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  1. JIRA Server (including JIRA Core)
  2. JRASERVER-34083

Not able to see any Jira Issue details and hence not modify them also

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    Details

    • Type: Support Request
    • Status: Resolved (View Workflow)
    • Priority: Highest
    • Resolution: Support Request
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None

      Description

      Not able to see any Jira Issue details and hence not modify them also.

      Cause:
      java.lang.NullPointerException

      Stack Trace: [hide]

      java.lang.NullPointerException
      at com.atlassian.jira.permission.PermissionContextImpl.getRelevantStepDescriptor(PermissionContextImpl.java:83)
      at com.atlassian.jira.permission.WorkflowPermissionFactory.getWorkflowPermissions(WorkflowPermissionFactory.java:26)
      at com.atlassian.jira.security.WorkflowBasedPermissionManager.hasPermission(WorkflowBasedPermissionManager.java:73)
      at com.atlassian.jira.security.AbstractPermissionManager.hasPermission(AbstractPermissionManager.java:121)
      at sun.reflect.GeneratedMethodAccessor98.invoke(Unknown Source)
      at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
      at java.lang.reflect.Method.invoke(Method.java:597)
      at com.atlassian.util.profiling.object.ObjectProfiler.profiledInvoke(ObjectProfiler.java:71)
      at com.atlassian.jira.config.component.SwitchingInvocationHandler.invoke(SwitchingInvocationHandler.java:28)
      at $Proxy3.hasPermission(Unknown Source)
      at com.atlassian.jira.web.action.issue.AbstractIssueSelectAction.getIssue(AbstractIssueSelectAction.java:74)
      at com.atlassian.jira.web.action.issue.ViewIssue.doExecute(ViewIssue.java:155)
      at webwork.action.ActionSupport.execute(ActionSupport.java:153)
      at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:54)
      at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:132)
      at com.atlassian.jira.web.dispatcher.JiraServletDispatcher.service(JiraServletDispatcher.java:178)
      at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
      at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:679)
      at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:461)
      at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:399)
      at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301)
      at com.atlassian.jira.servlet.QuickLinkServlet.service(QuickLinkServlet.java:58)
      at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
      at com.atlassian.jira.web.filters.AccessLogFilter.doFilter(AccessLogFilter.java:73)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
      at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:119)
      at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:55)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
      at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:192)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
      at com.atlassian.seraph.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:120)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
      at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:125)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
      at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:132)
      at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:16)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
      at com.atlassian.jira.web.filters.ActionCleanupDelayFilter.doFilter(ActionCleanupDelayFilter.java:43)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
      at com.atlassian.jira.web.filters.RequestCleanupFilter.doFilter(RequestCleanupFilter.java:50)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
      at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:72)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
      at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
      at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:75)
      at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:51)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
      at com.atlassian.core.filters.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:33)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
      at com.atlassian.jira.appconsistency.db.DatabaseCompatibilityEnforcerFilter.doFilter(DatabaseCompatibilityEnforcerFilter.java:39)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
      at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
      at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
      at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
      at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
      at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
      at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
      at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874)
      at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
      at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
      at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
      at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
      at java.lang.Thread.run(Thread.java:662)
      Referer URL: http://10.30.0.92:8080/jira/browse/VIV/fixforversion/10181

      Build Information:
      Uptime : N/A
      Edition : Professional
      Version : 3.13.2
      Build Number : 335
      Atlassian Partner : null
      Installation Type : EAR/WAR
      Server ID : AEYG-XYWI-H1GJ-6XDQ
      Server Information:
      Application Server: Apache Tomcat/5.5.26
      Servlet Version: 2.4
      File Paths:
      Location of entityengine.xml: file:/srv/jira/appserver/tomcat_5_5_26/webapps/jira/WEB-INF/classes/entityengine.xml
      Location of atlassian-jira.log: /srv/jira/appserver/tomcat_5_5_26/bin/atlassian-jira.log
      Memory Information:
      Total Memory: 247 MB
      Free Memory: 28 MB
      Used Memory: 219 MB
      Total PermGen Memory: 118 MB
      Free PermGen Memory: 39 MB
      Used PermGen Memory: 78 MB
      System Information:
      System Date : Monday, 29 Jul 2013
      System Time : 19:45:31
      Current Working Directory : /srv/jira/appserver/tomcat_5_5_26/bin
      Java Version : 1.6.0_26
      Java Vendor : Sun Microsystems Inc.
      JVM Version : 1.0
      JVM Vendor : Sun Microsystems Inc.
      JVM Implementation Version : 20.1-b02
      Java Runtime : Java(TM) SE Runtime Environment
      Java VM : Java HotSpot(TM) Client VM
      User Name : root
      User Timezone : Asia/Kolkata
      User Locale : English (India)
      System Encoding : UTF-8
      Operating System : Linux 2.6.32-5-686
      OS Architecture : i386
      Application Server Container :
      Database type : hsql
      Database JNDI address : java:comp/env/jdbc/JiraDS
      Database URL : Hidden
      Database version : 1.8.0
      Database driver : HSQL Database Engine Driver 1.8.0
      External user management : OFF
      Crowd integration : OFF
      JVM Input Arguments : -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.util.logging.config.file=/srv/jira/appserver/tomcat_5_5_26/conf/logging.properties -Dsvnkit.http.methods=Basic,Digest,Negotiate,NTLM -Djava.endorsed.dirs=/srv/jira/appserver/tomcat_5_5_26/common/endorsed -Dcatalina.base=/srv/jira/appserver/tomcat_5_5_26 -Dcatalina.home=/srv/jira/appserver/tomcat_5_5_26 -Djava.io.tmpdir=/srv/jira/appserver/tomcat_5_5_26/temp
      Language Info:
      Installed languages: Chinese (China)
      Chinese (Taiwan)
      Czech (Czech Republic)
      Danish (Denmark)
      Dutch (Belgium)
      English (UK)
      French (France)
      German (Germany)
      German (Switzerland)
      Hungarian (Hungary)
      Italian (Italy)
      Japanese (Japan)
      Norwegian (Norway)
      Polish (Poland)
      Portuguese (Brazil)
      Russian (Russia)
      Slovak (Slovakia)
      Spanish (Spain)
      Turkish (Turkey)
      Default language: English (India) - System Default
      Request Information:

      • Request URL: http://10.30.0.92:8080/jira/500page.jsp
      • Scheme: http
      • Server: 10.30.0.92
      • Port: 8080
      • URI: /jira/500page.jsp
      • Context Path: /jira
      • - Servlet Path: /500page.jsp
      • - Path Info: null
      • - Query String:

      Request Attributes

      • javax.servlet.forward.request_uri : /jira/browse/VST-356
      • javax.servlet.forward.context_path : /jira
      • javax.servlet.forward.servlet_path : /browse
      • javax.servlet.forward.path_info : /500page.jsp
      • os_securityfilter_already_filtered : true
      • atlassian.core.seraph.original.url : /browse/VST-356
      • javax.servlet.error.servlet_name : quicklink
      • com.atlassian.gzipfilter.GzipFilter_already_filtered : true
      • loginfilter.already.filtered : true
      • com.atlassian.johnson.filters.JohnsonFilter_already_filtered : true
      • jira.webwork.generic.dispatcher : webwork.dispatcher.GenericDispatcher@10114b0
      • gzipMimeTypes : text/.*,application/x-javascript,application/javascript,application/xml,application/xhtml+xml
      • javax.servlet.error.message :
      • webwork.result : Value stack =========== ===========
      • com.atlassian.jira.web.filters.RequestCleanupFilter_already_filtered : true
      • javax.servlet.error.request_uri : /jira/browse/VST-356
      • jira.webwork.cleanup : false
      • javax.servlet.error.status_code : 500
      • com.atlassian.jira.web.filters.ActionCleanupDelayFilter : true
      • com.atlassian.gzipfilter.org.tuckey.web.filters.urlrewrite.RuleMatched : true
      • _sitemesh_filterapplied : true
      • javax.servlet.error.exception : javax.servlet.ServletException
        Request Logging
        0 log statements generated by this request:
        Listeners
      • Issue Cache Listener (com.atlassian.jira.event.listeners.cache.IssueCacheListener)
      • Issue Index Listener (com.atlassian.jira.event.listeners.search.IssueIndexListener)
      • Mail Listener (com.atlassian.jira.event.listeners.mail.MailListener)
        Services
      • Backup Service (com.atlassian.jira.service.services.export.ExportService)
      • Delay: 720 minutes
      • USEZIP: Zip
      • DIR_NAME: /srv/jira/backup
      • Mail Queue Service (com.atlassian.jira.service.services.mail.MailQueueService)
      • Delay: 1 minutes
      • Subversion Revision Indexing Service (com.atlassian.jira.plugin.ext.subversion.revisions.RevisionIndexService)
      • Delay: 60 minutes
        Plugins
      • Admin Menu Sections 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Browse Project Operations Sections 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Content Link Resolvers Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Custom Field Types & Searchers 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • FishEye Plugin 2.2.2 - Plugin by Atlassian Software Systems
      • Enabled
      • Issue Operations Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Issue Tab Panels Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Issue Views Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • JIRA Bamboo Plugin 2.2 - Plugin by Atlassian Software Systems Pty Ltd
      • Enabled
      • JIRA Commit Acceptance Plugin 1.2 - Plugin by Midori
      • Enabled
      • configure.url: /secure/CommitAcceptanceConfigure.jspa
      • JIRA Footer 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • JIRA Subversion plugin 0.10.5.1 - Plugin by Atlassian Pty Ltd
      • Disabled
      • Portlets Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Preset Filters Sections 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Project Panels Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Project Role Actors Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • RPC JIRA Plugin 3.13.1 - Plugin by Atlassian Software Systems Pty Ltd
      • Enabled
      • Renderer Component Factories Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Renderer Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Reports Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Top Navigation Bar 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • User Format 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • User Navigation Bar Sections 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • User Profile Links 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • View Project Operations Sections 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Web Resources Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Webwork Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Wiki Renderer Macros Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Workflow Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled

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                Dates

                • Created:
                  Updated:
                  Resolved:
                  Last commented:
                  5 years, 12 weeks, 2 days ago