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Bug
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Resolution: Not a bug
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Low
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None
Problem & Questions
Users that are removed from application access should up in the Inactive Users filter in User Management. Instead, they show up as Active Users with the option to Deactivate. Not sure if this is intended or unclear wording however it is confusing.
By clicking the Deactivate link, user shows up in Inactive Users even though nothing has changed. Is the Active Users and Inactive Users using status to determine active/inactive? If so, why doesn't removing application access cause the user to have a status of inactive?
Also, if a user was previously removed from application access by unchecking the boxes then deactivated, why does activating not restore them back the application access?
Is this intended behavior? If so, is there way to bulk edit users instead of clicking "Deactivate" on each individual user. This is extremely tedious if you have 100+ users that have been removed from application access.
Steps To Recreate
- Create new user and give them application access
- Go to User Management and look up newly created user
- Click on user
- Uncheck boxes for JIRA and Confluence
- Go back to User Management and filter by Inactive Users
- User does not show up as expected
[ID-218] Unchecking boxes for user in application access does not add them to inactive list
| Workflow | Original: reviewflow [ 854708 ] | New: JAC Bug Workflow v3 [ 3258074 ] |
| Resolution | New: Not a bug [ 12 ] | |
| Status | Original: Open [ 1 ] | New: Closed [ 6 ] |
| Component/s | New: Site Admin (users and groups) [ 48696 ] |
Rob Yosowitz
made changes -
| Attachment | New: Inactive_showing_AppAccess.jpg [ 159850 ] |
Rob Yosowitz
made changes -
| Attachment | New: UserManagement Deactivate.docx [ 159071 ] |
| Description |
Original:
h3. Problem & Questions
Users that are removed from application access should up in the Inactive Users filter in User Management. Instead, they show up as Active Users with the option to Deactivate. Not sure if this is intended or unclear wording however it is confusing. By clicking the Deactivate link, user shows up in Inactive Users even though nothing has changed. Is the Active Users and Inactive Users using status to determine active/inactive? If so, why doesn't removing application access cause the user to have a status of inactive? Also, if a user was previously removed from application access by unchecking the boxes then deactivated, why does activating not restore them back the application access? h3. Steps To Recreate # Create new user and give them application access # Go to User Management and look up newly created user # Click on user # Uncheck boxes for JIRA and Confluence # Go back to User Management and filter by Inactive Users # User does not show up as expected |
New:
h3. Problem & Questions
Users that are removed from application access should up in the Inactive Users filter in User Management. Instead, they show up as Active Users with the option to Deactivate. Not sure if this is intended or unclear wording however it is confusing. By clicking the Deactivate link, user shows up in Inactive Users even though nothing has changed. Is the Active Users and Inactive Users using status to determine active/inactive? If so, why doesn't removing application access cause the user to have a status of inactive? Also, if a user was previously removed from application access by unchecking the boxes then deactivated, why does activating not restore them back the application access? Is this intended behavior? If so, is there way to bulk edit users instead of clicking "Deactivate" on each individual user. This is extremely tedious if you have 100+ users that have been removed from application access. h3. Steps To Recreate # Create new user and give them application access # Go to User Management and look up newly created user # Click on user # Uncheck boxes for JIRA and Confluence # Go back to User Management and filter by Inactive Users # User does not show up as expected |
| Description |
Original:
h3. Problem
Users that are removed from application access should up in the Inactive Users filter in User Management. Instead, they show up as Active Users with the option to Deactivate. Not sure if this is intended or unclear wording however it is confusing. By clicking the Deactivate link, user shows up in Inactive Users even though nothing has changed. Is the Active Users and Inactive Users using status to determine active/inactive? If so, why doesn't removing application access cause the user to have a status of inactive? h3. Steps To Recreate # Create new user and give them application access # Go to User Management and look up newly created user # Click on user # Uncheck boxes for JIRA and Confluence # Go back to User Management and filter by Inactive Users # User does not show up as expected |
New:
h3. Problem & Questions
Users that are removed from application access should up in the Inactive Users filter in User Management. Instead, they show up as Active Users with the option to Deactivate. Not sure if this is intended or unclear wording however it is confusing. By clicking the Deactivate link, user shows up in Inactive Users even though nothing has changed. Is the Active Users and Inactive Users using status to determine active/inactive? If so, why doesn't removing application access cause the user to have a status of inactive? Also, if a user was previously removed from application access by unchecking the boxes then deactivated, why does activating not restore them back the application access? h3. Steps To Recreate # Create new user and give them application access # Go to User Management and look up newly created user # Click on user # Uncheck boxes for JIRA and Confluence # Go back to User Management and filter by Inactive Users # User does not show up as expected |
This is working as intended.
A user can have no access to products and still be active. To be inactive, the user must be deactivated.