Uploaded image for project: 'Jira Data Center'
  1. Jira Data Center
  2. JRASERVER-27069

Dashboard sometimes fails to load when JIRA is set up using HTTPS on IE 8/9

    XMLWordPrintable

Details

    Description

      When setting up JIRA to use HTTPS according to http://confluence.atlassian.com/display/JIRA044/Running+JIRA+over+SSL+or+HTTPS , the Dashboard will occasionally fail to load on IE8 / IE9. This has been verified on 4.4.4, running JIRA on a windows box. It was easily reproducible on my box by refreshing the page in IE several times.

      This is happening because the batch.js file is being truncated. When inspecting the logs (<JIRA_INSTALL>\logs\access_log.<date>) of my test environment, it appears that a key javascript resource, batch.js is being truncated:

      172.20.7.39 1187x187x5 - [06/Feb/2012:19:47:27 -0800] "GET /s/en_US-64k3hp/664/1/1/_/download/superbatch/js/batch.js HTTP/1.1" 200 552757 562 "https://172.20.9.110:8443/secure/Dashboard.jspa" "Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0)" "1pvk52d"
172.20.7.39 1187x547x5 - [06/Feb/2012:19:47:53 -0800] "GET /s/en_US-64k3hp/664/1/1/_/download/superbatch/js/batch.js HTTP/1.1" 200 346904 656 "https://172.20.9.110:8443/secure/Dashboard.jspa" "Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0)" "1pf0uli"

      (note the size of the files, 552757 vs 346904). Some caveats about the sizes:

      • The bad size may vary as all we know is the connection is being prematurely terminated.
      • A bad size can also be caused if the user navigates away before the dashboard has finished loading, so ensure that the user did try to load the dashboard fully.
      • Ensure that they are trying to hit the Dashboard, and not some other page when trying to verify this as batch.js is served on multiple pages and the "right" size varies.

      inspection of the js contents actually delivered shows it is indeed incomplete, which is causing the javascript errors and the missing dashboard.

      There is a workaround, which involves removing redirection from HTTP to HTTPS for js resources, i.e. removing

      <url-pattern>*.js</url-pattern>

      from the web.xml additions described here. While this should not result in reduced functionality, note that this means javascript resources can now be accessed via http directly, e.g. http://localhost:8080/s/en_US-64k3hp/664/1/1/_/download/superbatch/js/batch.js.

      Inspection of the logs with DEBUG level turned on shows:

      
ClientAbortException:  javax.net.ssl.SSLException: Connection has been shutdown: javax.net.ssl.SSLException: java.net.SocketException: Connection reset by peer: socket write error
	at org.apache.catalina.connector.OutputBuffer.doFlush(OutputBuffer.java:319)
	at org.apache.catalina.connector.OutputBuffer.flush(OutputBuffer.java:288)
	at org.apache.catalina.connector.CoyoteOutputStream.flush(CoyoteOutputStream.java:98)
	at com.atlassian.plugin.servlet.AbstractDownloadableResource.streamResource(AbstractDownloadableResource.java:136)
	at com.atlassian.plugin.servlet.AbstractDownloadableResource.serveResource(AbstractDownloadableResource.java:96)
	at com.atlassian.plugin.servlet.DownloadableWebResource.serveResource(DownloadableWebResource.java:12)
	at com.atlassian.plugin.webresource.BatchPluginResource.serveResource(BatchPluginResource.java:104)
	at com.atlassian.plugin.webresource.SuperBatchPluginResource.serveResource(SuperBatchPluginResource.java:75)
	at com.atlassian.plugin.servlet.PluginResourceDownload.serveFile(PluginResourceDownload.java:75)
	at com.atlassian.plugin.servlet.AbstractFileServerServlet.doGet(AbstractFileServerServlet.java:33)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:25)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:211)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:150)
	at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:646)
	at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:436)
	at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:374)
	at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:302)
	at org.tuckey.web.filters.urlrewrite.RewrittenUrl.doRewrite(RewrittenUrl.java:188)
	at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:340)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:81)
	at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:51)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
	at com.sysbliss.jira.plugins.workflow.servlet.JWDSendRedirectFilter.doFilter(JWDSendRedirectFilter.java:25)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)
	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)
	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49)
	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.jira.web.monitor.ActiveRequestsFilter$PassToChainFilterFunc.doFilter(ActiveRequestsFilter.java:346)
	at com.atlassian.jira.web.monitor.ActiveRequestsFilter$DebugLogFilterFunc.doFilter(ActiveRequestsFilter.java:463)
	at com.atlassian.jira.web.monitor.ActiveRequestsFilter.doFilter(ActiveRequestsFilter.java:173)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:75)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.multitenant.servlet.MultiTenantServletFilter.doFilter(MultiTenantServletFilter.java:91)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:563)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
	at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:554)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
	at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
	at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
	at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
	at java.lang.Thread.run(Thread.java:662)
Caused by: javax.net.ssl.SSLException: Connection has been shutdown: javax.net.ssl.SSLException: java.net.SocketException: Connection reset by peer: socket write error
	at com.sun.net.ssl.internal.ssl.SSLSocketImpl.checkEOF(SSLSocketImpl.java:1293)
	at com.sun.net.ssl.internal.ssl.SSLSocketImpl.checkWrite(SSLSocketImpl.java:1305)
	at com.sun.net.ssl.internal.ssl.AppOutputStream.write(AppOutputStream.java:43)
	at org.apache.coyote.http11.InternalOutputBuffer.realWriteBytes(InternalOutputBuffer.java:760)
	at org.apache.tomcat.util.buf.ByteChunk.flushBuffer(ByteChunk.java:432)
	at org.apache.coyote.http11.InternalOutputBuffer.flush(InternalOutputBuffer.java:318)
	at org.apache.coyote.http11.Http11Processor.action(Http11Processor.java:985)
	at org.apache.coyote.Response.action(Response.java:183)
	at org.apache.catalina.connector.OutputBuffer.doFlush(OutputBuffer.java:314)
	... 104 more
Caused by: javax.net.ssl.SSLException: java.net.SocketException: Connection reset by peer: socket write error
	at com.sun.net.ssl.internal.ssl.Alerts.getSSLException(Alerts.java:190)
	at com.sun.net.ssl.internal.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1649)
	at com.sun.net.ssl.internal.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1612)
	at com.sun.net.ssl.internal.ssl.SSLSocketImpl.handleException(SSLSocketImpl.java:1576)
	at com.sun.net.ssl.internal.ssl.SSLSocketImpl.handleException(SSLSocketImpl.java:1521)
	at com.sun.net.ssl.internal.ssl.AppOutputStream.write(AppOutputStream.java:64)
	... 110 more
Caused by: java.net.SocketException: Connection reset by peer: socket write error
	at java.net.SocketOutputStream.socketWrite0(Native Method)
	at java.net.SocketOutputStream.socketWrite(SocketOutputStream.java:92)
	at java.net.SocketOutputStream.write(SocketOutputStream.java:136)
	at com.sun.net.ssl.internal.ssl.OutputRecord.writeBuffer(OutputRecord.java:297)
	at com.sun.net.ssl.internal.ssl.OutputRecord.write(OutputRecord.java:286)
	at com.sun.net.ssl.internal.ssl.SSLSocketImpl.writeRecordInternal(SSLSocketImpl.java:743)
	at com.sun.net.ssl.internal.ssl.SSLSocketImpl.writeRecord(SSLSocketImpl.java:731)
	at com.sun.net.ssl.internal.ssl.AppOutputStream.write(AppOutputStream.java:59)
	... 110 more

      which suggests IE is somehow closing the connection prematurely.

      Attachments

        1. IE Network inspector.xml
          847 kB
        2. jira logs.log
          3.53 MB
        3. nodashboard.PNG
          nodashboard.PNG
          15 kB

        Issue Links

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-27077 Javascript and other errors in IE8 with force HTTPS enabled through web.xml

          • High - High priority issues
          • Closed

          Activity

            People

              ggaskell Giles Gaskell [Atlassian]
              mtan MinanA
              Votes:
              1 Vote for this issue
              Watchers:
              2 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: