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  1. JIRA
  2. JRA-7266

Create an Email Template Editor in the UI to Replace Editing Velocity Templates

    Details

    • Feedback Policy:

      JIRA feedback is collected from a number of different sources and is evaluated when planning the product roadmap. If you would like to know more about how JIRA Product Management uses customer input during the planning process, please see our post on Atlassian Answers.

      Description

      Atlassian Status as of 5 November 2014

      Hi everyone,

      Thanks so much for your votes and comments on this feature request. While this feature is still on our radars, we won't be adding this feature in the near future.

      • For JIRA Server customers, the velocity templates can be edited so there is a way to accomplish custom email templates, though we realize that it does add more work to JIRA upgrades.
      • Please also see Andy's comment on how to use the JIRA Enterprise Mail Handler plugin for easier ways to customize email templates for external mail users.
      • You can also try our free Atlassian Labs plugin, available here and provide us with your feedback and comments. This plugin is only available for JIRA Server and is not officially supported or maintained by Atlassian.

      We realise neither of these help our Cloud customers, so if you are a developer yourself, you should definitely take a look at our Atlassian Connect platform which opens a path for JIRA add-on development for Cloud instances as well. Let us know if you need any help.

      Thanks for your patience and we hope you appreciate our open approach to feature requests.

      Cheers,
      Dave
      JIRA Product Management
      dmeyer@atlassian.com

      Original request description:

      As a JIRA administrator I want to make sure that the notifications sent from JIRA are actionable and reflect the recipients' expectation related to the content and format. I can change current JIRA email format by manual editing of velocity files, but that is not an efficient way of doing so, and it is not supported for Cloud instances of JIRA.

      What I need is an email template editor in JIRA's web-interface so that users can create customised email templates that are used for notifications and subscriptions.
      It would also be ideal to have the ability to create and manage multiple email templates which could be then assigned to the relevant filter subscription or notification.

        Issue Links

          Activity

          Hide
          rudey.yao Rudey Yao [GLiNTECH] added a comment -

          Life for JIRA Admin would be easier if email templating can be done within the UI rather than in file system.

          Show
          rudey.yao Rudey Yao [GLiNTECH] added a comment - Life for JIRA Admin would be easier if email templating can be done within the UI rather than in file system.
          Hide
          usamais U I added a comment -

          JIRA emails are a basis of many other systems in our company and it would br great to easily/safely edit the Velocity templates

          Show
          usamais U I added a comment - JIRA emails are a basis of many other systems in our company and it would br great to easily/safely edit the Velocity templates
          Hide
          frederick.coutret Frédérick Coutret added a comment -

          We are a JIRA Cloud customer. I understand we should have a look at Atlasssian Connect but an easy and quick workaround would be to provide a few more email templates that we can assign to events. We want to replace the JIRA prefix in every email topic, this doesn't bring any value, and replace it by the system title name. If not possible can we just have a email template without the JIRA prefix ?

          By the way I can't find a description of all the email template that are provided in JIRA Cloud, have to test them one by one. Is there something documented ?

          Thank you

          Show
          frederick.coutret Frédérick Coutret added a comment - We are a JIRA Cloud customer. I understand we should have a look at Atlasssian Connect but an easy and quick workaround would be to provide a few more email templates that we can assign to events. We want to replace the JIRA prefix in every email topic, this doesn't bring any value, and replace it by the system title name. If not possible can we just have a email template without the JIRA prefix ? By the way I can't find a description of all the email template that are provided in JIRA Cloud, have to test them one by one. Is there something documented ? Thank you
          Hide
          javahollic@gmail.com Andy Brook [The Plugin People] added a comment -

          Hi Frédérick,
          1) You cant modify JIRACloud email templates within JIRA
          2) Remoting notifications (enabling content and subject changes) in JIRACloud is what JEMHC does (as well as inbound mail processing), it gives full control over Customizing Email Content, Manipulating Webhook data as well as Localisation and Themeing (css)

          Show
          javahollic@gmail.com Andy Brook [The Plugin People] added a comment - Hi Frédérick, 1) You cant modify JIRACloud email templates within JIRA 2) Remoting notifications (enabling content and subject changes) in JIRACloud is what JEMHC does (as well as inbound mail processing), it gives full control over Customizing Email Content , Manipulating Webhook data as well as Localisation and Themeing (css)
          Hide
          ognatkevych Oleksii Gnatkevych added a comment -

          I hope it will be implemented somewhere in JIRA 7.0, or 8.0, or 9.0, or 10.0, or 22.0.

          Show
          ognatkevych Oleksii Gnatkevych added a comment - I hope it will be implemented somewhere in JIRA 7.0, or 8.0, or 9.0, or 10.0, or 22.0.

            People

            • Assignee:
              Unassigned
              Reporter:
              ben@atlassian.com Benjamin Naftzger [Atlassian]
            • Votes:
              780 Vote for this issue
              Watchers:
              388 Start watching this issue

              Dates

              • Created:
                Updated: