[JRASERVER-32132] Internal Server Error if transition destination is undefined or the same state as the original status

Type: Bug
Resolution: Unresolved
Priority: Low (View bug fix roadmap)
Fix Version/s: 6.2.2, 6.3-OD-2
Affects Version/s: 5.1.5, 5.2.7, 5.2.11
Component/s: Administration - Workflows, REST API
Labels:

Introduced in Version:
5.01
Support reference count:
13
UIS:
1
Bug Fix Policy:
View Atlassian Server bug fix policy

NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

Summary

Using the REST command to execute transaction will return error 500 if the transition destination is a (-1) no result step (loop).

cURL command used

curl -D- -u admin:admin -X POST --data @"C:/Users/ChungPark/Desktop/data.json" -H "Content-Type: application/json" http://localhost:8527/rest/api/2/issue/PP-8/transitions?expand=transitions.fields

json data

{
    "transition": {
        "id": "711"
    }
}

Error thrown in REST client

Exception in thread "main" com.atlassian.jira.rest.client.RestClientException: Internal server error
	at com.atlassian.jira.rest.client.internal.jersey.AbstractJerseyRestClient.invoke(AbstractJerseyRestClient.java:68)
	at com.atlassian.jira.rest.client.internal.jersey.AbstractJerseyRestClient.getAndParse(AbstractJerseyRestClient.java:80)
	at com.atlassian.jira.rest.client.internal.jersey.JerseyIssueRestClient.getIssue(JerseyIssueRestClient.java:142)
	at com.atlassian.jira.rest.client.internal.jersey.JerseyIssueRestClient.getIssue(JerseyIssueRestClient.java:133)
	at RestTry.main(RestTry.java:27)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	at java.lang.reflect.Method.invoke(Method.java:597)
	at com.intellij.rt.execution.application.AppMain.main(AppMain.java:120)
Caused by: com.sun.jersey.api.client.UniformInterfaceException: Client response status: 500
	at com.sun.jersey.api.client.WebResource.handle(WebResource.java:676)
	at com.sun.jersey.api.client.WebResource.get(WebResource.java:191)
	at com.atlassian.jira.rest.client.internal.jersey.AbstractJerseyRestClient$1.call(AbstractJerseyRestClient.java:84)
	at com.atlassian.jira.rest.client.internal.jersey.AbstractJerseyRestClient.invoke(AbstractJerseyRestClient.java:54)
	... 9 more

Error thrown in `atlassian-jira.log`

013-03-14 21:25:05,274 http-bio-8527-exec-1 ERROR admin 1285x3280x1 14nlcoe 127.0.0.1 /rest/api/latest/issue/WFP-3 [jira.rest.exception.ExceptionInterceptor] Returning internal server error in response
java.lang.reflect.InvocationTargetException
	at sun.reflect.GeneratedMethodAccessor1190.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	at java.lang.reflect.Method.invoke(Method.java:597)
	at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker$1.invoke(DispatchProviderHelper.java:234)
	at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$1.intercept(DispatchProviderHelper.java:100)  <+3> (DefaultMethodInvocation.java:61) (ExpandInterceptor.java:38) (DefaultMethodInvocation.java:61)
	at com.atlassian.jira.rest.exception.ExceptionInterceptor.intercept(ExceptionInterceptor.java:59)  <+1> (DefaultMethodInvocation.java:61)
	at com.atlassian.jira.rest.v2.issue.scope.RequestScopeInterceptor.intercept(RequestScopeInterceptor.java:43)  <+15> (DefaultMethodInvocation.java:61) (DispatchProviderHelper.java:132) (DispatchProviderHelper.java:230) (ResourceJavaMethodDispatcher.java:75) (HttpMethodRule.java:288) (RightHandPathRule.java:147) (ResourceClassRule.java:108) (RightHandPathRule.java:147) (RootResourceClassesRule.java:84) (WebApplicationImpl.java:1469) (WebApplicationImpl.java:1400) (WebApplicationImpl.java:1349) (WebApplicationImpl.java:1339) (WebComponent.java:416) (ServletContainer.java:537)
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:178)  <+1> (ServletContainer.java:795)
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:73)  <+16> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (RestServletUtilsUpdaterFilter.java:26) (RestServletUtilsUpdaterFilter.java:40) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (ContextFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.mywork.client.filter.ServingRequestsFilter.doFilter(ServingRequestsFilter.java:37)  <+15> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AccessLogFilter.java:103) (AccessLogFilter.java:87) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (XsrfTokenAdditionRequestFilter.java:54) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)
	at com.atlassian.labs.remoteapps.modules.permissions.ApiScopingFilter.doFilter(ApiScopingFilter.java:60)  <+22> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (SecurityFilter.java:234) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (TrustedApplicationsFilter.java:98) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (BaseLoginFilter.java:169) (JiraLoginFilter.java:70) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66) (OAuthFilter.java:55) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:40)  <+9> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractJohnsonFilter.java:71) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210)
	at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)
	at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)
	at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)  <+9> (UrlRewriteFilter.java:394) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (GzipFilter.java:80) (GzipFilter.java:51) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)
	at com.atlassian.labs.remoteapps.modules.oauth.OAuth2LOFilter.doFilter(OAuth2LOFilter.java:70)  <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.labs.remoteapps.util.http.bigpipe.RequestIdSettingFilter.doFilter(RequestIdSettingFilter.java:22)  <+43> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (JWDSendRedirectFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:78) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractCachingFilter.java:33) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractEncodingFilter.java:41) (AbstractHttpFilter.java:31) (PathMatchingEncodingFilter.java:45) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (JiraStartupChecklistFilter.java:74) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (MultiTenantServletFilter.java:91) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:78) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (StandardWrapperValve.java:225) (StandardContextValve.java:123) (AuthenticatorBase.java:472) (StandardHostValve.java:168) (ErrorReportValve.java:98) (StandardEngineValve.java:118) (AccessLogValve.java:927) (CoyoteAdapter.java:407) (AbstractHttp11Processor.java:1001) (AbstractProtocol.java:585) (JIoEndpoint.java:310)
	at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
	at java.lang.Thread.run(Thread.java:662)
Caused by: java.lang.NullPointerException
	at com.atlassian.jira.rest.v2.issue.TransitionMetaBeanBuilder.getStatusFromStep(TransitionMetaBeanBuilder.java:83)
	at com.atlassian.jira.rest.v2.issue.TransitionMetaBeanBuilder.build(TransitionMetaBeanBuilder.java:69)
	at com.atlassian.jira.rest.v2.issue.IssueBeanBuilder.addTransitions(IssueBeanBuilder.java:138)
	at com.atlassian.jira.rest.v2.issue.IssueBeanBuilder.build(IssueBeanBuilder.java:111)
	at com.atlassian.jira.rest.v2.issue.IssueResource.getIssue(IssueResource.java:434)

Environment

The error only occurs when a REST client is used, such as JIRA REST client. Testing using cURL does not return any error.

When Stash is integrated to JIRA, the following message will be displayed when trying to browse JIRA issues linked to the problematic global transition:

Can't display issues
Either you don't have access to view them or they don't exist. Please contact your system administrator if you believe this is incorrect.
instead of the integration I was hoping for.

Workaround

Set a destination step for the affected transition.
Do not set global transition as it only affects global transition.

UPDATE

Using a cURL command performing GET will return {"errorMessages":["Internal server error"],"errors":}.

is duplicated by

JRASERVER-36784 NPE in "issue" REST call when requesting transitions and workflow has a "common action"

Closed

is related to

JRASERVER-25553 Workflow designer breaks when a transition have an destination step called "originating step" (-1).

Closed

JRASERVER-31152 Unable to transition issue via REST API

Closed

JSP-154323 You do not have permission to view this issue

relates to

JRACLOUD-32132 Internal Server Error if transition destination is undefined or the same state as the original status

Closed

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(7 mentioned in)

Oswaldo Hernandez (Inactive) added a comment - 17/Aug/2015 2:45 AM

Hi IntegrationAndRelease,

Could you please create a support ticket at https://support.atlassian.com? Given this is a resolved bug, and we have had no reports of regressions, it is likely that you are seeing a different use altogether. Consequently, we will need to work with you to understand the details of the problem you are seeing in your instance to move that issue forwards.

The credentials should be the same as for this site (https://jira.atlassian.com).

Regards,

Oswaldo Hernández.
JIRA Bugmaster.
[Atlassian].

Oswaldo Hernandez (Inactive) added a comment - 17/Aug/2015 2:45 AM Hi IntegrationAndRelease , Could you please create a support ticket at https://support.atlassian.com? Given this is a resolved bug, and we have had no reports of regressions, it is likely that you are seeing a different use altogether. Consequently, we will need to work with you to understand the details of the problem you are seeing in your instance to move that issue forwards. The credentials should be the same as for this site ( https://jira.atlassian.com ). Regards, Oswaldo Hernández. JIRA Bugmaster. [Atlassian] .

integrationandrelease added a comment - 14/Aug/2015 12:22 PM

This seems to be happening again in Stash - JIRA integration for some of the issues. Stash version 3.10.0 and JIRA version 6.4.7

curl -u "user:pass" https://someurl.jira.coom/rest/api/latest/issue/TEST-45/transitions

results in

{"errorMessages":["Internal server error"],"errors":{}}

integrationandrelease added a comment - 14/Aug/2015 12:22 PM This seems to be happening again in Stash - JIRA integration for some of the issues. Stash version 3.10.0 and JIRA version 6.4.7 curl -u "user:pass" https://someurl.jira.coom/rest/api/latest/issue/TEST-45/transitions results in {"errorMessages": ["Internal server error"] ,"errors":{}}

Vincent Thoulé added a comment - 23/Jul/2014 8:08 PM

Hi Gabriel
Have a look on JRA-33692

Vincent Thoulé added a comment - 23/Jul/2014 8:08 PM Hi Gabriel Have a look on JRA-33692

Gabriel Brussa added a comment - 23/Jul/2014 7:59 PM

Either I'm missing something or the issue was solved by disabling the function. We're being impacted by this bug so I'm testing JIRA 6.2.5 to upgrade from our current 6.0.4, and found out that there is no option to create a global transition to -1... was that the solution?

Gabriel Brussa added a comment - 23/Jul/2014 7:59 PM Either I'm missing something or the issue was solved by disabling the function. We're being impacted by this bug so I'm testing JIRA 6.2.5 to upgrade from our current 6.0.4, and found out that there is no option to create a global transition to -1... was that the solution?

Oswaldo Hernandez (Inactive) added a comment - 29/Apr/2014 2:26 AM

Thanks for jumping in kschoenh

zedelta, indeed the fix is only available in JIRA 6.2.2 and later, so you will need to upgrade your JIRA instance to that to be able to obtain this fix.

Hope the information helps.

Regards,

Oswaldo Hernández.
JIRA Bugmaster.
[Atlassian].

Oswaldo Hernandez (Inactive) added a comment - 29/Apr/2014 2:26 AM Thanks for jumping in kschoenh zedelta , indeed the fix is only available in JIRA 6.2.2 and later, so you will need to upgrade your JIRA instance to that to be able to obtain this fix. Hope the information helps. Regards, Oswaldo Hernández. JIRA Bugmaster. [Atlassian] .

Kelly Schoenhofen added a comment - 28/Apr/2014 8:53 PM

This was fixed in 6.2.2 I believe, and will not be back-fixed to prior versions.

Kelly Schoenhofen added a comment - 28/Apr/2014 8:53 PM This was fixed in 6.2.2 I believe, and will not be back-fixed to prior versions.

uuuu added a comment - 28/Apr/2014 8:50 PM

Our company is still using JIRA 6.0.1, does this mean that this error still exists with 6.0.1? I tried changing status/transitions using cURL and it failed but I can change it through the web interface.

uuuu added a comment - 28/Apr/2014 8:50 PM Our company is still using JIRA 6.0.1, does this mean that this error still exists with 6.0.1? I tried changing status/transitions using cURL and it failed but I can change it through the web interface.

Jon Whitcraft added a comment - 08/Apr/2014 3:44 PM

I have verified that this problem is resolved on 6.3-OD-2 as well.

Happy Days!

Jon Whitcraft added a comment - 08/Apr/2014 3:44 PM I have verified that this problem is resolved on 6.3-OD-2 as well. Happy Days!

Chad Juliano added a comment - 08/Apr/2014 3:40 PM - edited

I have verified that problem is resolved in 6.2.2.

Chad Juliano added a comment - 08/Apr/2014 3:40 PM - edited I have verified that problem is resolved in 6.2.2.

Oswaldo Hernandez (Inactive) added a comment - 02/Apr/2014 3:33 AM

Hi chad.juliano,

6.2.2 is available for download already

Regards,

Oswaldo Hernández.
JIRA Bugmaster.
[Atlassian].

Oswaldo Hernandez (Inactive) added a comment - 02/Apr/2014 3:33 AM Hi chad.juliano , 6.2.2 is available for download already Regards, Oswaldo Hernández. JIRA Bugmaster. [Atlassian] .

Assignee:: Oswaldo Hernandez (Inactive)

Reporter:: Chung Park Chan

Affected customers:: 45 This affects my team

Watchers:: 54 Start watching this issue

Created:: 15/Mar/2013 1:18 PM

Updated:: 26/Feb/2025 3:14 PM

Jira Data Center

Details

Description

Summary

cURL command used

json data

Error thrown in REST client

Error thrown in atlassian-jira.log

Environment

Workaround

UPDATE

Attachments

Issue Links

Forms

Activity

Collapse comment: Oswaldo Hernandez (Inactive) added a comment - 17/Aug/2015 2:45 AM

Expand comment: Oswaldo Hernandez (Inactive) added a comment - 17/Aug/2015 2:45 AM

Collapse comment: integrationandrelease added a comment - 14/Aug/2015 12:22 PM

Expand comment: integrationandrelease added a comment - 14/Aug/2015 12:22 PM

Collapse comment: Vincent Thoulé added a comment - 23/Jul/2014 8:08 PM

Expand comment: Vincent Thoulé added a comment - 23/Jul/2014 8:08 PM

Collapse comment: Gabriel Brussa added a comment - 23/Jul/2014 7:59 PM

Expand comment: Gabriel Brussa added a comment - 23/Jul/2014 7:59 PM

Collapse comment: Oswaldo Hernandez (Inactive) added a comment - 29/Apr/2014 2:26 AM

Expand comment: Oswaldo Hernandez (Inactive) added a comment - 29/Apr/2014 2:26 AM

Collapse comment: Kelly Schoenhofen added a comment - 28/Apr/2014 8:53 PM

Expand comment: Kelly Schoenhofen added a comment - 28/Apr/2014 8:53 PM

Collapse comment: uuuu added a comment - 28/Apr/2014 8:50 PM

Expand comment: uuuu added a comment - 28/Apr/2014 8:50 PM

Collapse comment: Jon Whitcraft added a comment - 08/Apr/2014 3:44 PM

Expand comment: Jon Whitcraft added a comment - 08/Apr/2014 3:44 PM

Collapse comment: Chad Juliano added a comment - 08/Apr/2014 3:40 PM, Edited by Chad Juliano - 08/Apr/2014 3:40 PM

Expand comment: Chad Juliano added a comment - 08/Apr/2014 3:40 PM, Edited by Chad Juliano - 08/Apr/2014 3:40 PM

Collapse comment: Oswaldo Hernandez (Inactive) added a comment - 02/Apr/2014 3:33 AM

Expand comment: Oswaldo Hernandez (Inactive) added a comment - 02/Apr/2014 3:33 AM

People

Dates

Error thrown in `atlassian-jira.log`