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  1. Identity
  2. ID-6961

Unable to export all JIRA Service Desk portal only customer when there are more than 1100 customers.

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      Issue Summary

      Only 1100 customers can/will be exported. In a case where you have more than 1100 portal only customers, you wouldn't be able to export all of them.

      Steps to Reproduce

      1. Invite 1101 portal only customers
      2. Go to Site-administration > JIRA Service Desk > Export Customers

      Expected Results

      All customers are exported to CSV

      Actual Results

      Only 1100 customers are exported to CSV

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

          Form Name

            [ID-6961] Unable to export all JIRA Service Desk portal only customer when there are more than 1100 customers.

            Kat N added a comment -

            This ticket is a duplicate of https://jira.atlassian.com/browse/ID-6963, which has been fixed. We will close this ticket, but please leave a comment if you continue to be affected by this issue. 

            Kat N added a comment - This ticket is a duplicate of  https://jira.atlassian.com/browse/ID-6963 , which has been fixed. We will close this ticket, but please leave a comment if you continue to be affected by this issue. 

            Altaf added a comment -

            This seems to be duplicate of https://jira.atlassian.com/browse/ID-6963 

            mariffin, can you please confirm if this can be closed?

            Altaf added a comment - This seems to be duplicate of  https://jira.atlassian.com/browse/ID-6963   mariffin , can you please confirm if this can be closed?

            ServiceDesk added a comment -

            Is there a workaround if there is no fix now?  We need this feature urgently

            ServiceDesk added a comment - Is there a workaround if there is no fix now?  We need this feature urgently

              Unassigned Unassigned
              mariffin Mohamed Hazwan Ariffin (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: