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  1. Jira Data Center
  2. JRASERVER-30747

ScreenshotApplet throws ClassNotFoundException (com.atlassian.jira.screenshot.applet.ScreehshotApplet.class)

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    Description

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Cause

      • ScreenshotApplet throws ClassNotFoundException (com.atlassian.jira.screenshot.applet.ScreehshotApplet.class) for some users
      • The following screenshot shows that users bump into the problem when try to attach a screenshot using the AttachScreenshotApplet. Attaching files directly works for them.
      • This occurs when you have Java 7 installed in the browser such as Mozilla Firefox or even Microsoft Internet Explorer

      Workaround

      • Switch to Java 6 and clear off the browser cache

      Attachments

        Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-31838 Attaching screenshot throws ClassNotFoundException com.atlassian.jira.screenshot.applet.ScreenshotApplet.class

          • Medium - Medium priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-30419 Attach Screenshot no longer works after OS X Java Update

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-30747 ScreenshotApplet throws ClassNotFoundException (com.atlassian.jira.screenshot.applet.ScreehshotApplet.class)

          • Low - Low priority issues
          • Closed
          mentioned in

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            People

              Unassigned Unassigned
              adanial Ahmad Danial (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: