Details
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Bug
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Resolution: Handled by Support
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Highest
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None
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3.13.1
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None
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System Info
System Date Thursday, 15 Jan 2009
System Time 19:55:10
Current Working Directory /
Java Version 1.5.0_13
Java Vendor Sun Microsystems Inc.
JVM Version 1.0
JVM Vendor Sun Microsystems Inc.
JVM Implementation Version 1.5.0_13-b05
Java Runtime Java(TM) 2 Runtime Environment, Standard Edition
Java VM Java HotSpot(TM) 64-Bit Server VM
User Name jira
User Timezone CET
User Locale English (United States)
System Encoding UTF-8
Operating System Linux 2.6.18-53.el5
OS Architecture amd64
Application Server Container Apache Tomcat/6.0.16
Database type mysql
Database JNDI address java:comp/env/jdbc/JiraDS
Database URL jdbc:mysql://mysql01.ubisoft.org/jira14?autoReconnect=true&useUnicode=true&characterEncoding=UTF8
Database version 5.0.58-log
Database driver MySQL-AB JDBC Driver mysql-connector-java-3.1.14 ( $Date: 2006-10-18 17:40:15 +0200 (Wed, 18 Oct 2006) $, $Revision: 5888 $ )
External user management OFF
Crowd integration OFF
JVM Input Arguments -Dcatalina.home=/opt/tomcat-14 -Dcatalina.base=/opt/tomcat-14 -Djava.endorsed.dirs=/opt/tomcat-14/endorsed -Djava.io.tmpdir=/var/tmp -Duser.timezone=CET -Dfile.encoding=UTF-8 -Xms768m -Xmx768m -XX:+UseTLAB -XX:+UseParNewGC -XX:+UseConcMarkSweepGC -XX:ParallelGCThreads=3 -XX:+PrintGCDetails -Xloggc:/opt/tomcat-14/logs/gc.log -Dmail.debug=false -Djira.jelly.on=true -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.util.logging.config.file=/opt/tomcat-14/conf/logging.properties -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true abort
Modified Files [Installation Type: EAR/WAR] includes/dashboard/login.jsp, WEB-INF/urlrewrite.xml, seraph-config.xml, WEB-INF/web.xml, entityengine.xml, default.jsp, templates/jira/dashboard/dashboardpage.vm, osuser.xml
Removed Files [Installation Type: EAR/WAR] WEB-INF/lib/log4j-1.2.7.jar, WEB-INF/lib/commons-logging-1.0.4.jarSystem Info System Date Thursday, 15 Jan 2009 System Time 19:55:10 Current Working Directory / Java Version 1.5.0_13 Java Vendor Sun Microsystems Inc. JVM Version 1.0 JVM Vendor Sun Microsystems Inc. JVM Implementation Version 1.5.0_13-b05 Java Runtime Java(TM) 2 Runtime Environment, Standard Edition Java VM Java HotSpot(TM) 64-Bit Server VM User Name jira User Timezone CET User Locale English (United States) System Encoding UTF-8 Operating System Linux 2.6.18-53.el5 OS Architecture amd64 Application Server Container Apache Tomcat/6.0.16 Database type mysql Database JNDI address java:comp/env/jdbc/JiraDS Database URL jdbc:mysql://mysql01.ubisoft.org/jira14?autoReconnect=true&useUnicode=true&characterEncoding=UTF8 Database version 5.0.58-log Database driver MySQL-AB JDBC Driver mysql-connector-java-3.1.14 ( $Date: 2006-10-18 17:40:15 +0200 (Wed, 18 Oct 2006) $, $Revision: 5888 $ ) External user management OFF Crowd integration OFF JVM Input Arguments -Dcatalina.home=/opt/tomcat-14 -Dcatalina.base=/opt/tomcat-14 -Djava.endorsed.dirs=/opt/tomcat-14/endorsed -Djava.io.tmpdir=/var/tmp -Duser.timezone=CET -Dfile.encoding=UTF-8 -Xms768m -Xmx768m -XX:+UseTLAB -XX:+UseParNewGC -XX:+UseConcMarkSweepGC -XX:ParallelGCThreads=3 -XX:+PrintGCDetails -Xloggc:/opt/tomcat-14/logs/gc.log -Dmail.debug=false -Djira.jelly.on=true -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.util.logging.config.file=/opt/tomcat-14/conf/logging.properties -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true abort Modified Files [Installation Type: EAR/WAR] includes/dashboard/login.jsp, WEB-INF/urlrewrite.xml, seraph-config.xml, WEB-INF/web.xml, entityengine.xml, default.jsp, templates/jira/dashboard/dashboardpage.vm, osuser.xml Removed Files [Installation Type: EAR/WAR] WEB-INF/lib/log4j-1.2.7.jar, WEB-INF/lib/commons-logging-1.0.4.jar
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3.13
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Description
We were using 132 MB for Total PermGen Memory on our Jira instances.
