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  1. Identity
  2. ID-8306

Configuration to disable invitee notification for invite endpoint

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    • Jira Service Management

      Issue Summary

      Stop email notification(screenshot) to all org/site admins when a customer is added to a site by SD agent via project > customers > add customers section.

      Steps to Reproduce

      1. SD Agent(with JSM license) invites a customer to the project via project > customers > add customers section
      2. Customer is invited and all org/site admins receive notification that SD Agent(X) has invited customer(Y) to site.

      Would like:

      Would like the ability to stop email notification to all org/site admins when a customer is added to a site by SD agent as it creates lot of email noise to admins.

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            [ID-8306] Configuration to disable invitee notification for invite endpoint

            SET Analytics Bot made changes -
            Support reference count Original: 3 New: 4
            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 3
            Cole Norman made changes -
            Labels New: guard-s7
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2

            Anusha Rutnam added a comment -

            Hi everyone, I'm sharing this post that was previously added on the related ticket JRACLOUD-1369 – Reduce JIRA email chatiness as it may be of interest to watchers of this ticket:

             

            We are excited to be launching an Early Access Program (EAP) for some new changes we plan to introduce to help tackle the Jira email chattiness issue, and would like to invite all Jira Cloud admins to join our EAP. By participating, you'll have the opportunity to test out the new changes firsthand and provide us with valuable feedback to help shape the final version of this feature.

            For more details and to sign up for the EAP, please refer to our community article.

             

             

            Anusha Rutnam added a comment - Hi everyone, I'm sharing this post that was previously added on the related ticket JRACLOUD-1369 – Reduce JIRA email chatiness as it may be of interest to watchers of this ticket:   We are excited to be launching an Early Access Program (EAP) for some new changes we plan to introduce to help tackle the Jira email chattiness issue, and would like to invite all Jira Cloud admins to join our EAP. By participating, you'll have the opportunity to test out the new changes firsthand and provide us with valuable feedback to help shape the final version of this feature. For more details and to sign up for the EAP, please refer to our  community article .    
            Anusha Rutnam made changes -
            Link New: This issue is related to JRACLOUD-82675 [ JRACLOUD-82675 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Remo Fernandes made changes -
            Remote Link New: This issue links to "YOSHI-3800 (Hello Jira)" [ 799325 ]
            Remo Fernandes created issue -

              Unassigned Unassigned
              b6d0a675f06c Remo Fernandes
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              4 Vote for this issue
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                Created:
                Updated: