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  1. Admin Experience
  2. AX-73

Unable to invite users due to low reCAPTCHA score

    • Severity 3 - Minor

      Issue Summary

      The customers are unable to invite users due to low reCAPTCHA score. Though the customers have not done the reCAPTCHA on the site, they seem to have a lower score. The error message seen is "Something went wrong" when trying to invite users to the org.

      Steps to Reproduce

      Presently, there is no direct way to replicate the error. This can only be reproduced by logging in to the Atlassian Account with the low Google reCAPTCHA score and trying to invite users to the org. 

      Expected Results

      The site/org admin should be able to invite the users in the Admin Portal(admin.atlassian.com) since they are the site/org admin.

      Actual Results

      Possible errors when inviting which are seen on checking the Network Tab in Developer Tools or HAR file:

      Automation is not allowed
      
      429 Too many requests
      strict-origin-when-cross-origin
      

      Workaround

      Another admin in the org should try inviting these users. If the issue persists, please contact Atlassian Support.

            [AX-73] Unable to invite users due to low reCAPTCHA score

            Rodrigo B. made changes -
            Component/s Original: Directory - Groups - Add / remove users [ 66395 ]
            Component/s New: Directory - Groups - Add / remove users [ 80139 ]
            Key Original: ID-8456 New: AX-73
            Support reference count Original: 21
            Symptom Severity Original: Minor [ 16130 ] New: Severity 3 - Minor [ 14432 ]
            Project Original: Identity [ 16810 ] New: Admin Experience [ 24210 ]
            Atara Avidan Shachar (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            Support reference count Original: 20 New: 21
            Olivia Mackintosh made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            SET Analytics Bot made changes -
            Support reference count Original: 17 New: 20
            Jathin SN (Inactive) made changes -
            Resolution Original: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Needs Triage [ 10030 ]
            Ulka made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 873650 ]
            Ulka made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 873032 ]
            Rodrigo B. made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 869535 ]
            Rodrigo B. made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 866645 ]

              Unassigned Unassigned
              1c0cc938e677 Jathin SN (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              14 Start watching this issue

                Created:
                Updated:
                Resolved: