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  1. Identity
  2. ID-140

Support for "Contact Administrators" Form

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      See also https://answers.atlassian.com/questions/221902/does-the-contact-administrators-form-form-work-in-jira-ondemand.

      I'm trying to add a contact-administrators option to an OnDemand instance, but setting this option to ON in System > General Configuration > Options doesn't seem to do anything. I guess I'm expecting the "to request an account..." message on the login screen to link to a contact-administrators form, as I do see on my download/installed instances, but that does not work for me in OnDemand.

      There is documentation at https://confluence.atlassian.com/display/AOD/Restricted+Functions+in+Atlassian+OnDemand that hints at this as unavailable, but it doesn't seem to address the "Contact Administrators" functionality directly.

      The message that's displayed on the login screen for OnDemand, "To request an account, please contact your JIRA administrators", is not really valuable to a user who doesn't already know who those administrators are. And, the experience for an administrator trying to enable this is somewhat garden-path, in that everything on the System > General Configuration > Options would seem to imply that it should work as expected. If nothing else, it would be helpful to see that general configuration option removed or disabled.

          Form Name

            [ID-140] Support for "Contact Administrators" Form

            Dylan made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Dylan made changes -
            Labels Original: guard-s7 identity New: cll-tf3202505 guard-s7 identity

            Dylan added a comment -
            Atlassian Update - May 13, 2025

            Hi everyone,

            Thank you for bringing this Suggestion to our attention. As explained in our new feature policy, there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritise and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order.

            Unfortunately, as a result of inactivity for an extended period of time, this Suggestion didn’t make it to the roadmap and we are closing it.

            While this issue has been closed, our Product Managers continue to look at requests on jira.atlassian.com as they develop their roadmap, including closed ones. If you’re interested in what’s planned or coming soon, check out our Cloud Roadmap.

            In addition, if you feel like this Suggestion is still important to your team please let us know by commenting on this ticket.

            Thank you again for providing valuable feedback to our team, we appreciate your engagement and partnership in helping improve our products - Atlassian Cloud Product Management

            Dylan added a comment - Atlassian Update - May 13, 2025 Hi everyone, Thank you for bringing this Suggestion to our attention. As explained in our new feature policy , there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritise and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order. Unfortunately, as a result of inactivity for an extended period of time, this Suggestion didn’t make it to the roadmap and we are closing it. While this issue has been closed, our Product Managers continue to look at requests on jira.atlassian.com as they develop their roadmap, including closed ones. If you’re interested in what’s planned or coming soon, check out our Cloud Roadmap . In addition, if you feel like this Suggestion is still important to your team please let us know by commenting on this ticket. Thank you again for providing valuable feedback to our team, we appreciate your engagement and partnership in helping improve our products - Atlassian Cloud Product Management
            Kat N made changes -
            Assignee Original: Kieren [ kdight ]
            Cole Norman made changes -
            Labels Original: identity New: guard-s7 identity
            Anusha Rutnam made changes -
            Status Original: Under Consideration [ 11774 ] New: Gathering Interest [ 11772 ]
            K. Yamamoto made changes -
            Link New: This issue is related to ACCESS-689 [ ACCESS-689 ]
            Ramon M made changes -
            Component/s New: Access requests - DES / Join site [ 48704 ]
            Leonardo H made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 690910 ]
            SET Analytics Bot made changes -
            Support reference count New: 5

              Unassigned Unassigned
              7273d45a09e2 Ross Westerbur
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                Created:
                Updated:
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