Details

      Description

      Many users are finding the new 4.1 UI unpleasant to the point of not upgrading. If the new UI were optional this would be less of a problem.
      See the extended discussion of this at http://forums.atlassian.com/message.jspa?messageID=257335567&tstart=0

      Atlassian Status as of 21 October 2010

      Hi guys,

      Many thanks for all the recent feedback and comments you've provided on the view issue screen.

      We have taken the feedback seriously, and in JIRA 4.2, which recently launched, we have taken in many suggestions for improvements. These include:

      • Tighter spacing between lines to reduce space between elements.
      • Stronger section headings that also have a different colour.
      • The 'Description' field separated into its own section.
      • Horizontal division lines between each custom field.
      • Votes and Watchers fields on the same line.
      • Labels represented as bubbles.

      JIRA 4.2 also include a whole host of other usability features. To find out more about JIRA 4.2, please refer to our release notes. We encourage you to try out our latest release. As always, we are open to your suggestions and feedback.

      Moving forward, we are still looking at options to further enhance to view issue screen, with our focus on allowing greater flexibility on the screen itself. As we have more complete ideas and designs, we will update you further on our progress.

      Many thanks,

      Roy Krishna
      JIRA Product Management
      roy at atlassian dot com

      1. Jira 4.1 Issue Screen issues (wemu).pdf
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        werner mueller
      1. Attachments section with fixed row height in JIRA 4.2.png
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      2. Attachments section with flexible row height mockup.png
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      3. correct.png
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      4. CustomFields_401.jpg
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      5. CustomFields_42.jpg
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      6. CustomFieldsNames_broken_into_next_line.jpg
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      7. incorrect.png
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      8. MM Sample.jpg
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      9. screenshot-1.jpg
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      10. Screen shot 2010-03-24 at 3.42.15 PM.png
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      11. Screenshot-multiple-fileds.png
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      12. View Issue Improvements.jpg
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      13. View Issue Improvements - Annotated.jpg
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        Issue Links

          Activity

          Hide
          Maik Scheibler added a comment -

          I agree to most of the points made in http://jira.atlassian.com/browse/JRA-20669?focusedCommentId=233077&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-233077
          But in addition to this i would like to let you know our most pressing points in the new UI:

          1. Link Style: Almost all of our 800 users are mad about the fact that the links are not recogizable as such. There is no difference in color or an underline to mark a link. You have always to hover the mouse over it to see the link/funktion. I had to answer countless phone calls to explain where to find some functions.
          2. Pull Down Menus: Prior to JIRA 4.1 all possible functions has been displayed in one column on the left. Now you have a few actions in the "action bar" and others in the pull down menu. This is a serious drawback for many of our users, because they don't see the actions at once and have to search for them.

          I know that there are keyboard shortcuts for many of the actions, but our userbase is "mouse driven". They want to see (the link), not to remember (the shortcut).

          Show
          Maik Scheibler added a comment - I agree to most of the points made in http://jira.atlassian.com/browse/JRA-20669?focusedCommentId=233077&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-233077 But in addition to this i would like to let you know our most pressing points in the new UI: Link Style : Almost all of our 800 users are mad about the fact that the links are not recogizable as such. There is no difference in color or an underline to mark a link. You have always to hover the mouse over it to see the link/funktion. I had to answer countless phone calls to explain where to find some functions. Pull Down Menus : Prior to JIRA 4.1 all possible functions has been displayed in one column on the left. Now you have a few actions in the "action bar" and others in the pull down menu. This is a serious drawback for many of our users, because they don't see the actions at once and have to search for them. I know that there are keyboard shortcuts for many of the actions, but our userbase is "mouse driven". They want to see (the link), not to remember (the shortcut).
          Hide
          Jason Hubbard added a comment -

          Apologies up front if there is a better place to post this. Is this issue still being tracked? We recently upgraded from 4.1.2 to 4.4.3 and the UI seems to have gotten worse not better.

          There is no clear definition between sections. This is true in the Administration section as well.

          I understand it being difficult to make all users happy but in a fast paced business environment you need to be able to find what you are looking for quickly to get your job done. The current UI does not help to do this, the old 3.13 UI did.

          Taking a page out of Microsoft's book and rearranging absolutely everything just because you can isn't the smartest idea either.

          • How many complaints were you receiving about the old UI that prompted changing it?
          • How many complaints have you received about the new UI?

          My guess is more complaints about the new UI. Forgive me if I'm beating a dead horse but I see the issue is still open and I couldn't find any clear answer as to when the UI concerns will really be addressed.

          Suggestions.
          Don't mess with your users. I've learned this through first hand knowledge in my career as a System Admin. Users hate it when you suddenly change things on them. Users find a way to use applications in a way that they are comfortable with and get very upset when you change it for no good reason. Adding keyboard shortcuts is a nice improvement, but it should be just that and only that, an addition to what already exists.

          Make it possible to skin(theme) the UI. Confluence has this feature why not Jira? This would give people the ability to customize it to their liking. This in my opinion should be the focus of UI improvements, stop changing things with each release. It doesn't make it easier to use. Honestly I'm too busy to relearn applications constantly. Not sure about others but for me the change from 4.1 to 4.4 was another learning curve trying to figure out where everything is in the Admin section. Now I've read that in 5.0 the Admin section is changing again. Maybe the changes in 5 will be great, but if they're not it will just anger people yet again.

          The only way you are going to please most people is to make it customizable. So if they don't like it they can make it look the way they want.

          Also, if you want to see a well organized view, look at Oracles support interface. When viewing a ticket everything is clearly separated. Ticket info, comments, available actions are all very easy to find.

          Jira truly is the best product I've used. Please continue to take user suggestions for feature requests and improvements and make them part of the main application.

          Show
          Jason Hubbard added a comment - Apologies up front if there is a better place to post this. Is this issue still being tracked? We recently upgraded from 4.1.2 to 4.4.3 and the UI seems to have gotten worse not better. There is no clear definition between sections. This is true in the Administration section as well. I understand it being difficult to make all users happy but in a fast paced business environment you need to be able to find what you are looking for quickly to get your job done. The current UI does not help to do this, the old 3.13 UI did. Taking a page out of Microsoft's book and rearranging absolutely everything just because you can isn't the smartest idea either. How many complaints were you receiving about the old UI that prompted changing it? How many complaints have you received about the new UI? My guess is more complaints about the new UI. Forgive me if I'm beating a dead horse but I see the issue is still open and I couldn't find any clear answer as to when the UI concerns will really be addressed. Suggestions. Don't mess with your users. I've learned this through first hand knowledge in my career as a System Admin. Users hate it when you suddenly change things on them. Users find a way to use applications in a way that they are comfortable with and get very upset when you change it for no good reason. Adding keyboard shortcuts is a nice improvement, but it should be just that and only that, an addition to what already exists. Make it possible to skin(theme) the UI. Confluence has this feature why not Jira? This would give people the ability to customize it to their liking. This in my opinion should be the focus of UI improvements, stop changing things with each release. It doesn't make it easier to use. Honestly I'm too busy to relearn applications constantly. Not sure about others but for me the change from 4.1 to 4.4 was another learning curve trying to figure out where everything is in the Admin section. Now I've read that in 5.0 the Admin section is changing again. Maybe the changes in 5 will be great, but if they're not it will just anger people yet again. The only way you are going to please most people is to make it customizable. So if they don't like it they can make it look the way they want. Also, if you want to see a well organized view, look at Oracles support interface. When viewing a ticket everything is clearly separated. Ticket info, comments, available actions are all very easy to find. Jira truly is the best product I've used. Please continue to take user suggestions for feature requests and improvements and make them part of the main application.
          Hide
          Thorsten Deuter added a comment -

          Great comment, Jason. I agree with your suggestions. Off Topic: Not only due to the UI I learned to fear new JIRA versions. That has been different 'til the end of 3.x.

          Show
          Thorsten Deuter added a comment - Great comment, Jason. I agree with your suggestions. Off Topic: Not only due to the UI I learned to fear new JIRA versions. That has been different 'til the end of 3.x.
          Hide
          Holger Schimanski added a comment -

          We are working now since several months with the new UI (coming from 3.13, then 4.2 and now 4.4). I have to say, that I realy like the new interface. And I like the upcoming improvements in 5.0, which also shows me, that Atlassian is continuing to work on the layout and improves it.

          I don't agree with your statements concerning sections. For me they are clearly separated especially in 5.0 (font size is reduced to normal level and spacing between section increased). And well definded collapsable. Separation between field labels and values are clear. Issue links are good in 4.4 and are getting great in 5.0.

          Kind regards
          Holger

          P.S. I agree, that the admin section start page is bad. It is made for ctrl-f, not for reading. But that is not scope of this issue...

          Show
          Holger Schimanski added a comment - We are working now since several months with the new UI (coming from 3.13, then 4.2 and now 4.4). I have to say, that I realy like the new interface. And I like the upcoming improvements in 5.0, which also shows me, that Atlassian is continuing to work on the layout and improves it. I don't agree with your statements concerning sections. For me they are clearly separated especially in 5.0 (font size is reduced to normal level and spacing between section increased). And well definded collapsable. Separation between field labels and values are clear. Issue links are good in 4.4 and are getting great in 5.0. Kind regards Holger P.S. I agree, that the admin section start page is bad. It is made for ctrl-f, not for reading. But that is not scope of this issue...
          Hide
          Matt Doar (ServiceRocket) added a comment -

          @jason from Oracle's support: "My Oracle Support requires Adobe Flash Player 9.0.115 or above." Hmm.

          Show
          Matt Doar (ServiceRocket) added a comment - @jason from Oracle's support: "My Oracle Support requires Adobe Flash Player 9.0.115 or above." Hmm.

            People

            • Assignee:
              Unassigned
              Reporter:
              Matt Doar (ServiceRocket)
            • Votes:
              121 Vote for this issue
              Watchers:
              125 Start watching this issue

              Dates

              • Created:
                Updated: