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  1. Identity
  2. ID-189

"Sign in with Google" stops working when the establisher ceases to have administrative access in Google Apps

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      At present, if the person who established the link between Google Apps and Atlassian Cloud has their administrative rights revoked then the link will break. This should not need to be the case as users will leave the company, or role, or may only have temporary rights so that they can establish the link.

      This can lead to a confusing situation for many customers when Google Apps just suddenly stops working.

      Workaround

      Follow the guide https://confluence.atlassian.com/display/CLOUDKB/Google+Apps+users+experiencing+%27Unexpected+error+in+the+authentication+system%27+when+logging+in for potential workarounds.

            [ID-189] "Sign in with Google" stops working when the establisher ceases to have administrative access in Google Apps

            Michael Andreacchio made changes -
            Workflow Original: reviewflow [ 794181 ] New: JAC Bug Workflow v3 [ 3257912 ]
            Adarsh made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]
            Eric S (Inactive) made changes -
            Component/s New: G Suite [ 48694 ]
            Daniel Brito [Atlassian] made changes -
            Comment [ A comment with security level 'atlassian-staff' was removed. ]
            Chris made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 164698 ]
            Chris made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 164698 ]
            Paul Greig made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 116496 ] New: This issue links to "Page (Extranet)" [ 116496 ]
            Paul Greig made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 116496 ] New: This issue links to "Page (Extranet)" [ 116496 ]
            Paul Greig made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 116496 ] New: This issue links to "Page (Extranet)" [ 116496 ]
            Paul Greig made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 116496 ] New: This issue links to "Page (Extranet)" [ 116496 ]

              Unassigned Unassigned
              mhunter Matthew Hunter
              Affected customers:
              2 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: