• Feedback Policy:

      JIRA feedback is collected from a number of different sources and is evaluated when planning the product roadmap. If you would like to know more about how JIRA Product Management uses customer input during the planning process, please see our post on Atlassian Answers.


      Originally developed in the UK, ITIL defines a set of best practices for IT service management, including Service Support. My company is implementing ITIL service support processes and my impression is that ITIL is becoming quite popular in the IT industry. We have looked at a couple of "ITIL tools", Infra and Remedy, and they have an impressive feature list but are priced way out of our range. We like JIRA and the price is right but it doesn't quite fit with ITIL. We believe we can customize JIRA to fit reasonably well but it would be nice if Atlassian took a look at ITIL and made a few changes to improve the support "out of the box". As we go through our customization of JIRA, I hope to be able to log more specific change requests.

      Atlassian Status as of 08/07/2010

      Thanks to all for your continued comments on this issue. However at this time we are not planning to implement ITIL support into JIRA. Please feel free to keep commenting on this issue as we are watching it.


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              • Assignee:
                kenwark Ken Warkentyne
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