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  1. JIRA
  2. JRA-7266

Create an Email Template Editor in the UI to Replace Editing Velocity Templates

    Details

    • Feedback Policy:

      JIRA feedback is collected from a number of different sources and is evaluated when planning the product roadmap. If you would like to know more about how JIRA Product Management uses customer input during the planning process, please see our post on Atlassian Answers.

      Description

      Atlassian Status as of 5 November 2014

      Hi everyone,

      Thanks so much for your votes and comments on this feature request. While this feature is still on our radars, we won't be adding this feature in the near future.

      • For JIRA Server customers, the velocity templates can be edited so there is a way to accomplish custom email templates, though we realize that it does add more work to JIRA upgrades.
      • Please also see Andy's comment on how to use the JIRA Enterprise Mail Handler plugin for easier ways to customize email templates for external mail users.
      • You can also try our free Atlassian Labs plugin, available here and provide us with your feedback and comments. This plugin is only available for JIRA Server and is not officially supported or maintained by Atlassian.

      We realise neither of these help our Cloud customers, so if you are a developer yourself, you should definitely take a look at our Atlassian Connect platform which opens a path for JIRA add-on development for Cloud instances as well. Let us know if you need any help.

      Thanks for your patience and we hope you appreciate our open approach to feature requests.

      Cheers,
      Dave
      JIRA Product Management
      dmeyer@atlassian.com

      Original request description:

      As a JIRA administrator I want to make sure that the notifications sent from JIRA are actionable and reflect the recipients' expectation related to the content and format. I can change current JIRA email format by manual editing of velocity files, but that is not an efficient way of doing so, and it is not supported for Cloud instances of JIRA.

      What I need is an email template editor in JIRA's web-interface so that users can create customised email templates that are used for notifications and subscriptions.
      It would also be ideal to have the ability to create and manage multiple email templates which could be then assigned to the relevant filter subscription or notification.

        Issue Links

          Activity

          Hide
          manuel.padilha1 Manuel Padilha added a comment -

          @Jono - thank you!
          @Atlassian - get a grip and start listening to your user base.

          Show
          manuel.padilha1 Manuel Padilha added a comment - @Jono - thank you! @Atlassian - get a grip and start listening to your user base.
          Hide
          michael_wolfe Michael Wolfe added a comment -

          +1 @Jono
          For Cloud customers, there is no other alternative unless we want to develop a plugin that MIGHT be added to JIRA Cloud. The reason that we pay for the Cloud service is so that we don't have to worry about things like this.

          Please, Atlassian, listen to the 840(!!) customers that have voted for this issue. Velocity has been around for a long time. Surely, someone has created an open-source template editor for it that can be incorporated into JIRA?

          Show
          michael_wolfe Michael Wolfe added a comment - +1 @Jono For Cloud customers, there is no other alternative unless we want to develop a plugin that MIGHT be added to JIRA Cloud. The reason that we pay for the Cloud service is so that we don't have to worry about things like this. Please, Atlassian, listen to the 840(!!) customers that have voted for this issue. Velocity has been around for a long time. Surely, someone has created an open-source template editor for it that can be incorporated into JIRA?
          Hide
          ognatkevych Oleksii Gnatkevych added a comment -

          In fact it's quite a security concern here for Cloud users. Velocity context exposes quite a lot.
          BTW the Script Runner plugin has a 'cear caches' built in script, does it clear the Velocity template cache?

          Show
          ognatkevych Oleksii Gnatkevych added a comment - In fact it's quite a security concern here for Cloud users. Velocity context exposes quite a lot. BTW the Script Runner plugin has a 'cear caches' built in script, does it clear the Velocity template cache?
          Hide
          xueshiying shiying xue added a comment -

          I think if jira email content can be set as workflow; field ;screen ;notification Settings, and so on, that would be wonderful.I have to vote.

          Show
          xueshiying shiying xue added a comment - I think if jira email content can be set as workflow; field ;screen ;notification Settings, and so on, that would be wonderful.I have to vote.
          Hide
          xueshiying shiying xue added a comment - - edited

          Only for each project

          Show
          xueshiying shiying xue added a comment - - edited Only for each project

            People

            • Assignee:
              Unassigned
              Reporter:
              ben@atlassian.com Benjamin Naftzger [Atlassian]
            • Votes:
              855 Vote for this issue
              Watchers:
              413 Start watching this issue

              Dates

              • Created:
                Updated: