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  1. Identity
  2. ID-8291

Popup error message when visiting user management page at site level as site admin

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      Issue Summary

      Users who are site admins will receive a popup error message 'There was a problem fetching the organization name' when they visit the user management page at the site level https://admin.atlassian.com/s/<site-id>/users

      Users who are organisation admins do not receive this message.

      Steps to Reproduce

      1. Log into Atlassian with an account that has site admin role
      2. Navigate to user management page in site admin hub https://admin.atlassian.com/s/<site-id>/users

      Expected Results

      Message should not appear

      Actual Results

      Error message popup 'There was a problem fetching the organization name' appears

      Workaround

      This does not impact the functionality of the site or user management features

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            [ID-8291] Popup error message when visiting user management page at site level as site admin

            Snehal Golhar added a comment -

            b1677081f519 Are you still facing the issue? The issue was fixed on 2nd August 2023 5pm PST (Time is not exact). Let me know if you are still facing the issue.

            Snehal Golhar added a comment - b1677081f519 Are you still facing the issue? The issue was fixed on 2nd August 2023 5pm PST (Time is not exact). Let me know if you are still facing the issue.

            Pillai, Aarthi added a comment -

            +1 Even we are facing the same issue as @david mentioned

            Pillai, Aarthi added a comment - +1 Even we are facing the same issue as @david mentioned

            David Hudson added a comment -

            You note: This does not impact the functionality of the site or user management features.
             
            From what I noted on the https://support.atlassian.com/requests/JST-899980/ , I sent an invitation to [CLIENT] and assigned him to the Group: [CLIENT GROUP]. Today when I went to the group [CLIENT] did not show up as having been invited. So, I sent [CLIENT] a new invitation on 20230731. Again, not sure if this helps, but the issue is starting to impact clients.
            So, it is impacting the functionality if someone I have invited never shows as having been invited.

            David Hudson added a comment - You note: This does not impact the functionality of the site or user management features.   From what I noted on the https://support.atlassian.com/requests/JST-899980/ , I sent an invitation to [CLIENT] and assigned him to the Group: [CLIENT GROUP] . Today when I went to the group [CLIENT] did not show up as having been invited. So, I sent [CLIENT] a new invitation on 20230731. Again, not sure if this helps, but the issue is starting to impact clients. So, it is impacting the functionality if someone I have invited never shows as having been invited.

              054e149f6505 Snehal Golhar
              914454cc4509 Alfred A
              Affected customers:
              3 This affects my team
              Watchers:
              23 Start watching this issue

                Created:
                Updated:
                Resolved: