Apologies up front if there is a better place to post this. Is this issue still being tracked? We recently upgraded from 4.1.2 to 4.4.3 and the UI seems to have gotten worse not better.
There is no clear definition between sections. This is true in the Administration section as well.
I understand it being difficult to make all users happy but in a fast paced business environment you need to be able to find what you are looking for quickly to get your job done. The current UI does not help to do this, the old 3.13 UI did.
Taking a page out of Microsoft's book and rearranging absolutely everything just because you can isn't the smartest idea either.
- How many complaints were you receiving about the old UI that prompted changing it?
- How many complaints have you received about the new UI?
My guess is more complaints about the new UI. Forgive me if I'm beating a dead horse but I see the issue is still open and I couldn't find any clear answer as to when the UI concerns will really be addressed.
Don't mess with your users. I've learned this through first hand knowledge in my career as a System Admin. Users hate it when you suddenly change things on them. Users find a way to use applications in a way that they are comfortable with and get very upset when you change it for no good reason. Adding keyboard shortcuts is a nice improvement, but it should be just that and only that, an addition to what already exists.
Make it possible to skin(theme) the UI. Confluence has this feature why not Jira? This would give people the ability to customize it to their liking. This in my opinion should be the focus of UI improvements, stop changing things with each release. It doesn't make it easier to use. Honestly I'm too busy to relearn applications constantly. Not sure about others but for me the change from 4.1 to 4.4 was another learning curve trying to figure out where everything is in the Admin section. Now I've read that in 5.0 the Admin section is changing again. Maybe the changes in 5 will be great, but if they're not it will just anger people yet again.
The only way you are going to please most people is to make it customizable. So if they don't like it they can make it look the way they want.
Also, if you want to see a well organized view, look at Oracles support interface. When viewing a ticket everything is clearly separated. Ticket info, comments, available actions are all very easy to find.
Jira truly is the best product I've used. Please continue to take user suggestions for feature requests and improvements and make them part of the main application.