Since we udpated our instances to 3.13.1 with GreenHopper 3.3 we have encountered several errors of java.lang.OutOfMemoryError: PermGen space.
Heres the log:
System Error
A system error has occurred.
Please try submitting this problem via the Support Request Page
Otherwise, please create a support issue on our support system at http://support.atlassian.com with the following information:
a description of your problem
cut & paste the error and system information found below
attach the application server log file ( Could not find atlassian-jira.log in current working directory )
Cause:
java.lang.OutOfMemoryError: PermGen space
Stack Trace: [hide]
java.lang.OutOfMemoryError: PermGen space
at java.lang.ClassLoader.defineClass1(Native Method)
at java.lang.ClassLoader.defineClass(ClassLoader.java:620)
at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:124)
at java.net.URLClassLoader.defineClass(URLClassLoader.java:260)
at java.net.URLClassLoader.access$100(URLClassLoader.java:56)
at java.net.URLClassLoader$1.run(URLClassLoader.java:195)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(URLClassLoader.java:188)
at org.apache.jasper.servlet.JasperLoader.loadClass(JasperLoader.java:134)
at org.apache.jasper.servlet.JasperLoader.loadClass(JasperLoader.java:66)
at org.apache.jasper.JspCompilationContext.load(JspCompilationContext.java:598)
at org.apache.jasper.servlet.JspServletWrapper.getServlet(JspServletWrapper.java:144)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:329)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:337)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:266)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:630)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:436)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:374)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:302)
at com.atlassian.jira.web.dispatcher.JiraServletDispatcher.service(JiraServletDispatcher.java:248)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.jira.web.filters.AccessLogFilter.doFilter(AccessLogFilter.java:73)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:119)
at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:55)
at com.atlassian.jira.web.filters.SitemeshExcludePathFilter.doFilter(SitemeshExcludePathFilter.java:38)
Referer URL: http://mdc-tomcat-jira22.ubisoft.org/jira/secure/admin/CreateCustomField.jspa
Build Information:
Uptime : N/A
Edition : Enterprise
Version : 3.13.1
Build Number : 333
Atlassian Partner : null
Installation Type : EAR/WAR
Server ID : ADWI-LDB1-PHE7-TQDK
Server Information:
Application Server: Apache Tomcat/6.0.16
Servlet Version: 2.5
File Paths:
Location of entityengine.xml: file:/mnt/jira/opt/tomcat-22/webapps/jira/WEB-INF/classes/entityengine.xml
Location of atlassian-jira.log: Could not find atlassian-jira.log in current working directory
Memory Information:
Total Memory: 1023 MB
Free Memory: 837 MB
Used Memory: 186 MB
Total PermGen Memory: 132 MB
Free PermGen Memory: 23 MB
Used PermGen Memory: 108 MB
System Information:
System Date : Thursday, 15 Jan 2009
System Time : 13:32:02
Current Working Directory : /
Java Version : 1.5.0_13
Java Vendor : Sun Microsystems Inc.
JVM Version : 1.0
JVM Vendor : Sun Microsystems Inc.
JVM Implementation Version : 1.5.0_13-b05
Java Runtime : Java(TM) 2 Runtime Environment, Standard Edition
Java VM : Java HotSpot(TM) 64-Bit Server VM
User Name : jira
User Timezone : EST5EDT
User Locale : English (United States)
System Encoding : UTF-8
Operating System : Linux 2.6.18-53.el5
OS Architecture : amd64
Application Server Container :
Database type : mysql
Database JNDI address : java:comp/env/jdbc/JiraDS
Database URL : Hidden
Database version : 5.0.58-log
Database driver : MySQL-AB JDBC Driver mysql-connector-java-3.1.14 ( $Date: 2006-10-18 17:40:15 +0200 (Wed, 18 Oct 2006) $, $Revision: 5888 $ )
External user management : OFF
Crowd integration : OFF
JVM Input Arguments : -Dcatalina.home=/opt/tomcat-22 -Dcatalina.base=/opt/tomcat-22 -Djava.endorsed.dirs=/opt/tomcat-22/endorsed -Djava.io.tmpdir=/var/tmp -Duser.timezone=EST5EDT -Dfile.encoding=UTF-8 -Xms1024m -Xmx1024m -XX:+UseTLAB -XX:+UseParNewGC -XX:+UseConcMarkSweepGC -XX:ParallelGCThreads=3 -Dmail.debug=false -Djira.jelly.on=true -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.util.logging.config.file=/opt/tomcat-22/conf/logging.properties -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true abort
Language Info:
Installed languages: Chinese (China)
Chinese (Taiwan)
Czech (Czech Republic)
Danish (Denmark)
Dutch (Belgium)
English (UK)
French (France)
German (Germany)
German (Switzerland)
Hungarian (Hungary)
Italian (Italy)
Japanese (Japan)
Norwegian (Norway)
Polish (Poland)
Portuguese (Brazil)
Russian (Russia)
Slovak (Slovakia)
Spanish (Spain)
Turkish (Turkey)
Default language: English (UK)
Request Information:
- Request URL: http://mdc-tomcat-jira22.ubisoft.org/jira/500page.jsp
- Scheme: http
- Server: mdc-tomcat-jira22.ubisoft.org
- Port: 80
- URI: /jira/500page.jsp
- Context Path: /jira
- - Servlet Path: /500page.jsp
- - Path Info: null
- - Query String: fieldId=customfield_10720&returnUrl=ViewCustomFields.jspa
Request Attributes
- javax.servlet.forward.request_uri : /jira/secure/admin/AssociateFieldToScreens!default.jspa
- javax.servlet.forward.context_path : /jira
- javax.servlet.forward.servlet_path : /secure/admin/AssociateFieldToScreens!default.jspa
- javax.servlet.forward.path_info : /500page.jsp
- javax.servlet.forward.query_string : fieldId=customfield_10720&returnUrl=ViewCustomFields.jspa
- javax.servlet.error.message :
- com.atlassian.johnson.filters.JohnsonFilter_already_filtered : true
- com.atlassian.gzipfilter.GzipFilter_already_filtered : true
- javax.servlet.error.servlet_name : action
- webwork.valuestack.head : com.atlassian.jira.web.action.admin.issuefields.screens.AssociateFieldToScreens@7c14371a
- atlassian.core.seraph.original.url : /secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10720&returnUrl=ViewCustomFields.jspa
- webwork.request_uri : /jira/secure/admin/AssociateFieldToScreens!default.jspa
- javax.servlet.error.exception : javax.servlet.ServletException: java.lang.OutOfMemoryError: PermGen space
- os_securityfilter_already_filtered : true
- com.atlassian.jira.web.filters.ActionCleanupDelayFilter : true
- javax.servlet.error.request_uri : /jira/secure/admin/AssociateFieldToScreens!default.jspa
- jira.webwork.generic.dispatcher : webwork.dispatcher.GenericDispatcher@132dcb9a
- javax.servlet.error.status_code : 500
- webwork.view_uri : /secure/admin/views/issuefields/screens/associatefield.jsp
- com.atlassian.jira.web.filters.RequestCleanupFilter_already_filtered : true
- _sitemesh_filterapplied : true
- jira.webwork.cleanup : false
- loginfilter.already.filtered : true
- webwork.result : Value stack =========== ===========
Request Logging
0 log statements generated by this request:
Listeners - GreenHopper Listener (com.pyxis.greenhopper.jira.customfields.GreenHopperCTFIndexer)
- Issue Cache Listener (com.atlassian.jira.event.listeners.cache.IssueCacheListener)
- Issue Index Listener (com.atlassian.jira.event.listeners.search.IssueIndexListener)
- Mail Listener (com.atlassian.jira.event.listeners.mail.MailListener)
Services - Jira Support (com.atlassian.jira.service.services.imap.ImapService)
- Delay: 1 minutes
- handler: Create Or Comment Handler
- handler.params: project=JIRASUP, issuetype=50
- usessl: SSL (POP/S)
- forwardEmail: Jira.Support@ubisoft.com
- LDAP Jelly (com.atlassian.jira.jelly.service.JellyService)
- Delay: 360 minutes
- output-file: /mnt/jira/www/jira.mdc.ubisoft.org/jelly-output/jira22-jelly-out.xml
- input-file: /opt/ldap-import/new-users.xml
- Mail Queue Service (com.atlassian.jira.service.services.mail.MailQueueService)
- Delay: 1 minutes
Plugins - Admin Menu Sections 1.0 - Plugin by Atlassian Pty Ltd
- Enabled
- Browse Project Operations Sections 1.0 - Plugin by Atlassian Pty Ltd
- Enabled
- Content Link Resolvers Plugin 1.0 - Plugin by Atlassian Pty Ltd
- Enabled
- Custom Field Types & Searchers 1.0 - Plugin by Atlassian Pty Ltd
- Enabled
- FishEye Plugin 2.2.1 - Plugin by Atlassian Software Systems
- Enabled
- GreenHopper 3.3-jira313 - Plugin by Pyxis-Technologies inc.
- Enabled
- Issue Operations Plugin 1.0 - Plugin by Atlassian Pty Ltd
- Enabled
- Issue Tab Panels Plugin 1.0 - Plugin by Atlassian Pty Ltd
- Enabled
- Issue Views Plugin 1.0 - Plugin by Atlassian Pty Ltd
- Enabled
- JIRA Calendar Plugin 1.9 - Plugin by Atlassian Pty Ltd
- Enabled
- JIRA Charting Plugin 1.4 - Plugin by Atlassian Pty Ltd
- Enabled
- JIRA Footer 1.0 - Plugin by Atlassian Pty Ltd
- Enabled
- JIRA Labels Plugin 2.2.1 - Plugin by Atlassian Pty Ltd
- Enabled
- JIRA Toolkit Plugin 0.7.28 - Plugin by Atlassian Pty Ltd
- Enabled
- Portlets Plugin 1.0 - Plugin by Atlassian Pty Ltd
- Enabled
- Preset Filters Sections 1.0 - Plugin by Atlassian Pty Ltd
- Enabled
- Project Panels Plugin 1.0 - Plugin by Atlassian Pty Ltd
- Enabled
- Project Role Actors Plugin 1.0 - Plugin by Atlassian Pty Ltd
- Enabled
- RPC JIRA Plugin 3.13.1 - Plugin by Atlassian Software Systems Pty Ltd
- Enabled
- Renderer Component Factories Plugin 1.0 - Plugin by Atlassian Pty Ltd
- Enabled
- Renderer Plugin 1.0 - Plugin by Atlassian Pty Ltd
- Enabled
- Reports Plugin 1.0 - Plugin by Atlassian Pty Ltd
- Enabled
- Show Saved Filter With Columns 1.11 - Plugin by Jes A
- Enabled
- Top Navigation Bar 1.0 - Plugin by Atlassian Pty Ltd
- Enabled
- Transition Subtasks Plugin 1.0 - Plugin by Atlassian Software Systems Pty Ltd
- Enabled
- User Format 1.0 - Plugin by Atlassian Pty Ltd
- Enabled
- User Navigation Bar Sections 1.0 - Plugin by Atlassian Pty Ltd
- Enabled
- User Profile Links 1.0 - Plugin by Atlassian Pty Ltd
- Enabled
- View Project Operations Sections 1.0 - Plugin by Atlassian Pty Ltd
- Enabled
- Web Resources Plugin 1.0 - Plugin by Atlassian Pty Ltd
- Enabled
- Webwork Plugin 1.0 - Plugin by Atlassian Pty Ltd
- Enabled
- Wiki Renderer Macros Plugin 1.0 - Plugin by Atlassian Pty Ltd
- Enabled
- Workflow Plugin 1.0 - Plugin by Atlassian Pty Ltd
- Enabled