JIRA
  1. JIRA
  2. JRA-7266

Create a web-based email template editor - rather than having to edit Velocity templates

    Details

      Description

      Atlassian Status as of 4 March 2014

      Hi everyone,

      Thanks so much for your votes and comments on this feature request. While this feature is still on our roadmap, we won't be adding this feature in the next 12 months.

      • For on-premise JIRA customers, the velocity templates can be edited so there is a way to accomplish custom email templates, though we realize that it does add more work to JIRA upgrades.
      • Please also see Andy's comment on how to use the JIRA Enterprise Mail Handler plugin for easier ways to customize email templates for external mail users.
      • You can also try our free Atlassian Labs plugin, available here and provide us with your feedback and comments. This plugin is only available for customers who host a downloaded version of JIRA.

      We realize neither of these help our OnDemand customers, so we still want to address this, either in a JIRA feature or making sure third party solutions can be made available to OnDemand customers.

      While we will not be addressing this feature in the next 12 months, we plan to resolve several other top voted feature requests in the next 12 months, including JRA-3156, JRA-3821, JRA-1431. And we have recently resolved JRA-32199, JRA-32200, JRA-2703 and JRA-7659 as well as provided the first drop of functionality related to JRA-3157.

      Thanks for your patience and we hope you appreciate our open approach to feature requests.

      Cheers,
      Bartek
      JIRA Product Management
      bartek (at) atlassian (dot) com

      Original request description:

      As a JIRA administrator I want to make sure that the notifications sent from JIRA are actionable and reflect the recipients' expectation related to the content and format. I can change current JIRA email format by manual editing of velocity files, but that is not an efficient way of doing so, and it is not supported for OnDemand instances of JIRA.

      What I need is an email template editor in JIRA's web-interface so that users can create customised email templates that are used for notifications and subscriptions.

      It would also be ideal to have the ability to create and manage multiple email templates which could be then assigned to the relevant filter subscription or notification.

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          Activity

          Hide
          Christoph Diefenthal added a comment -

          how can you change the subject of a mail? the templates do only manage the content, right?

          Show
          Christoph Diefenthal added a comment - how can you change the subject of a mail? the templates do only manage the content, right?
          Hide
          Christoph Diefenthal added a comment -

          you mean to change the subject? which issue is this? is there a solution available?

          Show
          Christoph Diefenthal added a comment - you mean to change the subject? which issue is this? is there a solution available?
          Hide
          Sorin Sbarnea (CITRIX) added a comment -

          Sometimes a different approach can fix the same problem: many people are asking about customizing the Jira templates because:

          • they are not accesible - the important information is not at the begining of the message
          • the HTML variant was not designed properly. Being able to use markup does not mean you have to make the email unreadable on small screen devices (and not only!). Always respect the screen real-estate and put the important information to the top of the message.
          • URLs are too long, find a way to shorthen them

          Now, I am sure that a smart redesign (as opposed to cheap paint-job...) would make most people not looking for customizing them anymore.

          Regarding customization take a look at how others are implementing templates and allow admins to customize the templates without loosing the changes on upgrades. This is not hard to implement but you need someone that has experience with these in order to design it correctly (easy to use and easy to implement).

          Show
          Sorin Sbarnea (CITRIX) added a comment - Sometimes a different approach can fix the same problem: many people are asking about customizing the Jira templates because: they are not accesible - the important information is not at the begining of the message the HTML variant was not designed properly. Being able to use markup does not mean you have to make the email unreadable on small screen devices (and not only!). Always respect the screen real-estate and put the important information to the top of the message. URLs are too long, find a way to shorthen them Now, I am sure that a smart redesign (as opposed to cheap paint-job...) would make most people not looking for customizing them anymore. Regarding customization take a look at how others are implementing templates and allow admins to customize the templates without loosing the changes on upgrades. This is not hard to implement but you need someone that has experience with these in order to design it correctly (easy to use and easy to implement).
          Hide
          Marian Ares added a comment -

          Is available yet the Outgoing Email Template Editor for OnDemand version? Thanks

          Show
          Marian Ares added a comment - Is available yet the Outgoing Email Template Editor for OnDemand version? Thanks
          Hide
          Alex added a comment -

          We need this too

          Show
          Alex added a comment - We need this too

            People

            • Assignee:
              Unassigned
              Reporter:
              Benjamin Naftzger [Atlassian]
            • Votes:
              537 Vote for this issue
              Watchers:
              269 Start watching this issue

              Dates

              • Created:
                Updated: