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  1. Identity
  2. ID-8028

Unable to migrate to Atlassian Account for Portal only customer in Sandbox

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      Issue Summary

      There's a scenario where users need to migrate portal-only customer account to Atlassian Account. However, it is not possible.

      Steps to Reproduce

      1. Create a Sandbox
      2. Copy the data from production to Sandbox
      3. Try to migrate one of the portal only customers to Atlassian Account by clicking "Migrate to Atlassian Account"

      Expected Results

      Atlassian Account gets created, and the portal-only customer automatically set to "Inactive". All issue that involved to the portal only customer account previously will automatically change to the new Atlassian Account.

      Actual Results

      The Atlassian Account is created, but from the UI, the admin will get "Something went wrong" error. On top of that, the portal-only customer still remains Active.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Notes

      The same behavior when trying to delete the Portal-only customer. The same error was displayed, and the account has not been deleted.

            [ID-8028] Unable to migrate to Atlassian Account for Portal only customer in Sandbox

            Tommy Curran added a comment -

            Hi nroslan,

            Could you please clarify what is considered a bug here?  When customers are copied from production, the expected behaviour is that the directory id would not match.

            Tommy Curran added a comment - Hi nroslan , Could you please clarify what is considered a bug here?  When customers are copied from production, the expected behaviour is that the directory id would not match.

              Unassigned Unassigned
              nroslan Atiqah Roslan
              Affected customers:
              2 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated: