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  1. Identity
  2. ID-7748

Admin API cannot be used on unverified accounts

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Medium Medium
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      Issue Summary

      Unverified accounts can be be managed using the admin APIs. The following endpoints cannot be used against unverified accounts. 

      GET /users/{account_id}/manage/profile
PATCH /users/{account_id}/manage/profile
PUT /users/{account_id}/manage/email
POST /users/{account_id}/manage/lifecycle/disable
POST /users/{account_id}/manage/lifecycle/enable

      Steps to Reproduce

      Use the admin API to deactivate an unverified account.

      curl --request POST \
  --url 'https://api.atlassian.com/users/<UNVERIFIED_ACCOUNTID>/manage/lifecycle/disable' \
  --header 'Authorization: Bearer <ORG_APITOKEN>' \
  --header 'Content-Type: application/json' \
  --data '{
  "message": "..."
}'

      Expected Results

      The unverified account should be deactivated.

      Actual Results

      Error message returned

      < HTTP/2 403 
{"key":"forbidden.targetUnverified",
"context":"Error: Cannot perform action on unverified account",
"errorKey":"forbidden.target-unverified",
"errorDetail":"Error: Cannot perform action on unverified account"}

      Workaround

      Perform the deactivation via the org managed account admin interface if possible.

            [ID-7748] Admin API cannot be used on unverified accounts

            Joel Ryden made changes -
            Remote Link Original: This issue links to "KIRBY-2142 (Jira)" [ 562123 ] New: This issue links to "KIRBY-2142 (Hello Jira)" [ 562123 ]
            Kat N made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 581233 ]
            luey 🥝 (Inactive) made changes -
            Link New: This issue is duplicated by ID-7762 [ ID-7762 ]
            Nobuyuki Mukai made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 570233 ]
            luey 🥝 (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Review [ 10051 ] New: Closed [ 6 ]
            luey 🥝 (Inactive) made changes -
            Status Original: In Progress [ 3 ] New: In Review [ 10051 ]
            luey 🥝 (Inactive) made changes -
            Status Original: Short Term Backlog [ 12074 ] New: In Progress [ 3 ]
            Bugfix Automation Bot made changes -
            Support reference count Original: 3 New: 4
            Bugfix Automation Bot made changes -
            Support reference count Original: 2 New: 3
            Bugfix Automation Bot made changes -
            Support reference count Original: 1 New: 2

              ayang@atlassian.com Aneita
              rmacalinao Ramon M
              Affected customers:
              7 This affects my team
              Watchers:
              17 Start watching this issue

                Created:
                Updated:
                Resolved: