Hi acardino,

This is because Gmail prevents the from address to be set to anything different from you account name moniqueanna27 . This is an email spoofing prevention technique done at the email service provider side (Yahoo and other public servers do this as well).

JIRA tries to set the from address to what you specified but it can't do much is the mail service provider (gmail) overrides this.

Hope that clears up what you saw.

Regards,

Oswaldo Hernández.
JIRA Bugmaster.
[Atlassian].

I attempted to reply to the updates from Monique Cardino upon the reopening of this jira. But I think bc of the very problem John mentioned it never made it to the case. I will copy/paste my email below. Then attach the files mentioned in the copy/paste of the email:
<<---Begin Paste -->>
See “jira_emails.jpg” (attached) for the issue John Ceraolo is asking about. While I was typing “jira” you see it auto completes with email addresses that belong to the jira instance....not those actual users...reversely, if I begin typing any of those names in, I have to be very mindful NOT to choose those bad entries over the person’s real email address. In addition to what is obviously an issue is also that if my co-worker comments on a ticket, and if a user has my email tagged to jira...they think it is me updating them.

Also just noticed in this very reply...all I did was go to the email notification and hit “Reply All” ...and see my “To...” field, as attched “jira_reply.jpg”.

cheers
-Chip

<<--End Paste -->>

Am guessing this is more of an outlook behavior issue. Very frustrating. But perhaps worth opening case with Atlassian to address this specifically.

I can assure you, no it has not. BTW, I use Atlassian Cloud...

Was John Ceraolo's concern addressed in the fix provided?

yes yes YES. This has been plaguing us recently, and it is causing much confusion for folks who (rightly!) have no reason to think Outlook would be mis-associating a previous user to a new email notification. It's very pernicious!

Thank you for looking into this.

-Eric

Thank You,
Very appreciated

Hi ollfri,

This should be a relatively simple fix and has generated customer interest, so I have added this to our backlog.

Regards,

Oswaldo Hernández.
JIRA Bugmaster.
[Atlassian].

We have several users that are very upset over this bug.
Is it possible you can prioritize it?

One thing I have noticed in our use of Outlook/Exchange, if a user is sending email to us about a ticket status, he will now have his name associated with either Jira or Confluence. So for example if you have a Joe Smith working with you at Companyx.com and his email address is part of your corporate address book, he should appear as "Joe Smith" and when you start typing his name in the "To:" field of an email, he will autocomplete. However, if he just sent a Jira update (or Confluence), he will appear as "Joe Smith (Jira)" and the address will be companyx.atlassian.net - which is totally bizarre. Even if you create a Jira and Confluence address pointing to Atlassian, the "Joe Smith (Jira)" will autocomplete for you when you start typing "Jira". For point of reference this is Outlook and the OnDemand version. In all cases, this has been the address for me that shows up for subsequent Jira updates (Joe Smith) until someone else sends me an update. You can also call your other users and ask them to start typing Jira in their "To:" field, and they will likely have a different username show up. So there is something relevant here (IMHO) as to why this is happening...