[ID-7907] Set Jira User properties without product access in Improved User Management Experience

Type: Suggestion
Resolution: Low Engagement
Component/s: Directory - Manage product access
Labels:
None

Support reference count:
1
Feedback Policy:

Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

Atlassian Update – April 3rd, 2023

Hi everyone,

Thank you for raising and following this suggestion. Because there has been no user engagement (votes, watches, comments) over the last year, we have no plans to implement this in the foreseeable future. To set expectations, we're closing this request to focus on our upcoming roadmap.

If you still feel this feature significantly impacts your team, please let us know on the ticket. Thanks again for continuing to provide valuable feedback to our team.

Regards,
The Atlassian Access PM team

Issue Summary

Cannot set Jira User properties when the user has no product access in Improved User management experience

Steps to Reproduce

Make sure we are on the Improved User Experience(Vortex) enabled.
Get some Basic users to the instance.
Open the Users profile from Managed -> Users -> User's profile
If we don't assign any products to the user and under the products section, we don't get the option to set the User properties.
Once we add the user with product access is we see the option to Edit Jira Properties.

Expected Results

In the Old User experience, we have this option of setting up the user properties even though the user is not given product access as per the below snapshot, the same we should be having in the Improved User management.