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  1. Jira Data Center
  2. JRASERVER-16252

Out Of Memory - PermGen [REQUESTID:302568]

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Details

    • Bug
    • Resolution: Handled by Support
    • Highest
    • None
    • 3.13.1
    • None

    Description

      We were using 132 MB for Total PermGen Memory on our Jira instances.

      Since we udpated our instances to 3.13.1 with GreenHopper 3.3 we have encountered several errors of java.lang.OutOfMemoryError: PermGen space.

      Heres the log:

      System Error

      A system error has occurred.

      Please try submitting this problem via the Support Request Page
      Otherwise, please create a support issue on our support system at http://support.atlassian.com with the following information:

      a description of your problem
      cut & paste the error and system information found below
      attach the application server log file ( Could not find atlassian-jira.log in current working directory )
      Cause:
      java.lang.OutOfMemoryError: PermGen space

      Stack Trace: [hide]

      java.lang.OutOfMemoryError: PermGen space
      at java.lang.ClassLoader.defineClass1(Native Method)
      at java.lang.ClassLoader.defineClass(ClassLoader.java:620)
      at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:124)
      at java.net.URLClassLoader.defineClass(URLClassLoader.java:260)
      at java.net.URLClassLoader.access$100(URLClassLoader.java:56)
      at java.net.URLClassLoader$1.run(URLClassLoader.java:195)
      at java.security.AccessController.doPrivileged(Native Method)
      at java.net.URLClassLoader.findClass(URLClassLoader.java:188)
      at org.apache.jasper.servlet.JasperLoader.loadClass(JasperLoader.java:134)
      at org.apache.jasper.servlet.JasperLoader.loadClass(JasperLoader.java:66)
      at org.apache.jasper.JspCompilationContext.load(JspCompilationContext.java:598)
      at org.apache.jasper.servlet.JspServletWrapper.getServlet(JspServletWrapper.java:144)
      at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:329)
      at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:337)
      at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:266)
      at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:630)
      at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:436)
      at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:374)
      at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:302)
      at com.atlassian.jira.web.dispatcher.JiraServletDispatcher.service(JiraServletDispatcher.java:248)
      at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at com.atlassian.jira.web.filters.AccessLogFilter.doFilter(AccessLogFilter.java:73)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:119)
      at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:55)
      at com.atlassian.jira.web.filters.SitemeshExcludePathFilter.doFilter(SitemeshExcludePathFilter.java:38)
      Referer URL: http://mdc-tomcat-jira22.ubisoft.org/jira/secure/admin/CreateCustomField.jspa

      Build Information:
      Uptime : N/A
      Edition : Enterprise
      Version : 3.13.1
      Build Number : 333
      Atlassian Partner : null
      Installation Type : EAR/WAR
      Server ID : ADWI-LDB1-PHE7-TQDK
      Server Information:
      Application Server: Apache Tomcat/6.0.16
      Servlet Version: 2.5
      File Paths:
      Location of entityengine.xml: file:/mnt/jira/opt/tomcat-22/webapps/jira/WEB-INF/classes/entityengine.xml
      Location of atlassian-jira.log: Could not find atlassian-jira.log in current working directory
      Memory Information:
      Total Memory: 1023 MB
      Free Memory: 837 MB
      Used Memory: 186 MB
      Total PermGen Memory: 132 MB
      Free PermGen Memory: 23 MB
      Used PermGen Memory: 108 MB
      System Information:
      System Date : Thursday, 15 Jan 2009
      System Time : 13:32:02
      Current Working Directory : /
      Java Version : 1.5.0_13
      Java Vendor : Sun Microsystems Inc.
      JVM Version : 1.0
      JVM Vendor : Sun Microsystems Inc.
      JVM Implementation Version : 1.5.0_13-b05
      Java Runtime : Java(TM) 2 Runtime Environment, Standard Edition
      Java VM : Java HotSpot(TM) 64-Bit Server VM
      User Name : jira
      User Timezone : EST5EDT
      User Locale : English (United States)
      System Encoding : UTF-8
      Operating System : Linux 2.6.18-53.el5
      OS Architecture : amd64
      Application Server Container :
      Database type : mysql
      Database JNDI address : java:comp/env/jdbc/JiraDS
      Database URL : Hidden
      Database version : 5.0.58-log
      Database driver : MySQL-AB JDBC Driver mysql-connector-java-3.1.14 ( $Date: 2006-10-18 17:40:15 +0200 (Wed, 18 Oct 2006) $, $Revision: 5888 $ )
      External user management : OFF
      Crowd integration : OFF
      JVM Input Arguments : -Dcatalina.home=/opt/tomcat-22 -Dcatalina.base=/opt/tomcat-22 -Djava.endorsed.dirs=/opt/tomcat-22/endorsed -Djava.io.tmpdir=/var/tmp -Duser.timezone=EST5EDT -Dfile.encoding=UTF-8 -Xms1024m -Xmx1024m -XX:+UseTLAB -XX:+UseParNewGC -XX:+UseConcMarkSweepGC -XX:ParallelGCThreads=3 -Dmail.debug=false -Djira.jelly.on=true -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.util.logging.config.file=/opt/tomcat-22/conf/logging.properties -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true abort
      Language Info:
      Installed languages: Chinese (China)
      Chinese (Taiwan)
      Czech (Czech Republic)
      Danish (Denmark)
      Dutch (Belgium)
      English (UK)
      French (France)
      German (Germany)
      German (Switzerland)
      Hungarian (Hungary)
      Italian (Italy)
      Japanese (Japan)
      Norwegian (Norway)
      Polish (Poland)
      Portuguese (Brazil)
      Russian (Russia)
      Slovak (Slovakia)
      Spanish (Spain)
      Turkish (Turkey)
      Default language: English (UK)
      Request Information:

      • Request URL: http://mdc-tomcat-jira22.ubisoft.org/jira/500page.jsp
      • Scheme: http
      • Server: mdc-tomcat-jira22.ubisoft.org
      • Port: 80
      • URI: /jira/500page.jsp
      • Context Path: /jira
      • - Servlet Path: /500page.jsp
      • - Path Info: null
      • - Query String: fieldId=customfield_10720&returnUrl=ViewCustomFields.jspa

      Request Attributes

      • javax.servlet.forward.request_uri : /jira/secure/admin/AssociateFieldToScreens!default.jspa
      • javax.servlet.forward.context_path : /jira
      • javax.servlet.forward.servlet_path : /secure/admin/AssociateFieldToScreens!default.jspa
      • javax.servlet.forward.path_info : /500page.jsp
      • javax.servlet.forward.query_string : fieldId=customfield_10720&returnUrl=ViewCustomFields.jspa
      • javax.servlet.error.message :
      • com.atlassian.johnson.filters.JohnsonFilter_already_filtered : true
      • com.atlassian.gzipfilter.GzipFilter_already_filtered : true
      • javax.servlet.error.servlet_name : action
      • webwork.valuestack.head : com.atlassian.jira.web.action.admin.issuefields.screens.AssociateFieldToScreens@7c14371a
      • atlassian.core.seraph.original.url : /secure/admin/AssociateFieldToScreens!default.jspa?fieldId=customfield_10720&returnUrl=ViewCustomFields.jspa
      • webwork.request_uri : /jira/secure/admin/AssociateFieldToScreens!default.jspa
      • javax.servlet.error.exception : javax.servlet.ServletException: java.lang.OutOfMemoryError: PermGen space
      • os_securityfilter_already_filtered : true
      • com.atlassian.jira.web.filters.ActionCleanupDelayFilter : true
      • javax.servlet.error.request_uri : /jira/secure/admin/AssociateFieldToScreens!default.jspa
      • jira.webwork.generic.dispatcher : webwork.dispatcher.GenericDispatcher@132dcb9a
      • javax.servlet.error.status_code : 500
      • webwork.view_uri : /secure/admin/views/issuefields/screens/associatefield.jsp
      • com.atlassian.jira.web.filters.RequestCleanupFilter_already_filtered : true
      • _sitemesh_filterapplied : true
      • jira.webwork.cleanup : false
      • loginfilter.already.filtered : true
      • webwork.result : Value stack =========== ===========
        Request Logging
        0 log statements generated by this request:
        Listeners
      • GreenHopper Listener (com.pyxis.greenhopper.jira.customfields.GreenHopperCTFIndexer)
      • Issue Cache Listener (com.atlassian.jira.event.listeners.cache.IssueCacheListener)
      • Issue Index Listener (com.atlassian.jira.event.listeners.search.IssueIndexListener)
      • Mail Listener (com.atlassian.jira.event.listeners.mail.MailListener)
        Services
      • Jira Support (com.atlassian.jira.service.services.imap.ImapService)
      • Delay: 1 minutes
      • handler: Create Or Comment Handler
      • handler.params: project=JIRASUP, issuetype=50
      • usessl: SSL (POP/S)
      • forwardEmail: Jira.Support@ubisoft.com
      • LDAP Jelly (com.atlassian.jira.jelly.service.JellyService)
      • Delay: 360 minutes
      • output-file: /mnt/jira/www/jira.mdc.ubisoft.org/jelly-output/jira22-jelly-out.xml
      • input-file: /opt/ldap-import/new-users.xml
      • Mail Queue Service (com.atlassian.jira.service.services.mail.MailQueueService)
      • Delay: 1 minutes
        Plugins
      • Admin Menu Sections 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Browse Project Operations Sections 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Content Link Resolvers Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Custom Field Types & Searchers 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • FishEye Plugin 2.2.1 - Plugin by Atlassian Software Systems
      • Enabled
      • GreenHopper 3.3-jira313 - Plugin by Pyxis-Technologies inc.
      • Enabled
      • Issue Operations Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Issue Tab Panels Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Issue Views Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • JIRA Calendar Plugin 1.9 - Plugin by Atlassian Pty Ltd
      • Enabled
      • JIRA Charting Plugin 1.4 - Plugin by Atlassian Pty Ltd
      • Enabled
      • JIRA Footer 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • JIRA Labels Plugin 2.2.1 - Plugin by Atlassian Pty Ltd
      • Enabled
      • JIRA Toolkit Plugin 0.7.28 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Portlets Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Preset Filters Sections 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Project Panels Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Project Role Actors Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • RPC JIRA Plugin 3.13.1 - Plugin by Atlassian Software Systems Pty Ltd
      • Enabled
      • Renderer Component Factories Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Renderer Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Reports Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Show Saved Filter With Columns 1.11 - Plugin by Jes A
      • Enabled
      • Top Navigation Bar 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Transition Subtasks Plugin 1.0 - Plugin by Atlassian Software Systems Pty Ltd
      • Enabled
      • User Format 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • User Navigation Bar Sections 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • User Profile Links 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • View Project Operations Sections 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Web Resources Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Webwork Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Wiki Renderer Macros Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled
      • Workflow Plugin 1.0 - Plugin by Atlassian Pty Ltd
      • Enabled

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            Unassigned Unassigned
            12096eed3ab2 Ubisoft
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            Dates

              Created:
              Updated:
              Resolved: