JIRA REST API /user/search does not return result

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      Summary

      When executing the user search request: https://<instancename>.atlassian.net/rest/api/2/user/search?username=<username>, JIRA does not return any results even though the user does exist in the user directory.

      Environment

      • JIRA Cloud Version: 7.2.0-OD-04-029

      Steps to Reproduce

      Fire https://<instancename>.atlassian.net/rest/api/2/user/search?username=<username> in the browser search bar

      Expected Results

      Return a result with the details of the respective user

      Actual Results

      The REST API is returning an empty page with [ ] in it

      Workaround

      No workaround at the moment.

            Assignee:
            Unassigned
            Reporter:
            Nur Asnida Hassan (Inactive)
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              Created:
              Updated:
              Resolved: