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  1. Jira Data Center
  2. JRASERVER-10044

Email Authentication Failure

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Details

    • Bug
    • Resolution: Resolved Locally
    • Medium
    • None
    • 3.6
    • None

    Description

      I think this is related to our network - but I'm not sure where to start – on 4-29-06 the email notifications were working fine. Today we get the following – can someone provide input as to where in our network to hunt this error down?

      An error has occurred with sending the test email:
      com.atlassian.mail.MailException: javax.mail.AuthenticationFailedException
      at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:182)
      at com.atlassian.jira.web.action.admin.mail.SendTestMail.doExecute(SendTestMail.java:88)
      at webwork.action.ActionSupport.execute(ActionSupport.java:153)
      at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:58)
      at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:132)
      at com.atlassian.jira.web.dispatcher.JiraServletDispatcher.service(JiraServletDispatcher.java:178)
      at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
      at com.atlassian.jira.web.filters.AccessLogFilter.doFilter(AccessLogFilter.java:51)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
      at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:119)
      at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:55)
      at com.atlassian.jira.web.filters.SitemeshExcludePathFilter.doFilter(SitemeshExcludePathFilter.java:38)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
      at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:182)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
      at com.atlassian.seraph.filter.LoginFilter.doFilter(LoginFilter.java:177)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
      at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:132)
      at com.atlassian.jira.web.filters.ProfilingAndErrorFilter.doFilter(ProfilingAndErrorFilter.java:25)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
      at com.atlassian.jira.web.filters.ActionCleanupDelayFilter.doFilter(ActionCleanupDelayFilter.java:39)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
      at com.atlassian.johnson.filters.JohnsonFilter.doFilter(JohnsonFilter.java:91)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
      at com.atlassian.jira.web.filters.gzip.GzipFilter.doFilter(GzipFilter.java:72)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
      at com.atlassian.core.filters.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:37)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
      at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
      at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
      at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
      at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
      at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
      at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
      at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:856)
      at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:744)
      at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
      at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
      at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
      at java.lang.Thread.run(Thread.java:595)
      Caused by: javax.mail.AuthenticationFailedException
      at javax.mail.Service.connect(Service.java:264)
      at javax.mail.Service.connect(Service.java:134)
      at javax.mail.Service.connect(Service.java:86)
      at com.sun.mail.smtp.SMTPTransport.connect(SMTPTransport.java:144)
      at javax.mail.Transport.send0(Transport.java:150)
      at javax.mail.Transport.send(Transport.java:80)
      at alt.javax.mail.TransportImpl.send(TransportImpl.java:18)
      at com.atlassian.mail.server.impl.SMTPMailServerImpl.send(SMTPMailServerImpl.java:168)
      ... 50 more

      DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]
      DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]
      DEBUG SMTP: useEhlo true, useAuth true
      DEBUG SMTP: useEhlo true, useAuth true
      DEBUG SMTP: trying to connect to host "ex01.vocollect.int", port 25, isSSL false
      220 ex01.vocollect.int Microsoft ESMTP MAIL Service, Version: 6.0.3790.1830 ready at Mon, 1 May 2006 12:56:36 -0400
      DEBUG SMTP: connected to host "ex01.vocollect.int", port: 25

      EHLO jira
      250-ex01.vocollect.int Hello [10.0.6.157]
      250-TURN
      250-SIZE 10485760
      250-ETRN
      250-PIPELINING
      250-DSN
      250-ENHANCEDSTATUSCODES
      250-8bitmime
      250-BINARYMIME
      250-CHUNKING
      250-VRFY
      250-X-EXPS GSSAPI NTLM LOGIN
      250-X-EXPS=LOGIN
      250-AUTH GSSAPI NTLM LOGIN
      250-AUTH=LOGIN
      250-X-LINK2STATE
      250-XEXCH50
      250 OK
      DEBUG SMTP: Found extension "TURN", arg ""
      DEBUG SMTP: Found extension "SIZE", arg "10485760"
      DEBUG SMTP: Found extension "ETRN", arg ""
      DEBUG SMTP: Found extension "PIPELINING", arg ""
      DEBUG SMTP: Found extension "DSN", arg ""
      DEBUG SMTP: Found extension "ENHANCEDSTATUSCODES", arg ""
      DEBUG SMTP: Found extension "8bitmime", arg ""
      DEBUG SMTP: Found extension "BINARYMIME", arg ""
      DEBUG SMTP: Found extension "CHUNKING", arg ""
      DEBUG SMTP: Found extension "VRFY", arg ""
      DEBUG SMTP: Found extension "X-EXPS", arg "GSSAPI NTLM LOGIN"
      DEBUG SMTP: Found extension "X-EXPS=LOGIN", arg ""
      DEBUG SMTP: Found extension "AUTH", arg "GSSAPI NTLM LOGIN"
      DEBUG SMTP: Found extension "AUTH=LOGIN", arg ""
      DEBUG SMTP: Found extension "X-LINK2STATE", arg ""
      DEBUG SMTP: Found extension "XEXCH50", arg ""
      DEBUG SMTP: Found extension "OK", arg ""
      DEBUG SMTP: Attempt to authenticate
      AUTH LOGIN
      334 VXNlcm5hbWU6
      ZXN0b2xs
      334 UGFzc3dvcmQ6
      c3VwZXJCT1dMMzI=
      535 5.7.3 Authentication unsuccessful.

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            Unassigned Unassigned
            b300006c9d0e Edward Stoll
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            Dates

              Created:
              Updated:
              Resolved: