[ID-8085] /users/{account_id}/manage/lifecycle/enable does not reactivate Accounts when they are deactivated via the UI - Create and track feature requests for Atlassian products.

Type: Bug
Resolution: Not a bug
Priority: Medium
Component/s: User Management Public APIs
Labels:
None

Support reference count:
2
Symptom Severity:
Severity 3 - Minor
Bug Fix Policy:
View Atlassian Cloud bug fix policy

Issue Summary

https://developer.atlassian.com/cloud/admin/user-management/rest/api-group-users/#api-users-account-id-manage-lifecycle-enable-post
API Endpoint -> /users/{account_id}/manage/lifecycle/enable does not reactivate Accounts when they are deactivated via the UI

Steps to Reproduce

Deactivate Managed Aa from Admin UI via https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/#Deactivate-accounts
Run POST /users/{account_id}/manage/lifecycle/enable to reactivate the Aa.

Expected Results

Aa is reactivated

Actual Results

Aa remains deactivated, though API call returns HTTP 204 / no errors.

Workaround

Reactivate the Aa from the Admin UI -> https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/#Reactivate-accounts OR first deactivate via POST /users/{account_id}/manage/lifecycle/disable

mentioned in: Page Failed to load; Page Failed to load; Page Failed to load; Page Failed to load; Page Failed to load

No work has yet been logged on this issue.

Assignee:: Unassigned

Reporter:: Bogdan Ciuperca

Affected customers:: 1 This affects my team

Watchers:: 7 Start watching this issue

Created:: 10/Jan/2023 4:18 PM

Updated:: 25/May/2023 5:57 PM

Resolved:: 14/Apr/2023 7:00 AM