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  1. Admin Experience
  2. AX-810

Trying to log in as a user without groups gives no warning or error

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    • Minor

      When trying to log in as a user without groups and with applications access in one or more applications, the user is redirected to the system dashboard URL with a message that he/she is not logged in and when clicking on the 'Log In' link in the top right of the screen - it keeps redirecting to the same page (dashboard).

      This issue is a failure of handling no-group user accounts to prevent extreme confusion.

      Please, see steps to reproduce below:

      1. Create user and take him off of all groups

      2. Grant him application access in one or more applications

      3. Now, try to log in with this user

      4. Get redirected to the dashboard page, with a message that you are not logged in and when clicking on the 'Log In' link in the top right of the screen - it just refreshes the page.

        1. app_access.png
          11 kB
          Bruno Rosa
        2. dashboard.png
          38 kB
          Bruno Rosa
        3. login.png
          26 kB
          Bruno Rosa
        4. user_management.png
          13 kB
          Bruno Rosa

            [AX-810] Trying to log in as a user without groups gives no warning or error

            Rodrigo B. made changes -
            Component/s Original: Directory - Manage product access [ 48696 ]
            Component/s New: User Access - Manage app access groups [ 80143 ]
            Key Original: ID-13 New: AX-810
            Symptom Severity New: Minor [ 16130 ]
            Project Original: Identity [ 16810 ] New: Admin Experience [ 24210 ]
            Michael Andreacchio made changes -
            Workflow Original: reviewflow [ 787442 ] New: JAC Bug Workflow v3 [ 3257814 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Adarsh made changes -
            Resolution New: Cannot Reproduce [ 5 ]
            Status Original: Verified [ 10005 ] New: Resolved [ 5 ]
            Eric S (Inactive) made changes -
            Component/s Original: User management [ 33497 ]
            Eric S (Inactive) made changes -
            Component/s New: Site Admin (users and groups) [ 48696 ]
            vkharisma made changes -
            Link New: This issue relates to JRACLOUD-41448 [ JRACLOUD-41448 ]
            Justin Koke [Administrative Account] made changes -
            Link New: This issue is duplicated by ID-85 [ ID-85 ]
            Justin Koke [Administrative Account] made changes -
            Component/s New: User Management [ 33497 ]
            Paul Greig made changes -
            Key Original: CLOUD-6148 New: ID-13
            Project Original: Atlassian Cloud [ 14613 ] New: Identity [ 16810 ]
            Workflow Original: OnDemand v1 [ 444452 ] New: reviewflow [ 787442 ]
            Status Original: Accepted [ 10060 ] New: Verified [ 10005 ]
            Paul Greig made changes -
            Labels New: identity

              Unassigned Unassigned
              brosa Bruno Rosa
              Affected customers:
              2 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: