Problem Definition

User access admins cannot login as another user. Previously, before the user management UI update, site admins could impersonate users.

Suggested Solution

Allow user access admins to login as another user if they are a user they manage.

Why this is important

User access admins could assist organization admins with product administration by troubleshooting issues.

Workaround

User access admins can collaborate with organization admins, who are able to login as another user.

It may be possible to revert to the old user management UI, thus returning the ability for site admins to impersonate users. Please contact Atlassian support to see whether this is an option for your team.