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  1. Identity
  2. ID-6763

Bring back the duplicate customer warning message

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      Problem

      On the old user management view, when the customer had an Atlassian account and a porta-only account with the same email. Jira used to show a warning message asking the site-admin to migrate the account to an Atlassian account and merge both accounts. This is not gone now with the new User Management look.

      This brings problems to JSD projects, where the agent cannot receive notifications or access to certain pages.

      Suggested Resolution

      Have some kind of message, showing the site-admins that there are duplicate accounts. Add "duplicate accounts" on the filtered by drop-down.

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            [ID-6763] Bring back the duplicate customer warning message

            Swati Kahol made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 885210 ]
            Aneita made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Aneita made changes -
            Link New: This issue is duplicated by ID-7151 [ ID-7151 ]
            Kat N made changes -
            Component/s New: Portal Only Customer Management [ 60593 ]
            SET Analytics Bot made changes -
            Support reference count New: 28
            Matthew Ho (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 534530 ]
            Matthew Ho (Inactive) made changes -
            Assignee New: Kieren [ kdight ]
            Kat N made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 489046 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3258504 ] New: JAC Suggestion Workflow 3 [ 3644834 ]
            Michael Andreacchio made changes -
            Workflow Original: ACCESS Suggestion workflow [ 3156758 ] New: JAC Suggestion Workflow [ 3258504 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]

              kdight Kieren (Inactive)
              esantos@atlassian.com Eduardo Santos
              Votes:
              6 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: