We use Jira every day and we have grown so big with so many tickets, it has become a problem where somebody has @mention somebody to draw their attention or ask them a question, but the person never knows it. Sure, they get an email, but we get about 75 to 100 Jira emails a day, so it is lost. 

Since we are a support group with so many tickets, we have created dashboards for our team members to look at each morning to see what has come in, but there is no good way to see if somebody has @mentioned you asking for your input. 

About the best that I can find is that you can search if an open ticket @mentions yourself AND that ticket was updated in the past n days.  But this is not if you were @mention in the past n days, it is only if it was updated in some way. You could have been @mention years ago and somebody touches the ticket.

This seems like a big hole in JIRA.  I want to know what tickets I'm assigned AND what tickets somebody is asking for my input or drawing my attention to (@mention)  We are a global company and trying everything we can to do get away from email and operate off dashboards that bubble the important things to the top.

I see the comment about allowing 3rd parties come up with solutions, but working for a big company, it is not easy to experiment with add-ons or get funding to purchase something more to add-on.

If you enter text ~ "@<enterusername>" in the Advanced Searching, it should give you what you need. Then add a Filter Results gadget with that filter on a dashboard. It works just fine.

Also, you could limit the results to tickets that are still open, that have been updated within the last month/week, etc.

nikhil.karnad thanks for your question.

We closed this suggestion because it is not something we will prioritise on our roadmap in the next few years so rather than leaving customers wondering and waiting we'd rather be upfront and close suggestions we know we won't get around to.

This opens up an opportunity in the marketplace for the JIRA ecosystem to create an Add-on if they feel there is a need for it.

Cheers,
Roy

Commenting on this issue as mentioned here.

In the end, all we customers need is a feature where we can collect our @mention tickets. Did rkrishna close this ticket as "Won't fix" because...

• there already exists a workaround (that may or may not be tedious)? or
• a decision was made by the product team to not include this feature? or
• this isn't considered important enough?

Thanks.

EDIT: I have read this page, but I'm curious which of the decisions mentioned there were made.

In Confuence there's an inbox ("notification") icon in the title bar which is a central place for listing/accessing all the places you have been mentioned and assigned tasks to. It would only be consequent if JIRA had a similar icon at the same place in the title bar to get a list of all your mentions.
P.S. A dashboard widget would be fine for me too, of course.

No, I guess activity is about what someone did, and mentions are about what other people said about them. Different things

It doesn't appear that @mention appear in the activity stream, which seems like an odd omission to me

aaaw I was really looking forward to this one

Thanks for the request however at this time we have no plans to add an @mentions gadget to JIRA.

The Activity gadget in JIRA 5.2 allows you to apply a filter for just one user. I'd expect that @mentions would appear in the stream, no?