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  1. Identity
  2. ID-8736

Enable SSO Redirection for Portal-Only Configuration with Existing Atlassian Accounts

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    • Jira Service Management

      Suggestion Request: Allow redirection to Single Sign-On (SSO) for users with Portal-Only login configurations, even if an Atlassian Account already exists on the platform.

      Current Scenario: When users with existing Atlassian Accounts attempt to log in via the Helpdesk URL, they are redirected to the Atlassian Account login page instead of the SSO URL.

      Customer Requirement: Customers would like the flexibility to choose SSO login options, irrespective of the existence of an Atlassian Account, to streamline their access management and improve user experience.

          Form Name

            [ID-8736] Enable SSO Redirection for Portal-Only Configuration with Existing Atlassian Accounts

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              Unassigned Unassigned
              7c77d24a083e Deepak S.
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