Uploaded image for project: 'Jira Data Center'
  1. Jira Data Center
  2. JRASERVER-12151

Lotus Notes email client doesn't understand HTML numeric entities

    XMLWordPrintable

Details

    • 11
    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      In JIRA's HTML emails, all characters between 128 and 255 (that is, all non-ASCII) are escaped as numeric entities (eg. ä for ä). This is normally no problem - character entities were specified in HTML 4 over 10 years ago - except that at least one version of Lotus Notes (7.0.2) does not understand them, rendering the '&' as '?':

      Attachments

        1. charfix_jira37.jar
          1 kB
        2. charfix.diff
          0.7 kB
        3. DefaultTextRenderer.java
          14 kB
        4. DefaultTextRenderer.java
          14 kB
        5. Email.java
          19 kB
        6. Email.java
          14 kB
        7. notes_brokenchars.png
          notes_brokenchars.png
          339 kB
        8. summary-topleft.vm
          10 kB
        9. summary-topleft.vm.JIRA_3.11
          12 kB
        10. templatefix.diff
          1 kB

        Issue Links

          duplicates

          Suggestion - JRASERVER-10995 Don't encode characters unless required (breaks Notes)

          • Closed
          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-15194 HTML-Email in Lotus Notes

          • Low - Low priority issues
          • Closed
          is related to

          Suggestion - CONFSERVER-16221 HTML entities in emails rendered incorrectly by Lotus Notes

          • Gathering Interest

          Activity

            People

              mlassau Mark Lassau (Inactive)
              7ee5c68a815f Jeff Turner
              Votes:
              9 Vote for this issue
              Watchers:
              11 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: