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  1. Atlassian Guard
  2. ACCESS-987

User Management REST API is not working on some Organizations

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      Issue Summary

      The User Management REST API is not working on some Orgs. 

      Steps to Reproduce

      1. Generate an admin API key following these steps, on an Org you are an admin.
      2. Try to call any of the endpoints listed in the User Management REST API.

      Expected Results

      The user should be able to use the API as expected.

      Actual Results

      The API returns below error:

      {"key":"forbidden.insufficientScope","context":{"message":"Insufficient scope for this action","acceptableScopes":
["manage:org","manage:me:DUMMYSCOPE"]},
"errorKey":"forbidden.insufficient-scope","errorDetail":{"message":"Insufficient scope for this action","acceptableScopes"
["manage:org","manage:me:DUMMYSCOPE"]}}

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available.

            [ACCESS-987] User Management REST API is not working on some Organizations

            Vinicius (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 605575 ]
            Vinicius (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 605748 ]
            Vitor A (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 561865 ]
            Vitor A (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 561916 ]
            Vitor A (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 556462 ]
            Vitor A (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]
            Bugfix Automation Bot made changes -
            Support reference count Original: 7 New: 8
            Vitor A (Inactive) made changes -
            Component/s New: Admin API [ 54490 ]
            Component/s Original: API authentication [ 48703 ]
            Key Original: ID-7654 New: ACCESS-987
            Project Original: Identity [ 16810 ] New: Atlassian Access [ 18910 ]
            Vitor A (Inactive) made changes -
            Status Original: Needs Triage [ 10030 ] New: In Progress [ 3 ]
            Vitor A (Inactive) made changes -
            Assignee New: Vitor A [ edc026a7b429 ]

              edc026a7b429 Vitor A (Inactive)
              edc026a7b429 Vitor A (Inactive)
              Affected customers:
              10 This affects my team
              Watchers:
              20 Start watching this issue

                Created:
                Updated:
                Resolved: