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  1. JIRA
  2. JRA-7266

Create an Email Template Editor in the UI to Replace Editing Velocity Templates

    Details

    • Feedback Policy:

      JIRA feedback is collected from a number of different sources and is evaluated when planning the product roadmap. If you would like to know more about how JIRA Product Management uses customer input during the planning process, please see our post on Atlassian Answers.

      Description

      Atlassian Status as of 5 November 2014

      Hi everyone,

      Thanks so much for your votes and comments on this feature request. While this feature is still on our radars, we won't be adding this feature in the near future.

      • For JIRA Server customers, the velocity templates can be edited so there is a way to accomplish custom email templates, though we realize that it does add more work to JIRA upgrades.
      • Please also see Andy's comment on how to use the JIRA Enterprise Mail Handler plugin for easier ways to customize email templates for external mail users.
      • You can also try our free Atlassian Labs plugin, available here and provide us with your feedback and comments. This plugin is only available for JIRA Server and is not officially supported or maintained by Atlassian.

      We realise neither of these help our Cloud customers, so if you are a developer yourself, you should definitely take a look at our Atlassian Connect platform which opens a path for JIRA add-on development for Cloud instances as well. Let us know if you need any help.

      Thanks for your patience and we hope you appreciate our open approach to feature requests.

      Cheers,
      Dave
      JIRA Product Management
      dmeyer@atlassian.com

      Original request description:

      As a JIRA administrator I want to make sure that the notifications sent from JIRA are actionable and reflect the recipients' expectation related to the content and format. I can change current JIRA email format by manual editing of velocity files, but that is not an efficient way of doing so, and it is not supported for Cloud instances of JIRA.

      What I need is an email template editor in JIRA's web-interface so that users can create customised email templates that are used for notifications and subscriptions.
      It would also be ideal to have the ability to create and manage multiple email templates which could be then assigned to the relevant filter subscription or notification.

        Issue Links

          Activity

          Hide
          kai.meder Kai Meder added a comment -

          It's just laughable that it is not possible to edit our email templates...

          Show
          kai.meder Kai Meder added a comment - It's just laughable that it is not possible to edit our email templates...
          Hide
          andy11 Andy Brook added a comment -
          • José Ronaldo Fabbi & Jace Proctor look at JEMHC, it provides email template (more Velocity!) customization support for JIRACloud. One issue with JIRACloud is that the rich Server issue event model has been collapsed, effectively you just get one, which could be good news to reduce template management overhead. Other problems relate to the relative youth of the Atlassian Connect framework which introduces a range of challenges and on occasion, functionality breaks, everyone is working on getting them addressed...
          • Kai Meder Atlassian provide a free velocity Template Editor addon (yes, it does look like it could use an update to 6.4, and has upgrade issues). There is also JEMH for JIRA Server which provides this capability along with a lot more.
          • Stefan Hett sure if it meets your needs and you just need trivial changes, you could easily create an update sed script to modify all required subject templates, take you an hour, or so.
          Show
          andy11 Andy Brook added a comment - José Ronaldo Fabbi & Jace Proctor look at JEMHC , it provides email template ( more Velocity!) customization support for JIRACloud. One issue with JIRACloud is that the rich Server issue event model has been collapsed, effectively you just get one, which could be good news to reduce template management overhead. Other problems relate to the relative youth of the Atlassian Connect framework which introduces a range of challenges and on occasion, functionality breaks, everyone is working on getting them addressed... Kai Meder Atlassian provide a free velocity Template Editor addon (yes, it does look like it could use an update to 6.4, and has upgrade issues). There is also JEMH for JIRA Server which provides this capability along with a lot more. Stefan Hett sure if it meets your needs and you just need trivial changes, you could easily create an update sed script to modify all required subject templates, take you an hour, or so.
          Hide
          stefan22 Stefan Hett added a comment -

          [@Andy Brook] Maybe worth providing that script for the community. Might think about doing that at some point.

          Show
          stefan22 Stefan Hett added a comment - [@Andy Brook] Maybe worth providing that script for the community. Might think about doing that at some point.
          Hide
          jono5 Jono added a comment -

          Hello,

          This issue also relates to https://jira.atlassian.com/browse/JSD-218 (206 votes, 140 watchers) and, what appears to be a record setting ~34 other Jira tickets, issues, support requests, or internal Wiki entries. The first mention of this (in JSD-161) appears in 2002.

          2002.

          13 years ago. 13 years. The world was a simpler time back then. We were slowly recovering from the Y2K bug. Gameboys were still popular. An asteroid nearly wiped us out, which may have been sweet relief, given that Westlife hit number 1 in the UK with their smash-hit 'World of our Own'. Alexander Dumas turned 200, and Jennifer Laurence had just graduated from primary school. Everybody smoked, without a care in the world, and we hadn't discovered 'gluten' so people were generally less annoying.

          Oh, and most service desk offerings had customisable email templates.

          The next update to JSD shouldn't contain 'bug fixes' for raised issues that have (at most) 5 votes. It should address the 1000+ votes that have been willingly and enthusiastically submitted by a concerned user base for THIS issue.

          Please?

          Show
          jono5 Jono added a comment - Hello, This issue also relates to https://jira.atlassian.com/browse/JSD-218 (206 votes, 140 watchers) and, what appears to be a record setting ~34 other Jira tickets, issues, support requests, or internal Wiki entries. The first mention of this (in JSD-161 ) appears in 2002. 2002. 13 years ago. 13 years. The world was a simpler time back then. We were slowly recovering from the Y2K bug. Gameboys were still popular. An asteroid nearly wiped us out, which may have been sweet relief, given that Westlife hit number 1 in the UK with their smash-hit 'World of our Own'. Alexander Dumas turned 200, and Jennifer Laurence had just graduated from primary school. Everybody smoked, without a care in the world, and we hadn't discovered 'gluten' so people were generally less annoying. Oh, and most service desk offerings had customisable email templates. The next update to JSD shouldn't contain 'bug fixes' for raised issues that have (at most) 5 votes. It should address the 1000+ votes that have been willingly and enthusiastically submitted by a concerned user base for THIS issue. Please?
          Hide
          manuel.padilha1 Manuel Padilha added a comment -

          @Jono - thank you!
          @Atlassian - get a grip and start listening to your user base.

          Show
          manuel.padilha1 Manuel Padilha added a comment - @Jono - thank you! @Atlassian - get a grip and start listening to your user base.

            People

            • Assignee:
              Unassigned
              Reporter:
              ben@atlassian.com Benjamin Naftzger [Atlassian]
            • Votes:
              807 Vote for this issue
              Watchers:
              398 Start watching this issue

              Dates

              • Created:
                Updated: