Basically when customer install new JIRA, in JIRA Setup page when it comes to the Specify Your License Key page, customer is not able to enter the license when select I have a license option since there are no License text field available. Refer to below screenshot:

Note: This problem mostly happen when installing JIRA 64-bit. This problem is not reproducible from our end, however there is a high number of issues that reported by customer that is facing the same problem.

Steps that we advice to customer:

• Refresh the internet browser page
• Clear internet browser cache
• Restart JIRA
• Try other internet browser

Usually it solved the problem. However, customer hope that we would able to provide a permanent solution on this matter.