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  1. JIRA (including JIRA Core)
  2. JRA-7266

Create an Email Template Editor in the UI to Replace Editing Velocity Templates

    Details

    • Feedback Policy:

      JIRA feedback is collected from a number of different sources and is evaluated when planning the product roadmap. If you would like to know more about how JIRA Product Management uses customer input during the planning process, please see our post on Atlassian Answers.

      Description

      Atlassian Update – 31 December 2015

      Hi everyone,

      Thanks for voting and commenting on this issue. Your feedback is key to helping us understand how you use JIRA so we can continue improving your experience. We have reviewed this issue over the last few days; however there are not currently any plans to implement this suggestion.

      Please remember that jira.atlassian.com is one of many inputs for the JIRA roadmap. You can learn more about our process here.

      I understand that our decision may be disappointing. Please don't hesitate to contact me if you have any questions.

      Regards,
      Dave Meyer
      dmeyer@atlassian.com
      Product Manager, JIRA Platform

      Original request description:

      As a JIRA administrator I want to make sure that the notifications sent from JIRA are actionable and reflect the recipients' expectation related to the content and format. I can change current JIRA email format by manual editing of velocity files, but that is not an efficient way of doing so, and it is not supported for Cloud instances of JIRA.

      What I need is an email template editor in JIRA's web-interface so that users can create customised email templates that are used for notifications and subscriptions.
      It would also be ideal to have the ability to create and manage multiple email templates which could be then assigned to the relevant filter subscription or notification.

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            Hide
            andy11 Andy Brook added a comment -

            Sarah;

            > I am using Cloud, so there is no way to change the format and content of the email notifications.
            With JIRA Server you can modify the templates, with JIRA Cloud, its not possible (yet) other than by the JEMHC cloud addon as far as I know. If you want flexibility, host your own JIRA Server version, or get someone else to!

            > At a minimum, Atlassian should add the tickets "subject" into each notification so the the user viewing the comment doesn't have to open each ticket to get the context of the comment in the email.
            It does seem technically possible to 'wedge' additional text in outbound comments: rfc2822 refers long headers, such as subject, where lines should be no longer than 78 chars, but could be separated by new lines, up to a maximum of 998 chars, so if you have the capability to modify the templates, there would need to be care taken regarding content and length.

            998 chars is a lot of characters for someone to scan, especially if they are using a mobile device and your/users favourite mail client may not even render content beyond the first newline anyway. You could try it out with JEMHC, YMMV.

            Show
            andy11 Andy Brook added a comment - Sarah; > I am using Cloud, so there is no way to change the format and content of the email notifications. With JIRA Server you can modify the templates, with JIRA Cloud , its not possible (yet) other than by the JEMHC cloud addon as far as I know. If you want flexibility, host your own JIRA Server version, or get someone else to! > At a minimum, Atlassian should add the tickets "subject" into each notification so the the user viewing the comment doesn't have to open each ticket to get the context of the comment in the email. It does seem technically possible to 'wedge' additional text in outbound comments: rfc2822 refers long headers, such as subject , where lines should be no longer than 78 chars, but could be separated by new lines, up to a maximum of 998 chars, so if you have the capability to modify the templates, there would need to be care taken regarding content and length. 998 chars is a lot of characters for someone to scan, especially if they are using a mobile device and your/users favourite mail client may not even render content beyond the first newline anyway. You could try it out with JEMHC, YMMV.
            Hide
            bharat2 Bharat Raj added a comment -

            Hi

            When Atlasian is going to implement this feature with Cloud hosted instance.?

            Show
            bharat2 Bharat Raj added a comment - Hi When Atlasian is going to implement this feature with Cloud hosted instance.?
            Hide
            dscherer David Scherer added a comment -

            My previous comment was directed at D. Meyer but I don't even see that anymore D. Nicholson.

            Show
            dscherer David Scherer added a comment - My previous comment was directed at D. Meyer but I don't even see that anymore D. Nicholson.
            Hide
            aladen1730620096 Andrew Laden added a comment -

            Where are the velocity templates for the mail handler used by Jira Service Desk.
            $JIRA_INSTALL/atlassian-jira/WEB-INF/classes/templates/email looks to contain the templates used by the regular mail handler. Not the Service Desk specific ones. Do you know where those are?

            Thanks

            Show
            aladen1730620096 Andrew Laden added a comment - Where are the velocity templates for the mail handler used by Jira Service Desk. $JIRA_INSTALL/atlassian-jira/WEB-INF/classes/templates/email looks to contain the templates used by the regular mail handler. Not the Service Desk specific ones. Do you know where those are? Thanks
            Hide
            smadar.shnieder446344206 Smadar Shnieder added a comment -

            Hi all,

            Relating to this matter- we are using Confluence on cloud and would like to customize the emails that are sent from Confluence such as recommendation email, the 'share' emails or even the notifications. We would like to change colors, add or remove text and maybe add an image. Creating a template for that would be great.
            We know that this feature is currently unavailable in cloud, but wondering if there's a chance this feature will be added in the future.

            Thanks!

            Show
            smadar.shnieder446344206 Smadar Shnieder added a comment - Hi all, Relating to this matter- we are using Confluence on cloud and would like to customize the emails that are sent from Confluence such as recommendation email, the 'share' emails or even the notifications. We would like to change colors, add or remove text and maybe add an image. Creating a template for that would be great. We know that this feature is currently unavailable in cloud, but wondering if there's a chance this feature will be added in the future. Thanks!

              People

              • Assignee:
                Unassigned
                Reporter:
                ben@atlassian.com Benjamin Naftzger [Atlassian]
              • Votes:
                1082 Vote for this issue
                Watchers:
                509 Start watching this issue

                Dates

                • Created:
                  Updated: