id w6si10052574faj.79.2011.11.07.11.54.09
(version=TLSv1/SSLv3 cipher=OTHER);
Mon, 07 Nov 2011 11:54:09 -0800 (PST)
Received-SPF: pass (google.com: domain of podpora@hkfree.org designates 89.248.240.44 as permitted sender) client-ip=89.248.240.44;
Authentication-Results: mx.google.com; spf=pass (google.com: domain of podpora@hkfree.org designates 89.248.240.44 as permitted sender) smtp.mail=podpora@hkfree.org
Received: from localhost (localhost [127.0.0.1])
by mail.hkfree.org (Postfix) with ESMTP id EC54932782
for <jrk@hkfree.org>; Mon, 7 Nov 2011 20:54:07 +0100 (CET)
X-Virus-Scanned: Debian amavisd-new at mail.hkfree.org
Received: from mail.hkfree.org ([127.0.0.1])
by localhost (relay.hkfree.org [127.0.0.1]) (amavisd-new, port 10024)
with ESMTP id QHFuqGUjIBL6 for <jrk@hkfree.org>;
Mon, 7 Nov 2011 20:54:07 +0100 (CET)
Received: by mail.hkfree.org (Postfix, from userid 1001)
id 60AAD327D5; Mon, 7 Nov 2011 20:54:07 +0100 (CET)
Received: from doc (unknown [10.107.252.75])
by mail.hkfree.org (Postfix) with ESMTP id B6511327D3
for <jrk@hkfree.org>; Mon, 7 Nov 2011 20:53:58 +0100 (CET)
Date: Mon, 7 Nov 2011 20:53:59 +0100 (CET)
From: =?UTF-8?Q?Luk=C3=A1=C5=A1_B=C5=99ezina_=28JIRA=29?= <podpora@hkfree.org>
To: jrk@hkfree.org
Message-ID: <523089494.10.1320695639755.JavaMail.jira@doc>
Subject: =?UTF-8?Q?[JIRA]Created:(HLP-665)_Dup?=
=?UTF-8?Q?likovan=C3=A9_p=C5=99ipojen=C3=AD_p=C3=ADskovi=C5=A1t=C4=9B?=
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: quoted-printable
X-JIRA-FingerPrint: 76f436bb56eef23bd46e0e241cbe76a5

Duplikovan=C3=A9 p=C5=99ipojen=C3=AD p=C3=ADskovi=C5=A1t=C4=9B
--------------------------------

Kl=C3=AD=C4=8D: HLP-665
URL: https://jira.hkfree.org/browse/HLP-665
Projekt: HKF Helpdesk
Typ probl=C3=A9mu: =C3=9Akol
Stupe=C5=88 bezpe=C4=8Dnosti: Internal
Zadavatel: Luk=C3=A1=C5=A1 B=C5=99ezina
P=C5=99i=C5=99azen=C3=BD: Cekr=20

Info pro techniky a KpR, co jsme dnes s Kulinem zjistili - pro techniky -
mozna bude volat k podani vysvetleni.

=20

UserID: 3688

=20

Dobr=C3=BD den,

komis=C3=AD pro kontrolu s=C3=ADt=C4=9B bylo zji=C5=A1t=C4=9Bno Va=C5=A1e d=
uplikovan=C3=A9 p=C5=99ipojen=C3=AD.=20

Za=C5=99=C3=ADzen=C3=AD 1 =3D MAC: 00:4F:62:14:07:EB, IP: 10.107.175.51

Za=C5=99=C3=ADzen=C3=AD 2 =3D MAC: 00:4F:62:0B:9B:98, IP: 10.107.175.44

=20

Ozvete se prosim do konce tydne na infolinku o.s. HKfree: 608101070 k pod=
=C3=A1n=C3=AD
vysv=C4=9Btlen=C3=AD. Ob=C4=9B IP adresy jsou p=C5=99i=C5=99azeny ke stejn=
=C3=A9mu =C3=BA=C4=8Dtu, m=C3=A1me tedy
podez=C5=99en=C3=AD na p=C5=99eprod=C3=A1v=C3=A1n=C3=AD konektivity.

=20

V opa=C4=8Dn=C3=A9m p=C5=99=C3=ADpad=C4=9B bude p=C5=99ipojen=C3=AD od nov=
=C3=A9ho t=C3=BDdne blokov=C3=A1no.

D=C4=9Bkujeme,

=20

s pozdravem komise pro kontrolu s=C3=ADt=C4=9B, hkfree.org

=20

infolinka: 608101070 Po-P=C3=A1 9-19

=20

=20

–
This message is automatically generated by JIRA.
For more information on JIRA, see: http://www.atlassian.com/software/jira

Delivered-To: syrovy.jiri@gmail.com
Received: by 10.236.136.163 with SMTP id w23cs63988yhi;
Mon, 7 Nov 2011 01:56:49 -0800 (PST)
Received: by 10.223.14.197 with SMTP id h5mr7610911faa.2.1320659807611;
Mon, 07 Nov 2011 01:56:47 -0800 (PST)
Return-Path: <podpora@hkfree.org>
Received: from mail.hkfree.org (relay.hkfree.org. [89.248.240.44])
by mx.google.com with ESMTPS id c21si4101979fak.135.2011.11.07.01.56.47
(version=TLSv1/SSLv3 cipher=OTHER);
Mon, 07 Nov 2011 01:56:47 -0800 (PST)
Received-SPF: pass (google.com: domain of podpora@hkfree.org designates 89.248.240.44 as permitted sender) client-ip=89.248.240.44;
Authentication-Results: mx.google.com; spf=pass (google.com: domain of podpora@hkfree.org designates 89.248.240.44 as permitted sender) smtp.mail=podpora@hkfree.org
Received: from localhost (localhost [127.0.0.1])
by mail.hkfree.org (Postfix) with ESMTP id 19AC43275E
for <jrk@hkfree.org>; Mon, 7 Nov 2011 10:56:46 +0100 (CET)
X-Virus-Scanned: Debian amavisd-new at mail.hkfree.org
Received: from mail.hkfree.org ([127.0.0.1])
by localhost (relay.hkfree.org [127.0.0.1]) (amavisd-new, port 10024)
with ESMTP id 6VfGQcDp6HwE for <jrk@hkfree.org>;
Mon, 7 Nov 2011 10:56:45 +0100 (CET)
Received: by mail.hkfree.org (Postfix, from userid 1001)
id A2AF031EA8; Mon, 7 Nov 2011 10:56:45 +0100 (CET)
Received: from doc (doc.hkfree.org [89.248.240.39])
by mail.hkfree.org (Postfix) with ESMTP id 4984732773
for <jrk@hkfree.org>; Mon, 7 Nov 2011 10:56:40 +0100 (CET)
Date: Mon, 7 Nov 2011 10:56:41 +0100 (CET)
From: =?UTF-8?Q?Luk=C3=A1=C5=A1_B=C5=99ezina_=28JIRA=29?= <podpora@hkfree.org>
To: jrk@hkfree.org
Message-ID: <1338805354.16.1320659801308.JavaMail.jira@doc>
Subject: [JIRA] Created: (HLP-665) Centrala
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: quoted-printable
X-JIRA-FingerPrint: 76f436bb56eef23bd46e0e241cbe76a5

Centrala
--------

Kl=C3=AD=C4=8D: HLP-665
URL: https://jira.hkfree.org/browse/HLP-665
Projekt: HKF Helpdesk
Typ probl=C3=A9mu: =C3=9Akol
Stupe=C5=88 bezpe=C4=8Dnosti: Internal
Zadavatel: Luk=C3=A1=C5=A1 B=C5=99ezina
P=C5=99i=C5=99azen=C3=BD: Cekr=20

Ahoj,

=20

Kluci, naplnte prosim centr=C3=A1lu a kanystr benzinem. Do konce listopadu =
bych
si ji vyzvedl, na MZ budou vypadky el. Diky!

=20

L.

–
This message is automatically generated by JIRA.
For more information on JIRA, see: http://www.atlassian.com/software/jira