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Details

Type: Bug
Resolution: Unresolved
Priority: Medium
Fix Version/s: None
Affects Version/s: 8.20.0, 9.4.17, 9.12.4
Component/s: (Advanced Roadmaps) Plan - Create / Commit / Delete
Labels:
- Plan-Create

Introduced in Version:
8.2
Support reference count:
5
Symptom Severity:
Severity 2 - Major
UIS:
41
Bug Fix Policy:
View Atlassian Server bug fix policy
Current Status:

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Atlassian Update – 13 February 2023

Dear Customers,

Thank you for taking the time to file and comment on this issue. We realize it still occurs and impacts your organization. We are now working on multiple customer requests and on new features, so we have to postpone our resolution of this issue. We’ve decided to move this issue to our long-term backlog.

The workaround for this bug is in the issue description.

Please continue watching this ticket for future updates and changes in the timeline that impacts your work.

Best regards

Daniel Dudziak
Senior Software Engineer

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Atlassian Update – 13 February 2023 Dear Customers, Thank you for taking the time to file and comment on this issue. We realize it still occurs and impacts your organization. We are now working on multiple customer requests and on new features, so we have to postpone our resolution of this issue. We’ve decided to move this issue to our long-term backlog. The workaround for this bug is in the issue description. Please continue watching this ticket for future updates and changes in the timeline that impacts your work. Best regards Daniel Dudziak Senior Software Engineer

Description

Issue Summary

Issue Creation from within the JIRA portfolio plan fails if you have a required field configured in the create transition of the workflow. Please note that if we disable the improved planning interface, the same set up works fine.

Steps to Reproduce

Install JSU plugin just to add a required field validator. We can follow the below steps

Edit the workflow which is associated to the specific issuetype
Click on the Create transition, and click on Validators
Click on add validator
Select the radio button "Fields Required (JSU)" and click add
From the available fields, select Description and click "Add"
Publish the workflow

1. Open an existing Portfolio plan
2. Click on Create Issue link from the plan
3. Provide the summary and select the Issue type as Story
4. Click on Review Changes button to view the modified details
5. Click on "Save Selected Changes in Jira" button
6. Changes cannot be saved' notification is displayed to the user.

Expected Results

It will bring another dialog box requesting for other mandatory fields to fill in according to the issue type selected.

Actual Results

Error as seen in the screenshot

The below exception is thrown in the xxxxxxx.log file:

2020-06-18 18:52:11,241 http-nio-8851-exec-6 WARN admin 1132x7016x1 27281f 0:0:0:0:0:0:0:1 /rest/jpo/1.0/issues/commit [c.a.r.j.c.scenario.common.BaseScenarioEntityCommitService] Error in commit operation.
com.atlassian.rm.jpo.env.issues.EnvironmentIssueCreateException: Specific error details: {description=Description is required.}
	at com.atlassian.rm.jpo.env.issues.JiraIssueService.createIssue(JiraIssueService.java:166)
	at com.atlassian.rm.jpo.core.scenario.issue.ScenarioIssueCreateAction.performApiOperation(ScenarioIssueCreateAction.java:88)
	at com.atlassian.rm.jpo.core.scenario.issue.ScenarioIssueModificationAction.perform(ScenarioIssueModificationAction.java:284)
	at com.atlassian.rm.common.persistence.transaction.Registry.run(Registry.java:35)
	at com.atlassian.rm.jpo.core.scenario.issue.ScenarioIssueCommitService.add(ScenarioIssueCommitService.java:137)
	at com.atlassian.rm.jpo.core.scenario.issue.ScenarioIssueCommitService.add(ScenarioIssueCommitService.java:47)
	at com.atlassian.rm.jpo.core.scenario.common.BaseScenarioEntityCommitService.addInternal(BaseScenarioEntityCommitService.java:349)
	at com.atlassian.rm.jpo.core.scenario.common.BaseRankableScenarioEntityCommitService.addInternal(BaseRankableScenarioEntityCommitService.java:68)
	at com.atlassian.rm.jpo.core.scenario.common.BaseScenarioEntityCommitService.executeOperation(BaseScenarioEntityCommitService.java:428)
	at com.atlassian.rm.jpo.core.scenario.common.BaseScenarioEntityCommitService.transactionalCommitInternal(BaseScenarioEntityCommitService.java:291)
	at com.atlassian.rm.jpo.core.scenario.common.BaseScenarioEntityCommitService$2.apply(BaseScenarioEntityCommitService.java:257)
	at com.atlassian.rm.jpo.core.scenario.common.BaseScenarioEntityCommitService$2.apply(BaseScenarioEntityCommitService.java:252)
	at com.atlassian.rm.common.persistence.transaction.TransactionHandler.inTransaction(TransactionHandler.java:111)
	at com.atlassian.rm.common.persistence.transaction.TransactionHandler.inNewTransaction(TransactionHandler.java:99)
	at com.atlassian.rm.common.persistence.transaction.TransactionHandler.inNewTransaction(TransactionHandler.java:89)
	at com.atlassian.rm.common.persistence.transaction.TransactionHandler.lambda$inDatabaseTransaction$3(TransactionHandler.java:69)
	at com.atlassian.rm.common.persistence.DefaultDatabaseProvider.lambda$run$0(DefaultDatabaseProvider.java:24)
	at com.atlassian.rm.common.persistence.env.JiraDatabaseProvider.lambda$execute$0(JiraDatabaseProvider.java:34)
	at com.atlassian.rm.common.bridges.jira.persistence.JiraDatabaseProviderBridge76.execute(JiraDatabaseProviderBridge76.java:59)
	at com.atlassian.rm.common.persistence.env.JiraDatabaseProvider.execute(JiraDatabaseProvider.java:34)
	at com.atlassian.rm.common.persistence.DefaultDatabaseProvider.run(DefaultDatabaseProvider.java:24)
	at com.atlassian.rm.common.persistence.transaction.TransactionHandler.inDatabaseTransaction(TransactionHandler.java:68)
	at com.atlassian.rm.jpo.core.scenario.common.BaseScenarioEntityCommitService.commitInternal(BaseScenarioEntityCommitService.java:252)
	at com.atlassian.rm.jpo.core.scenario.common.BaseScenarioEntityCommitService.commit(BaseScenarioEntityCommitService.java:143)
	at com.atlassian.rm.jpo.rest.service.scenario.common.BaseScenarioCommitRestEndpoint.commit(BaseScenarioCommitRestEndpoint.java:43)
	... 3 filtered
	at java.lang.reflect.Method.invoke(Method.java:498)
	... 8 filtered
	at com.atlassian.rm.common.rest.scope.RequestOperationScopeDispatcher.dispatch(RequestOperationScopeDispatcher.java:25)
	at com.atlassian.rm.common.rest.permissions.AnnotationPermissionDispatcher.dispatch(AnnotationPermissionDispatcher.java:49)
	at com.atlassian.rm.common.rest.permissions.AnnotationPermissionDispatcher.dispatch(AnnotationPermissionDispatcher.java:49)
	at com.atlassian.rm.common.rest.mau.MauTrackingDispatcher.dispatch(MauTrackingDispatcher.java:28)
	... 10 filtered
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:159)
	... 1 filtered
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:69)
	... 32 filtered
	at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:55)
	... 8 filtered
	at com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:37)
	... 4 filtered
	at com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54)
	... 3 filtered
	at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:55)
	... 8 filtered
	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
	... 57 filtered
	at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
	... 1 filtered
	at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
	... 16 filtered
	at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
	... 19 filtered
	at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
	... 5 filtered
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:213)
	at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:136)
	at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:89)
	at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:204)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:135)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:124)
	... 4 filtered
	at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:37)
	... 8 filtered
	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
	... 4 filtered
	at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
	... 26 filtered
	at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
	... 25 filtered
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.lang.Thread.run(Thread.java:748)

2020-06-18 18:52:11,256 http-nio-8851-exec-6 WARN admin 1132x7016x1 27281f 0:0:0:0:0:0:0:1 /rest/jpo/1.0/issues/commit [c.a.r.j.c.scenario.issue.IssueScenarioEntityCommitExceptionHandler] Exception when trying to commit issue: Specific error details: {description=Description is required.}.
2020-06-18 18:52:11,385 http-nio-8851-exec-22 ERROR admin 1132x7017x1 27281f 0:0:0:0:0:0:0:1 /rest/jpo/1.0/backlog/hiddenIssues [c.a.r.c.r.provider.exception.DefaultExceptionMapper] java.lang.NumberFormatException: For input string: "SCEN-0fbd194e-d5ce-48dd-8be1-846aeaf85fe9"
com.google.gson.JsonSyntaxException: java.lang.NumberFormatException: For input string: "SCEN-0fbd194e-d5ce-48dd-8be1-846aeaf85fe9"
	at com.google.gson.internal.bind.TypeAdapters$8.read(TypeAdapters.java:263)
	at com.google.gson.internal.bind.TypeAdapters$8.read(TypeAdapters.java:253)
	at com.google.gson.internal.bind.TypeAdapterRuntimeTypeWrapper.read(TypeAdapterRuntimeTypeWrapper.java:40)
	at com.google.gson.internal.bind.CollectionTypeAdapterFactory$Adapter.read(CollectionTypeAdapterFactory.java:81)
	at com.google.gson.internal.bind.CollectionTypeAdapterFactory$Adapter.read(CollectionTypeAdapterFactory.java:60)
	at com.google.gson.internal.bind.ReflectiveTypeAdapterFactory$1.read(ReflectiveTypeAdapterFactory.java:103)
	at com.google.gson.internal.bind.ReflectiveTypeAdapterFactory$Adapter.read(ReflectiveTypeAdapterFactory.java:196)
	at com.google.gson.Gson.fromJson(Gson.java:810)
	at com.google.gson.Gson.fromJson(Gson.java:775)
	at com.atlassian.rm.common.basics.gson.GsonJsonTransformer.fromJson(GsonJsonTransformer.java:23)
	at com.atlassian.rm.common.rest.provider.GsonJerseyProviderUtf8.readFrom(GsonJerseyProviderUtf8.java:72)
	at com.atlassian.rm.common.rest.provider.GsonJerseyProviderUtf8.readFrom(GsonJerseyProviderUtf8.java:25)
	at com.sun.jersey.spi.container.ContainerRequest.getEntity(ContainerRequest.java:490)
	at com.sun.jersey.spi.container.AdaptingContainerRequest.getEntity(AdaptingContainerRequest.java:236)
	... 5 filtered
	at com.atlassian.rm.common.rest.scope.RequestOperationScopeDispatcher.dispatch(RequestOperationScopeDispatcher.java:25)
	at com.atlassian.rm.common.rest.permissions.AnnotationPermissionDispatcher.dispatch(AnnotationPermissionDispatcher.java:49)
	at com.atlassian.rm.common.rest.mau.MauTrackingDispatcher.dispatch(MauTrackingDispatcher.java:28)
	... 11 filtered
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:159)
	... 1 filtered
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:69)
	... 32 filtered
	at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:55)
	... 8 filtered
	at com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:37)
	... 4 filtered
	at com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54)
	... 3 filtered
	at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:55)
	... 8 filtered
	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
	... 57 filtered
	at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
	... 1 filtered
	at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
	... 16 filtered
	at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
	... 19 filtered
	at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
	... 5 filtered
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:213)
	at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:136)
	at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:89)
	at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:204)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:135)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:124)
	... 4 filtered
	at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:37)
	... 8 filtered
	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
	... 4 filtered
	at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
	... 26 filtered
	at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
	... 25 filtered
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.lang.Thread.run(Thread.java:748)
Caused by: java.lang.NumberFormatException: For input string: "SCEN-0fbd194e-d5ce-48dd-8be1-846aeaf85fe9"
	at sun.misc.FloatingDecimal.readJavaFormatString(FloatingDecimal.java:2043)
	at sun.misc.FloatingDecimal.parseDouble(FloatingDecimal.java:110)
	at java.lang.Double.parseDouble(Double.java:538)
	at com.google.gson.stream.JsonReader.nextLong(JsonReader.java:977)

Workaround

Two known workarounds
1) Disable improved planning interface. The issue doesn't occur when this is disabled.
2) The other workaround is to make the Field as Required from Field Configuration instead of setting it from the Workflow

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Screenshot 2020-06-18 at 6.52.26 PM.png
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18/Jun/2020 6:11 PM

Issue Links

is related to

JSWCLOUD-19311 Cannot create issues when required fields are configured in workflow validator rather than field configuration

Closed

relates to

JSWSERVER-25034 Create issue with field required does not save the changes

Long Term Backlog

JPO-14530 Loading...

WCAT-530 Loading...

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...

(3 mentioned in)

Issue Creation fails within the portfolio plan if Required fields in the workflow are defined

Details

Description

Issue Summary

Steps to Reproduce

Expected Results

Actual Results

Workaround

Attachments

Attachments

Issue Links

Activity

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Dates