-
Bug
-
Resolution: Fixed
-
High
-
Severity 3 - Minor
Issue Summary
The customers are unable to invite users due to low reCAPTCHA score. Though the customers have not done the reCAPTCHA on the site, they seem to have a lower score. The error message seen is "Something went wrong" when trying to invite users to the org.
Steps to Reproduce
Presently, there is no direct way to replicate the error. This can only be reproduced by logging in to the Atlassian Account with the low Google reCAPTCHA score and trying to invite users to the org.
Expected Results
The site/org admin should be able to invite the users in the Admin Portal(admin.atlassian.com) since they are the site/org admin.
Actual Results
Possible errors when inviting which are seen on checking the Network Tab in Developer Tools or HAR file:
Automation is not allowed
429 Too many requests strict-origin-when-cross-origin
Workaround
Another admin in the org should try inviting these users. If the issue persists, please contact Atlassian Support.
[AX-73] Unable to invite users due to low reCAPTCHA score
Component/s | Original: Directory - Groups - Add / remove users [ 66395 ] | |
Component/s | New: Directory - Groups - Add / remove users [ 80139 ] | |
Key |
Original:
|
New:
|
Support reference count | Original: 21 | |
Symptom Severity | Original: Minor [ 16130 ] | New: Severity 3 - Minor [ 14432 ] |
Project | Original: Identity [ 16810 ] | New: Admin Experience [ 24210 ] |
Resolution | New: Fixed [ 1 ] | |
Status | Original: Gathering Impact [ 12072 ] | New: Closed [ 6 ] |
Support reference count | Original: 20 | New: 21 |
Status | Original: Needs Triage [ 10030 ] | New: Gathering Impact [ 12072 ] |
Support reference count | Original: 17 | New: 20 |
Resolution | Original: Fixed [ 1 ] | |
Status | Original: Closed [ 6 ] | New: Needs Triage [ 10030 ] |
Remote Link | New: This issue links to "Page (Confluence)" [ 873650 ] |
Remote Link | New: This issue links to "Page (Confluence)" [ 873032 ] |
Remote Link | New: This issue links to "Page (Confluence)" [ 869535 ] |
Remote Link | New: This issue links to "Page (Confluence)" [ 866645 ] |