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  1. Identity
  2. ID-8683

Ability to impersonate users added as 'Customers'

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      Issue Summary:

      At present, when a user is assigned the 'customer' role, their product access or role is not recorded in our access-user index. This results in the last active timestamp associated with this role not being recorded and not being visible on the Admin Portal (admin.atlassian.com). Consequently, the 'log in as user' functionality, which allows us to impersonate the user, is disabled for 'customer' only roles.

      Steps to Reproduce:

      1. Create a customer user on your cloud site.
      2. Log in normally using this customer user account and generate activity (for example, create a JSM issue).
      3. As an Org admin, locate this user's account and confirm that the 'Last active' column still displays as 'Unavailable'.
      4. Confirm that the 'Log in as user' option is greyed out.

      Expected Results:

      The 'Log in as user' button should become clickable as soon as the user generates activity.

      Actual Results:

      The 'Log in as user' button remains greyed out as the last active column for the customer user displays as 'Unavailable'.

      Workaround:

      Currently, there is no workaround for this issue.

            [ID-8683] Ability to impersonate users added as 'Customers'

            SET Analytics Bot made changes -
            Support reference count Original: 3 New: 4
            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 3
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            Haripriya made changes -
            Link New: This issue relates to JSDCLOUD-9979 [ JSDCLOUD-9979 ]
            Cole Norman made changes -
            Labels New: guard-s7
            SET Analytics Bot made changes -
            Support reference count New: 1
            Sneha Srivastava made changes -
            Description Original: h3. Issue Summary

            Currently, when a user is added as a 'customer', we don't record their product access/role in our access-user index. The last active timestamp associated with this role is not recorded and does not appear on the Admin Portal (admin.atlassian.com).

            As a result, the "log in as another user" functionality, which allows us to impersonate the user is disabled for 'customer' only roles.             		New: h3. Issue Summary:

            At present, when a user is assigned the '{*}customer{*}' role, their product access or role is *not recorded* in our access-user index. This results in the *last active timestamp* associated with this role not being recorded and *not being visible* on the Admin Portal (admin.atlassian.com). Consequently, the '{*}log in as user{*}' functionality, which allows us to impersonate the user, is disabled for '{*}customer{*}' only roles.
            h3. Steps to Reproduce:

            1. Create a customer user on your cloud site.
            2. Log in normally using this customer user account and generate activity (for example, create a JSM issue).
            3. As an Org admin, locate this user's account and confirm that the '{*}Last active{*}' column still displays as '{*}Unavailable{*}'.
            4. Confirm that the '{*}Log in as user{*}' option is greyed out.
            h3. Expected Results:

            The '{*}Log in as user{*}' button should become clickable as soon as the user generates activity.
            h3. Actual Results:

            The '{*}Log in as user{*}' button remains greyed out as the last active column for the customer user displays as '{*}Unavailable{*}'.
            h3. Workaround:

            Currently, there is *no workaround* for this issue.
            Sneha Srivastava created issue -

              Unassigned Unassigned
              6b2285b46f2d Sneha Srivastava
              Votes:
              3 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated: