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  1. Jira Data Center
  2. JRASERVER-34276

Mail handler is not able to pick up the attachment

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    Description

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Here is the steps to reproduce the issue:

      1. Install a new JIRA instance and create new project.
      2. Set up the mail handler to pick up the local file.
      3. Add the file test.eml in the folder <JIRA home directory>/import/mail.
      4. Wait for 1 minute to let the handler to read the file to create a new issue:

        It seems that the attachment file is not picked up by JIRA.

      PS: The file test.eml can be correctly open via Outlook and it shows that there is an attachment file inside.

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          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-4225 Attachment in non-multipart email will not be attached to the request created

          • Low - Low priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-34276 Mail handler is not able to pick up the attachment

          • Low - Low priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-28376 JIRA Not recognizing Outlook Emails MIME Type in Attachments

          • Medium - Medium priority issues
          • Gathering Impact
          mentioned in

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              mmcmahon Matthew McMahon (Inactive)
              yilinmo Yilin (Inactive)
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                Created:
                Updated:
                Resolved: