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  1. Jira Data Center
  2. JRASERVER-29087

The Atlassian Marketplace server is not reachable. PacException: 404

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    Description

      UPM is unable to connect to the Atlassian Marketplace. The following appears in the logs:

      2012-07-25 16:03:27,534 QuartzWorker-1 WARN ServiceRunner    NotificationCacheUpdateJob-job [upm.notification.cache.NotificationCacheUpdaterImpl] Automatic plugin update check failed
      com.atlassian.plugins.PacException: 404
      	at com.atlassian.plugins.client.service.AbstractServiceClient.getEntityFromResponse(AbstractServiceClient.java:248)
      	at com.atlassian.plugins.client.service.AbstractRestServiceClient$4.apply(AbstractRestServiceClient.java:134)
      	at com.atlassian.plugins.client.service.AbstractRestServiceClient$4.apply(AbstractRestServiceClient.java:130)
      	at com.atlassian.plugins.client.service.AbstractServiceClient.executeMethod(AbstractServiceClient.java:411)
      	at com.atlassian.plugins.client.service.AbstractRestServiceClient.list(AbstractRestServiceClient.java:129)
      	at com.atlassian.plugins.client.service.plugin.PluginVersionServiceClientImpl.findUpdates(PluginVersionServiceClientImpl.java:81)
      	at com.atlassian.upm.pac.PacClientImpl.getUpdates(PacClientImpl.java:154)
      	at com.atlassian.upm.notification.cache.NotificationCacheUpdaterImpl.updatePluginUpdateNotification(NotificationCacheUpdaterImpl.java:70)
      	at com.atlassian.upm.notification.cache.NotificationCacheUpdaterImpl.updateAllNotifications(NotificationCacheUpdaterImpl.java:56)
      	at com.atlassian.upm.notification.cache.NotificationCacheUpdateScheduler$NotificationCacheUpdateJob.execute(NotificationCacheUpdateScheduler.java:78)
      	at com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService.run(JiraPluginSchedulerService.java:93)
      	at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61)
      	at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:47)
      	at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
      	at com.atlassian.multitenant.quartz.MultiTenantThreadPool$MultiTenantRunnable.run(MultiTenantThreadPool.java:72)
      	at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
      

      Resolution:

      Upgrade to JIRA 5.0.7 or greater, where the problem no longer exists

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            fsim Foo Sim (Inactive)
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              Updated:
              Resolved: