Customers have reported that when creating a new email within the OnDemand User Management page with the Email a link to the user to set their password option checked the email is not being sent.

After investigating at least one customer pointed out that the browser extension Lastpass was causing issues with the javascript on the page and that was resulting on on the email not being sent. We have customers who reported that the Ad Block Edge and the 1password extensions cause the same issue.

Atlassian support is currently investigating if any other extensions could be causing this as well. Both Chrome and Internet Explorer 11 seem to be affected, it’s yet to be confirmed if other browsers are being affected as well.

Steps to reproduce

1. Have an OnDemand instance
2. Have either Chrome or Internet Explorer 11 with Lastpass
3. Create user in User Management
   • Make sure 'Email a link to the user to set their password' is selected
4. Invitation email is not sent

Workaround
Either disable those extensions before creating new users or perform this operation using Inconito/Private browsing mode so any extensions that could be causing this are disabled.