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  1. Jira Data Center
  2. JRASERVER-25473

JIRA dashboard gadgets hide the drop down menus as CSS is broken

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Details

    • Bug
    • Resolution: Answered
    • Low
    • None
    • 4.4, 5.2.1, 6.0.4, 6.1.2, 6.1.3, 6.4.5
    • Installation

    Description

      Summary

      After upgraded to JIRA 4.4 (JIRA 4.0.x) or higher using the Upgrading JIRA Manually steps and an in-place database upgrade, certain screens fail to render correctly, for example the dashboard gadgets hide the drop-down menus.

      The below can be found in atlassian-jira.log:

      2011-08-22 22:35:21,268 http-8080-3 ERROR      [500ErrorPage.jsp] Exception caught in 500 page ({name:"ParseError", message:"Syntax Error on line 9", filename:"dynamic:lookandfeel.less", line:9, column:0, extract:["@topTxtColour: #4C4C4C;", "@textHeadingColour: #black0;", "@faviconUrl: \"/images/icons/favicon.png\";"]})
java.lang.RuntimeException: ({name:"ParseError", message:"Syntax Error on line 9", filename:"dynamic:lookandfeel.less", line:9, column:0, extract:["@topTxtColour: #4C4C4C;", "@textHeadingColour: #black0;", "@faviconUrl: \"/images/icons/favicon.png\";"]})
	at com.atlassian.jira.web.less.LessTransformer$LessCompiler.compile(LessTransformer.java:298)
	at com.atlassian.jira.web.less.LessTransformer$LessResource.transform(LessTransformer.java:170)
	at com.atlassian.plugin.webresource.transformer.AbstractStringTransformedDownloadableResource.streamResource(AbstractStringTransformedDownloadableResource.java:54)
	at com.atlassian.plugin.webresource.transformer.AbstractTransformedDownloadableResource.serveResource(AbstractTransformedDownloadableResource.java:49)
	at com.atlassian.plugin.webresource.BatchPluginResource.serveResource(BatchPluginResource.java:104)
	at com.atlassian.plugin.servlet.PluginResourceDownload.serveFile(PluginResourceDownload.java:75)
	at com.atlassian.plugin.servlet.AbstractFileServerServlet.doGet(AbstractFileServerServlet.java:33)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:25)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:211)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:150)
	at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:646)
	at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:436)
	at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:374)
	at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:302)
	at org.tuckey.web.filters.urlrewrite.RewrittenUrl.doRewrite(RewrittenUrl.java:188)
	at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:340)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:81)
	at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:51)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
	at com.sysbliss.jira.plugins.workflow.servlet.JWDSendRedirectFilter.doFilter(JWDSendRedirectFilter.java:25)
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)
	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)
	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49)
	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.jira.web.monitor.ActiveRequestsFilter$PassToChainFilterFunc.doFilter(ActiveRequestsFilter.java:346)
	at com.atlassian.jira.web.monitor.ActiveRequestsFilter$DebugLogFilterFunc.doFilter(ActiveRequestsFilter.java:463)
	at com.atlassian.jira.web.monitor.ActiveRequestsFilter.doFilter(ActiveRequestsFilter.java:173)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:75)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
...
...
	at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
	at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
	at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
	at java.lang.Thread.run(Thread.java:662)
Caused by: org.mozilla.javascript.JavaScriptException: [object Object] (setup-env.js#44)
	at org.mozilla.javascript.gen.c1._c4(setup-env.js:44)
	at org.mozilla.javascript.gen.c1.call(setup-env.js)
	at org.mozilla.javascript.optimizer.OptRuntime.callName(OptRuntime.java:97)
	at org.mozilla.javascript.gen.c2._c44(less-concat.js:644)
	at org.mozilla.javascript.gen.c2.call(less-concat.js)
	at org.mozilla.javascript.optimizer.OptRuntime.call2(OptRuntime.java:76)
	at org.mozilla.javascript.gen.c1._c3(setup-env.js:41)
	at org.mozilla.javascript.gen.c1.call(setup-env.js)
	at org.mozilla.javascript.optimizer.OptRuntime.callN(OptRuntime.java:86)
	at org.mozilla.javascript.gen.c2._c37(less-concat.js:350)
	at org.mozilla.javascript.gen.c2.call(less-concat.js)
	at org.mozilla.javascript.optimizer.OptRuntime.call2(OptRuntime.java:76)
	at org.mozilla.javascript.gen.c2._c146(less-concat.js:1681)
	at org.mozilla.javascript.gen.c2.call(less-concat.js)
	at org.mozilla.javascript.BaseFunction.construct(BaseFunction.java:333)
	at org.mozilla.javascript.ScriptRuntime.newObject(ScriptRuntime.java:2327)
	at org.mozilla.javascript.gen.c2._c80(less-concat.js:1200)
	at org.mozilla.javascript.gen.c2.call(less-concat.js)
	at org.mozilla.javascript.ScriptRuntime.applyOrCall(ScriptRuntime.java:2408)
	at org.mozilla.javascript.BaseFunction.execIdCall(BaseFunction.java:282)
	at org.mozilla.javascript.IdFunctionObject.call(IdFunctionObject.java:129)
	at org.mozilla.javascript.optimizer.OptRuntime.call1(OptRuntime.java:66)
	at org.mozilla.javascript.gen.c2._c42(less-concat.js:380)
	at org.mozilla.javascript.gen.c2.call(less-concat.js)
	at org.mozilla.javascript.optimizer.OptRuntime.callName(OptRuntime.java:97)
	at org.mozilla.javascript.gen.c2._c81(less-concat.js:1214)
	at org.mozilla.javascript.gen.c2.call(less-concat.js)
	at org.mozilla.javascript.ScriptRuntime.applyOrCall(ScriptRuntime.java:2408)
	at org.mozilla.javascript.BaseFunction.execIdCall(BaseFunction.java:282)
	at org.mozilla.javascript.IdFunctionObject.call(IdFunctionObject.java:129)
	at org.mozilla.javascript.optimizer.OptRuntime.call1(OptRuntime.java:66)
	at org.mozilla.javascript.gen.c2._c42(less-concat.js:380)
	at org.mozilla.javascript.gen.c2.call(less-concat.js)
	at org.mozilla.javascript.optimizer.OptRuntime.callName(OptRuntime.java:97)
	at org.mozilla.javascript.gen.c2._c52(less-concat.js:696)
	at org.mozilla.javascript.gen.c2.call(less-concat.js)
	at org.mozilla.javascript.ScriptRuntime.applyOrCall(ScriptRuntime.java:2408)
	at org.mozilla.javascript.BaseFunction.execIdCall(BaseFunction.java:282)
	at org.mozilla.javascript.IdFunctionObject.call(IdFunctionObject.java:129)
	at org.mozilla.javascript.optimizer.OptRuntime.call1(OptRuntime.java:66)
	at org.mozilla.javascript.gen.c2._c42(less-concat.js:380)
	at org.mozilla.javascript.gen.c2.call(less-concat.js)

      2015-06-24 11:17:04,495 http-bio-8080-exec-22 WARN anonymous 677x290x6 3exfhk 10.163.8.71,127.0.0.1 /s/f902c82c4eb2d1bfd0c6d426707e7ac3-CDN/en_USxd8w3c/64020/11/7d3affa65a9e7addae635cd9ee21b03b/_/download/contextbatch/css/atl.dashboard,atl.general,jira.global/batch.css [cache.filecache.impl.CachedFile] Problem caching to disk, skipping cache for this entry
com.atlassian.lesscss.LessSyntaxException: error evaluating function `hue`: Cannot find function toHSL in object [object Object].
	at com.atlassian.lesscss.RhinoLessCompiler.newLessException(RhinoLessCompiler.java:86)
	at com.atlassian.lesscss.RhinoLessCompiler.compile(RhinoLessCompiler.java:72)
	at com.atlassian.plugins.less.LessResource.transform(LessResource.java:37)
	at com.atlassian.plugin.webresource.transformer.CharSequenceDownloadableResource$1.apply(CharSequenceDownloadableResource.java:49)
	at com.atlassian.plugin.webresource.transformer.CharSequenceDownloadableResource$1.apply(CharSequenceDownloadableResource.java:46)
	(...)
	at java.lang.Thread.run(Unknown Source)
Caused by: org.mozilla.javascript.JavaScriptException: [object Object] (/js/less/less-rhino.js#756)
	at org.mozilla.javascript.gen._js_less_less_rhino_js_1._c_anonymous_43(/js/less/less-rhino.js:756)
	at org.mozilla.javascript.gen._js_less_less_rhino_js_1.call(/js/less/less-rhino.js)
	(...)
	at org.mozilla.javascript.gen._js_less_less_patches_js_2.call(/js/less/less-patches.js)
	at com.atlassian.lesscss.RhinoLessCompiler.compile(RhinoLessCompiler.java:69)
	... 181 more

      Workaround

      1. Navigate to Administration > Look And Field > Edit Configuration.
      2. Save the current configuration (save it as a PDF).
      3. Reset the default Logo and Favicon.
      4. Reset all modified ​Colors​ and ​Gadget Colors​ by clicking on the Revert button for each modified color.
      5. This will repair the CSS - to verify this test the page that previously caused problems to verify it renders correctly.
      6. Add the logo's link again with Upload Logo and also add the Favicon if it was replaced.
      7. Set any customised colours back to what they were.
      8. Test to verify the instance is in the expected state and all is working.

      For more information please refer to our CSS Broken after Upgrade KB article.

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              Unassigned Unassigned
              vkgan Gan VoonKiat
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              Dates

                Created:
                Updated:
                Resolved: