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  1. Admin Experience
  2. AX-27

Unable to impersonate Jira Service Management user, getting "You cannot log in as a user that has never accessed this site"

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    • Severity 3 - Minor

      Issue Summary

      User status still displays No Activity even after the user already logged in to the instance. When open their profile , it show Never seen on this site{}
      User has logged in and accessed the product Jira Service Management

       h3. Steps to Reproduce

      1. As site-admin , invite a user
      2. Go to the user email inbox, he should receive invitation email from JIRA
      3. Complete the registration and login to the instance.
      4. Create an issue or view any issue

      Expected Results

      User status from User Management page doesn't show "No Activity" and in the profile updated with Last Seen information

      Actual Results

      User status from User Management page show "No Activity" and in the profile show "Never seen on this site"

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [AX-27] Unable to impersonate Jira Service Management user, getting "You cannot log in as a user that has never accessed this site"

            Rodrigo B. made changes -
            Component/s Original: User - Impersonate [ 66399 ]
            Component/s New: Directory - Impersonate [ 80164 ]
            Key Original: ID-7851 New: AX-27
            Support reference count Original: 1
            Symptom Severity Original: Minor [ 16130 ] New: Severity 3 - Minor [ 14432 ]
            Project Original: Identity [ 16810 ] New: Admin Experience [ 24210 ]
            Kieren (Inactive) made changes -
            Resolution New: Not a bug [ 12 ]
            Status Original: Needs Triage [ 10030 ] New: Closed [ 6 ]
            Shamanth Holla (Inactive) made changes -
            Resolution Original: Not a bug [ 12 ]
            Status Original: Closed [ 6 ] New: Needs Triage [ 10030 ]
            Kieren (Inactive) made changes -
            Resolution New: Not a bug [ 12 ]
            Status Original: Needs Triage [ 10030 ] New: Closed [ 6 ]
            Kieren (Inactive) made changes -
            Assignee New: Kieren [ kdight ]
            Adrian Konkolowicz made changes -
            Component/s Original: Global Administration - System - Look and feel [ 66290 ]
            Component/s New: User - Impersonate [ 66399 ]
            Key Original: JRACLOUD-77912 New: ID-7851
            Project Original: Jira Cloud [ 18514 ] New: Identity [ 16810 ]
            Bugfix Automation Bot made changes -
            Support reference count New: 1
            Shamanth Holla (Inactive) created issue -

              kdight Kieren (Inactive)
              8ee2d1e0f6b6 Shamanth Holla (Inactive)
              Affected customers:
              3 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: