Uploaded image for project: 'Identity'
  1. Identity
  2. ID-6546

User allowed to create an account with the same email in the same instance even though user already exist in "Portal on Customers" list

XMLWordPrintable

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Summary

      This issue happen when Customer Portal and JIRA instance is set to public. At first, user created an account in Customer Portal. Then, they try to create an account with the same email when browsing the JIRA instance. This will create an Atlassian Account. Due to this, the user will have two account with same email but different username.

      Environment

      Cloud

      Steps to Reproduce

      1. Ensure your email address is not currently associated to an Atlassian ID
      2. Browse to a Service Desk Portal that is open to public sign up
      3. Sign up for a customer account with your email address
      4. Log out of your new portal user account
      5. Browse to the non-portal homepage of the same Jira instance that has public sign up enabled
      6. Sign up for an Atlassian ID using the email address used to create a customer user earlier via the login/signup screen for the instance

      Expected Results

      During user creation it should check if the account already existed in "Portal only customer" list.

      Actual Results

      Duplicate user account created.

      Notes

      (Optional - If Necessary)

      Workaround

      1. Browse to Jira Administration → User Management → Jira Service Desk → Portal Only Customers
      2. Search for the duplicated user
      3. Press the Migrate to Atlassian account button
      4. The portal only user will now be removed, their issues will be reassigned to their new Atlassian ID Jira account.

            [ID-6546] User allowed to create an account with the same email in the same instance even though user already exist in "Portal on Customers" list

            Vlad Svidersky made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 534313 ]
            Vlad Svidersky made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 594800 ]
            Nabil made changes -
            Summary Original: User allowed to create account with same email in the same instance even though user already exist in "Portal on Customers" list New: User allowed to create an account with the same email in the same instance even though user already exist in "Portal on Customers" list
            Kat N made changes -
            Component/s New: Portal Only Customer Management [ 60593 ]
            Component/s Original: Identity - Portal Only Customer Management [ 66417 ]
            Kat N made changes -
            Component/s New: Identity - Portal Only Customer Management [ 66417 ]
            Component/s New: Identity - Portal Only Customer Management [ 66417 ]
            Component/s Original: Identity Internal - Customer Accounts [ 58690 ]
            Kat N made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 581516 ]
            Kat N made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 574920 ]
            Aneita made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Aneita made changes -
            Link New: This issue is duplicated by ID-7151 [ ID-7151 ]

            Aneita added a comment -

            Hi everyone,

            Thanks for all of the feedback on this ticket so far. We're tracking this same request on ID-7151, so I'm closing off this ticket as a duplicate. I encourage you all to go and watch / vote for ID-7151 instead.

            In the meantime, I would also love to chat to some of you to learn more about your use case here, and what your expected behaviour is when users already have a portal-only account. If you have some time available, and are interested in sharing more about your use case, please send me an email at  ayang@atlassian.com along with your timezone, and we can schedule a time to chat!

            I'm looking forward to hearing from you all! 

            Thanks,
            Aneita

            Aneita added a comment - Hi everyone, Thanks for all of the feedback on this ticket so far. We're tracking this same request on ID-7151 , so I'm closing off this ticket as a duplicate. I encourage you all to go and watch / vote for ID-7151 instead. In the meantime, I would also love to chat to some of you to learn more about your use case here, and what your expected behaviour is when users already have a portal-only account. If you have some time available, and are interested in sharing more about your use case, please send me an email at   ayang@atlassian.com  along with your timezone, and we can schedule a time to chat! I'm looking forward to hearing from you all!  Thanks, Aneita

              ayang@atlassian.com Aneita
              nroslan Atiqah Roslan
              Votes:
              27 Vote for this issue
              Watchers:
              36 Start watching this issue

                Created:
                Updated:
                Resolved: