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  1. Identity
  2. ID-7261

Display a tooltip/mark "Current password" field as required when users are trying to change their password via id.atlassian.com

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    Description

      Problem Definition

      • When trying to change the Atlassian account password via id.atlassian.com > Security > "Change your password", it's not obvious that the "Current password" field is mandatory
      • Some users are trying to change their password because the current password is not known to them - access to the Atlassian account can be granted via a magic link or via an already active session

      Suggested Solution

      • Mark the field as required
      • Display a tooltip similar to below, but not as wordy:

      Why this is important

      • Some users have logged in via a magic link and don't know their password
      • Some users have forgotten their password, but still have an active session - they'd like to reset their password but don't know how to reset their password
      • Can cause friction because customers may be under the impression that their account doesn't have a password, but they are prompted for a password in order to be able to change their password

      Workaround

      • Users must enter their current password and new password in order to enable the "Save changes" button
      • Atlassian account passwords can be reset via https://id.atlassian.com/login/resetpassword - users will need to log out if not logged out already

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            khong2 Kelvin Hong [Atlassian] (Inactive)
            dnguyen4 Derrick Nguyen
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            Dates

              Created:
              Updated:
              Resolved: