Details
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Bug
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Resolution: Fixed
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Medium
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3.8
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support.atlassian.com
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3.08
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Description
On support.atlassian.com we are seeing the following during processing of our mail queue.
2007-03-08 18:57:12,332 JiraQuartzScheduler_Worker-2 ERROR [service.util.handler.AbstractMessageHandler] Error occurred while automatically creating a new user from email: com.opensymphony.user.DuplicateEntityException: The user jira@example.com already exists. at com.atlassian.core.user.UserUtils.createUser(UserUtils.java:181) at com.atlassian.core.user.UserUtils.createUser(UserUtils.java:171) at com.atlassian.jira.util.JiraUserUtils.createJiraUser(JiraUserUtils.java:74) at com.atlassian.jira.service.util.handler.AbstractMessageHandler.createUserForReporter(AbstractMessageHandler.java:542) at com.atlassian.jira.service.util.handler.AbstractMessageHandler.getReporter(AbstractMessageHandler.java:485) at com.atlassian.jira.toolkit.service.handler.CreateSupportIssueHandler.handleMessage(CreateSupportIssueHandler.java:101) at com.atlassian.jira.toolkit.service.handler.CreateSupportIssueHandler.handleMessage(CreateSupportIssueHandler.java:80) at com.atlassian.jira.service.services.mail.MailFetcherService.run(MailFetcherService.java:190) at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:67) at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:48) at org.quartz.core.JobRunShell.run(JobRunShell.java:191) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:516) 2007-03-08 18:57:12,332 JiraQuartzScheduler_Worker-2 WARN [toolkit.service.handler.CreateSupportIssueHandler] Sender is anonymous, no default reporter specified and creating users is set to false. Message rejected.
this is then closely followed by:
2007-03-08 18:57:15,589 JiraQuartzScheduler_Worker-2 ERROR [service.services.mail.MailFetcherService] Throwable: com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSendFailedException: 552 Error: message too large com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSendFailedException: 552 Error: message too large at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:183) at com.atlassian.jira.service.services.mail.MailFetcherService.sendMail(MailFetcherService.java:353) at com.atlassian.jira.service.services.mail.MailFetcherService.forwardEmail(MailFetcherService.java:319) at com.atlassian.jira.service.services.mail.MailFetcherService.run(MailFetcherService.java:194) at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:67) at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:48) at org.quartz.core.JobRunShell.run(JobRunShell.java:191) at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:516) Caused by: com.sun.mail.smtp.SMTPSendFailedException: 552 Error: message too large at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1275) at com.sun.mail.smtp.SMTPTransport.finishData(SMTPTransport.java:1149) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:527) at javax.mail.Transport.send0(Transport.java:151) at javax.mail.Transport.send(Transport.java:80) at alt.javax.mail.TransportImpl.send(TransportImpl.java:18) at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:169) ... 7 more