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  1. Jira Server and Data Center
  2. JRASERVER-30293

Duplicating issue when replying to e-mail

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      Description

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      When replying to an e-mail that was sent to create a JIRA issue, instead of adding a comment to the related issue, as it should according to this documentation, the reply e-mail is creating a new JIRA issue.
      As he does not find the JIRA Issue Key in the e-mail subject, he should check the in-reply-to header of the e-mail to see if the first e-mail of the chain created an issue, and it seems the system is not doing that.

      Steps to reproduce

      1. Send an e-mail to create and issue with a Cc to yourself or another e-mail.
        1. This e-mail has the example ID: 1234
      2. Wait for the issue to be created.
        1. JIRA replies with an e-mail that has the example ID: ABCD
      3. Now, using the CC address, just reply the email with ID: 1234 that created the issue.

      The handler is not following the In-reply-to ID.

      Expected behavior - The reply should be added as a comment to the issue.
      Actual behavior - The reply is creating a new issue. (Duplicated one)

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              Assignee:
              edalgliesh Eric Dalgliesh
              Reporter:
              pvieira Paulo Vieira
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              4 Vote for this issue
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              16 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: