Details
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Suggestion
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Resolution: Unresolved
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None
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9
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Description
Problem Definition
When a group is deleted on a Cloud site and the group is used in permissions configurations on Jira or Confluence, then the group is removed from the permissions configuration. Group deletions are destructive.
This can have catastrophic effects on product access or data access at the product level, i.e. end users can no longer access their data. Re-creating a new group with the same name as the deleted group doesn't help resolve the problem because the new group would have a new groupId and the permission configuration record is orphaned/corrupted.
Suggested Solution
- Provide a soft-delete("recycling bin" or "trash can") experience to allow users recover or "undo" group deletion operations
- Make the group deletion experience non-destructive to permissions configurations in Jira/Confluence
Why this is important
- The restoration process to recover lost permissions configurations can take days to complete and the effects for end users are often very disruptive to normal operations
Workaround
No known workarounds, if a workaround is found - the workaround will be added here.
Attachments
Issue Links
- has a derivative of
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ID-7845 Ability to restore permissions for deleted groups.
- Closed
- is duplicated by
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ID-8382 Add a group trash or the ability to restore deleted groups
- Closed
- is related to
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ID-8346 Block group deletion if the group targeted for deletion is used in Jira/Confluence permissions
- Gathering Interest
- relates to
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ACCESS-1263 Ability to stop the group deletion on the site level.
- Gathering Interest
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JRACLOUD-79870 Change warning message when deleting group
- Gathering Interest
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ENT-1446 Loading...