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Suggestion
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Resolution: Unresolved
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None
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3
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Issue Summary
At this moment, the Managed Accounts Export feature isn't capable of retrieving the "Last Active Date" of Trello users if they are under a Standard or Premium subscription.
The current implementation retrieves those dates for users associated with a Free or Enterprise license.
Trello related columns:
- Trello Plan: shows all the plans (e.g. Free, Premium, Enterprise) the user is associated with.
- Last active on Trello in trello.com [UTC]: shows the "Last Active Date" of the Free plan
- Last active on Trello in ${workspaceName} [UTC]: shows the "Last Active Date" of the Enterprise plan.
Steps to Reproduce
- Add a user to a Standard or Premium Trello subscription.
- Perform actions in Trello.
- Generate a Managed Accounts Export
- Verify the "Last active on Trello in trello.com"
Expected Results
The export should have an extra column with the "Last Active Date" of Trello users if they are under a Standard or Premium subscription.
Actual Results
The dates aren't extracted and displayed in the export file.
Workaround
While the "Last Active Date" information is not available in the export, it's possible to see the user's "Last Impression Date" in the user's Managed Account profile.
The "Last Impression Date" is updated whenever the user logs into the Trello account.
The same information is also returned when using the API endpoint Get managed accounts in an organization, so it can be retrieved via script.